The good, the problematic, the ugly: GOOD: --Excellent location right on gorgeous Beau Vallon beach. Terrific staff with exceptions (see below). Clean, reasonably priced 3 or 4-minus star hotel...definitely not 5-star. --Great food, especially breakfast with huge variety and priced appropriately for Seychelles. --Comprehensive, professional quality spa & gym with showers if room not ready or after checkout. Spa staff absolutely top notch, especially massage therapists. Steam & sauna are some of the best I've tried. Very clean. --Beautiful clean room with large balcony & lovely finishes. Air conditioning functions well. Plenty of hot water with great water pressure. L'Occitane bath amenities a luxurious touch. --In general, service excellent by local, Indian & other Southeast Asian staff. Special appreciation for waitress from Myanmar. Luggage porters awesome. --Fantastic entertainment Saturday night in the beach bar by a pianist and singer whose range and style rival that of many recorded artists...seriously, he was that good! --Gorgeous, lush grounds with free beach chairs, thick towels & stunning large pool. PROBLEMATIC: --Poor maintenance with worn public areas. Needs painting, wooden doors & hinges oiled or rusted metal replaced, especially in spa locker room. --The guest room, spa bathrooms & steam bath had a strong moldy odor. This is the tropics, so some mold is expected, but this level indicates a problem, especially since there are no exhaust fans in guest rooms and spa locker room. --Skimpy, thin towels (1 bath towel per guest). Lumpy pillows & sheets with holes need replacement. --Disorganized check-in process with long wait. --Food servers were warm, friendly but a bit slow. Perhaps short-handed? UGLY: --Russian owned with more than half of guests Russian. That would be fine, but the service and treatment by every Russian staff member was cold, hostile and sub-par compared with the warm, friendly and helpful non-Russian staff. I saw no evidence of preferential treatment of Russian guests despite rumors of this, but their general rudeness and aggressive behavior (even the children!) made for some unpleasant interactions. --Rude, abrupt Russian desk staff with demand for 50 Euros to check out 30 minutes late even on a weekday with many vacant rooms.

It was amazing!!. The pool was very nice. The beach was beautiful. Abdulfattah was the best hotel receptionist we have ever met. He was very friendly, helped us in everything we needed, guided us daily and made our stay amazing! Thank you abdulfattah!.

it was so perfect , much better than expected. place, restaurant and beach was so great. really recommend this hotel especially for family. and all staff was great. especially want to thank abdelfattah who is helpful always and welcome, kindly helps us for every request, especially my 10 years son got sick. he helped us. and sheldon also very kind and even helped us to carry our luggage to our room. very appreciate high quality service.

Absolutely incredible holiday. Would go again in a heartbeat. Fantastic hotel with great amenities. Would definitely recommend

I was given room that smelled mold terribly. Guest relations officer at breakfast, after hearing this said „not all our rooms smell like that” - so if you’re aware of the problem why not give me nonstinky room in the first place… on top of that, half of the pillows in the room were stinking, I assume someone put them wet and they rotten a bit.. Rooms really, really need refreshment. Mold/fungus on silicone in the bathroom, this type of things. Hotel’s grounds are really nice, green areas very well maintained. Nice pool, good cocktails. Some of the staff really nice and well trained, some not so much. Close proximity to a nice, public beach. Absolutely not a 5* until they renovate quite a bit.