Excellent staff service. Spoke good english and helpful. Breakfast is outstanding and well worth it. Massive selection and high quality food. The location right next to Retiro park is sooo nice. Nice balcony also. Retiro metro only 6 minutes away also to go wherever you want. Nice church right by metro also with mass daily and nightly.

Warning - Rooms are advertised as having air conditioning and they do not have it!!! We booked 6 nights and the first night at our stay the room was boiling hot. We asked and were told they could not do anything. Trying to get a manager to contact us.

We cannot really praise the Petit Palace Savoy Alfonso XII highly enough. The Reception team were very attentive to all our requests and questions and went out of their way to help us, despite our 'rusty' Spanish. Or room was very comfortable and had all the amenities that we needed. Although our room faced the main road we were not bothered at all by any traffic noise during our stay. Similar to other customer comments, the Breakfast (buffet) offered each morning was excellent. We did not want for anything. And like his colleagues on Reception, the service that we received from the Breakfast Room supervisor was excellent and second to none. Its location is also very good, being within easy walking distance of all the main attractions and eating areas of Madrid. Based on our experience, the PP Savoy Alfonso XII hotel can be highly recommend.

Excellent staff, very convenient location, great breakfast. Right across the street from the park. Close to the Prado and the free bus line. Atocha Train Station not too far away. We like that it wasn't right in the center of the center of Madrid with all that hustle and noise.

The hotel is spacious, uncluttered, surprisingly modern decor given the classic exterior of the building, centrally located for easy access to parks, palace, museums, with a friendly staff and very nice breakfast spread. Also desks in every room (a pet peeve where there is no desk for working travelers).