The Palace, a Luxury Collection Hotel, Madrid

My stay at The Palace, a Luxury Collection Hotel, Madrid, was absolutely amazing from the moment I arrived. As you enter the driveway, you are immediately surrounded by elegance and grandeur. The welcome is warm and genuine; you truly feel like part of the royal family from the very first interaction. The service throughout the hotel is exceptional. Every team member, from the front desk staff to the room attendants, delivers impeccable attention to detail and makes you feel valued and cared for at all times. Their professionalism and kindness elevate the entire experience. Every corner of the hotel feels like a work of art. The architecture, décor, and historic charm create an atmosphere that is both luxurious and inspiring. Simply walking through the property feels like stepping into a museum of refined beauty. The bedroom was beautiful and thoughtfully equipped with everything you could need and more. The bed was incredibly comfortable, and the bathroom was impressively spacious—something I truly appreciated, especially as a woman. The room was so quiet, you could’ve heard a pin drop. That’s how effective the noise control was. For all the amenities and service, the hotel offers wonderful value. You can literally smell the cleanliness throughout the entire property, and even the restrooms in the lobby were spotless. The location is outstanding—central, convenient, and extremely safe—making it perfect for exploring Madrid with peace of mind. This hotel is more than just a place to stay; it’s an unforgettable experience that blends history, luxury, and world-class service seamlessly. I can't wait to go back!

Absolutely wonderful renovation. La Cupula Restaurant and Bar is simply magical with its huge stained glass dome. Ane prices are quite reasonable. The rooms are a nice size and finished beautifully.

Wonderful Stay! My husband I I just returned from our second stay at The Palace and we are already anticipating our return. The hotel is beautiful and because of our Ambassador status, we were upgraded to a gorgeous suite. The breakfast has everything you could possbily want—eggs to order, fresh fruit, yogurt, gyozas...the list goes on. I want to give a particular thank you to Bosco who was lovely to speak with and made sure everything ran smoothly. Do not miss their spectacular opera brunch—lobster, langoustine, Beef Wellington and more! The service was impeccable and everything was delicious. We will definitely be back soon!

We arrived super early in the morning on a flight from the US, not expecting our room to be ready at all. The gentleman at registration checked and immediately got us into a room. This was a game changer and we had a relaxed nap, freshened up and could enjoy a lovely evening in madrid. The hotel is beautiful, historic and tasteful. The staff are kind and the breakfast is good. Expensive, but good. The hotel location is very convenient and we would definitely stay there again.

Never take rooms 234, 334, or 434. They have a terrible view of the courtyard, or rather, the courtyard wall. Check on booking if there are other rooms available when you are forced to take theese rooms.