Gran Hotel Son Net

Our stay at Son Net was such a treat. The rooms were spacious, the staff helpful, and the food delicious! Will definitely return!

Note I would love nothing more than to update this review and hope this situation can be corrected. Need to share my experience. My wife and I booked Grand Hotel Son Net to celebrate our honeymoon. Mallorca was a bucket list destination and this was going to be our splurge on a luxury experience we worked so hard and saved for. Unfortunately Covid happened and our dreams came to an abrupt halt. Immediately we had to go and cancel or bookings. However Son Net decided to deny our request. It is standard for hotels to have 2 week cancellation policy which we were well within. This place apparently had a zero cancellation policy that was never explicit in our reservation. This is an expensive hotel and a stretch financially but Mallorca was our bucket list and it was our honeymoon. We were not only devastated about missing out on our honeymoon but also $700+ that we really needed. We eventually worked with the hotel that kept our money to apply to a credit we could use a a future stay. Fast forward to April/May 2025, my wife and I finally saved up enough money and time off from work to visit Mallorca and use our credit. When we went to book they told us our credit expired!? In the hotel communication there was no stipulation on our credit expiring. They took our money and provided no services. Did not even offer a partial refund which would go along way to make this right. They are doing nothing to make this situation correct and basically stole our money. I want everyone to know our story and to not give this place your business. There are so many beautiful places to stay in Mallorca so please consider those options before you book here.

Just beautiful - everything - the setting, the house and garden everywhere you look there is another photo. The staff are amazing - everyone went over and above to help. The electric bikes were a new experience for us and one we will be repeating. What can I say - Thank you.

A spectacular property in all aspects. The location, the grounds, the building, the rooms, service and food second to non. What a beautiful place. Calm surrounds. A sumptuous Breakfast on the terrace overlooking the mountains. Simply stunning.

Having previously stayed at the wonderful Finca Cortesin we were looking forward to our stay here. Well what can I say apart from the complete and utter disappointment with this hotel which we were all so looking forward to. Let’s start with the positives mostly excellent staff and very good food. Clean and comfortable. The negatives Some staff have bad attitudes especially the maitre d of the main terrace restaurant who acted like there was no issue with the fact that we had sat for 2 hours waiting to get our starter! And the whole meal didn’t end till midnight having sat down at 8.30 The manger of the hotel was appauling and extremely unhelpful and in considerate of the fact my friend got ill having slept in what one can only describe as a fridge as his air conditioning in his room was broken and set to freezing and would not turn off just stuck on 18 degrees. And when I relayed some issues with the staff at the restaurant she didn’t believe i had been told things by her staff and basically looked at me like I was lying! When you visit a 5 star hotel you do not expect to be treated like a second class citizen. We had to move out one night early because we felt so uncomfortable staying and longer As far as I’m concerned for the price that they charge there are many better places to visit in Mallorca