Belmond La Residencia

Not a True Five-Star Hotel – Beautiful Setting, Poor Experience I’ve traveled all over Europe and Asia, staying in many true five-star hotels, and this is not one of them. It’s also not suitable for elderly or mobility-impaired guests. We were in Room 46, directly over the breakfast area—very loud and smoky. Staff said the smell came from burning something to deter bees. They offered to move us, but my friend uses a cane. I’m 55, extremely fit, and stairs don’t bother me, yet the setup still felt inconsiderate and outdated. The windows didn’t seal, the air purifier was filthy, and the water pressure too weak to rinse my hair. “Eco-friendly” shouldn’t mean nonfunctional—these rooms feel 20 years behind in tech and comfort. The spa is coed, which is fine in theory, but when I tried to use the sauna, a man was sitting there completely naked with everything on display. No staff, no signage, and no one to report it to, so I left. I’m not a prude, but that’s not how a coed spa should work—nudity should be limited to single-sex saunas. It left me wondering if staff training or guest guidance simply isn’t a priority here. A beautiful location can’t hide poor design, bad wiring, and weak service. The whole experience felt like “The Emperor’s New Clothes.”

The setting is idyllic. The property has beautiful architecture and classic/antique masonry. Feels like you’re in a renovated Spanish castle. The pool has picturesque views of the mountain range. The staff is incredibly friendly and knowledgeable. The service and attention to detail is elite. You feel worshiped upon. We happened to go during two food events with Michelin star chefs. The quality and variety of food at the event was unbelievable.

This hotel is incredible one of, if not THE best I’ve ever stayed in. From the moment you arrive you immediately relax in the stunning gardens. the incredible staff ensure you have everything you could possibly need. The food is outstanding and the service is professional yet friendly. Highly recommend this hotel, you will leave feeling fully relaxed, rejuvenated and revived. (And planning your return!)

The resort was beyond our expectations. The staff was excellent and very helpful. Huge breakfast buffet daily, and hot entrees offered. All excellent.

The service, the dining, the amenities - exceptional. As was the facility itself. All well maintained.