The Palace, a Luxury Collection Hotel, Madrid

A jovial hotel.The rooms are renovated and quite spacious the service is excellent and breakfast is varied and delicious .I it located at a walking distance between Gran Via and Serrano .However the concierge recomendations for restaurants were half half

The Palace is our favorite hotel in Madrid. Alejandro and the entire team made our stay exceptional. From the moment we arrived, the service was warm, genuine, and attentive. Check-in and check-out were completely seamless, making the whole experience effortless. The hotel itself is absolutely beautiful, fully renovated, elegant, and impeccably maintained. Every detail reflects the care and pride the team puts into creating a first-class guest experience. A special thank you to Alejandro for his outstanding hospitality. His professionalism and kindness truly stood out and made us feel incredibly welcome. Without question, this is our top choice whenever we’re staying in Madrid. We can’t wait to come back!

We loved this hotel - it is our favorite in Madrid. It’s perfectly located and so close to the Retiro park and all the museums. The hotel service and were spectacular, the rooms were beautiful, the beds were comfortable and the bath products were lovely. The cupola bar cocktails were perfectly balanced and delicious. The cupola restaurant breakfast was nice but the service could be improved upon. The staff was not attentive and often had to be waved down to order food or get a refill of coffee. Aside from this, the hotel is lovely and we’d certainly stay again.

Spent on week at the Palace Hotel. Loved every second of it. It has maintained its classic appeal and added great service to it. Breakfast in the dome is fantastic and drinks at the bar are exquisite. The bar staff is particularly welcoming. Have stayed at other luxury hotels in Madrid, they are all excellent but the Palace would be an easy choice when returning

We absolutely loved our stay here. The doormen are sweet and helpful, check in was friendly and quick and all wait staff were friendly. Our rooms were enormous with massive, comfortable beds. The bathrooms were large, with a beautiful mosaic in the shower, soft towels and wonderful products. Full-size night tables, a little sofa and table, great closet space and Nespresso machine. Breakfast in the Cupula was delightful, with an enormous selection of fresh food - lots of fruit, hot dishes, pastries, fresh-carved Jamon Iberico, Chinese food, waffles, crepes, Tortilla Espana, eggs, beans, bacon - everything! The Cupula is lovely at night for a drink as is the 27 club. At the 27 club we took the waiter's suggestion to try their version of a French 75 cocktail, which included violet syrup, a common flavoring in Madrid. Great location right across the street from both El Prado and the Thyssen-Bornemizsa museums. Highly recommend and would love to stay here again!