Many disappointments here recently on TA. We did not experience any disappointments during our visit. On the contrary, it was a very fine stay. This IS a resort, being nearly a small "village" of its own outside the little town of Canyamel. The standard is well above your average tourist resort. It has five official stars and it reaches those stars almost completely. In that respect, bear in mind that this is not the Ritz in Paris och the Claridge's in London. It is in a rural neighbourhood of a small Mallorcan village. So, it's another kind of accomodation. Lovely in its own respect. Being an off-the-main-track resort, you can't take a walk "downtown". You are bound to have all your activities on the premises. If you not transport yourself with car of course. There is however well provided for food of various kinds and relaxation (pools, spa treatments etc). The village/resort area is huge and it must have cost a fortune to build it. Which Park Hyatt originally did. Post covid the management is now under the Cap Vermell brand. Check in and welcoming was kind and efficient. And a glass of Cava was offered during this procedure. A transport to the room (Garden Junior Suite) was provided by means of a golf-like car. Lovely room/suite. High quality genuine materials in the tasteful interior. Lots of marble and indeed an elegance worthy of a five star. Outdoor frunished garden terrace. Free (refilled every day) mini bar, espresso machine, teas etc, etc. All amenities of course in the bathroom. Above all the bed was one of the best I've ever slept in in a hotel. Super comfortable! Several restaurants in various styles available on the grounds. The gem is restaurant VORO, the only two star Michelin restaurant on Mallorca. Yes, it's here - not in Palma... And this was the experience that topped our stay. Seldom have I encountered a more worthy two star restaurant! Two Michelin stars mean "worth a detour". And it really is. VORO lifts Grand Hotel to something... grand, which distinguish CVGH from similar establishments, which most often can't offer that type of top, top restaurant. The weather was not at this time fit for exploring the pool area, but it is clear that it is wast, beautiful and offers a lot to guests visiting in the warm season. More than satisfied with our stay, we can't do anything other than say: Highly recommended!

The hotel itself is beautiful. We were upgraded upon arrival to a suite which was appreciated. It is located roughly an hours drive from the airport, so we highly recommend renting a vehicle (driving around the island is fairly easy). Food at the hotel was mediocre. Not great, but also not terrible. Staff friendliness and helpfulness is where the hotel really falls short. I think the bulk of them would rather be anywhere but there. Overall, great location if you’re looking for a quiet place to getaway. Check out restaurants in the area for better food (and service).

Whilst the hotel and grounds are aesthetically lovely, including the pool area, there were a number of deficiencies with our stay which we would not expect of a 5* hotel. I have tried to raise with the hotel but they have ignored my emails. I have set out the issues with our stay below: 1. The service was generally sub-par - any requests for additional service via the iPad were apparently ignored. If the ipad should not be used for this - guests should be told/ it shouldn’t be provided as an option. 2. On one day our room was not cleaned at all - I had submitted a request on the iPad around lunchtime to ask for it to be cleaned as we had clearly been missed in the morning. We went back out and on our return around 5pm the room still hadn’t been cleaned/ fridge restocked etc. I called reception and advised that we would be out between approximately 6pm and 9pm. We arrived back slightly early at 8.50pm - the room had not been cleaned. We needed to put our two year old to bed. I went to reception to complain and was treated rudely by the staff member at the desk, who suggested it was my fault the room had not been cleaned. I found out that the cleaners had just arrived at the room but as my son was going to bed it was not suitable for them to clean the room then. I was told by the staff member on the desk that they did not know we had a child in the room and that a late clean would not be suitable. This is unacceptable - the booking included my son, the room contained a cot and I would expect the hotel to therefore know we had a child with us. For the price we should not be left with a room that has not been cleaned / restocked. 3. The cleaning standard in the rooms was poor (around the edges of the sinks / taps and floor were grimy and not cleaned properly. 4. One day our room flooded. Whilst this was cleaned up after we reported this, we did not receive an apology for what is clearly a major issue. It is unsafe to have wet tiled floor for adults, let alone a toddler - and I wouldn’t expect rooms to leak like this when the room rates are so incredibly high. 5. There was no service around the pool. I think on one of the 7 days we were there, my husband was offered a drink. Otherwise you have to go to the pool bar. I find this surprising at a 5* hotel. Plates were left for many hours attracting insects by our sun beds - so we moved. There is also no toilet near the pool - which is particularly inconvenient when holidaying with children. 6. We were not told the Japanese restaurant would be closed on making our booking. The remaining selection of restaurants were generally average / overpriced and the choice of children’s food extremely poor. Children’s meals (such as fish fingers and chips) were not served with any vegetables - I find this astounding for the price. 7. Breakfast service was chaotic. On a couple of occasions we were told to find a table only to discover all were in use or otherwise hadn’t been cleared. For some reason half of the breakfast room had been cordoned off so there weren’t enough clear tables / enough staff to clear the ones where guests had left. There were lots of flies on the fruit - which ought to be covered. Breakfast was never explained to us - as such we didn’t realise until our last day that you could order more than one item each off of the menu. Had we known we would have ordered more. 8. Each time I visited reception I was left waiting. Again, there was no apology by the person at the desk for the wait. This is so far below the standard I would expect of a hotel in this class. I have had better service at Premier Inn. When paying the main bill on the evening before checkout, I was not asked how my stay was. There was no apology for the issues with the room etc. I don’t think anyone there appears to care. I had been waiting so long to be seen and wanted to get back to the room by that point, and also had no confidence that I would even be listened to (following my experience with reception re the housekeeping issue). 9. We left at 4.30am in the morning on our last day. Our bags were brought down by hotel staff on their buggy - but our smaller suitcase with my son’s clothes in was left at the front of the buggy by hotel staff. I was busy strapping my son into his car seat and my husband was paying our last bill inside - and so we did not notice this until we unloaded the bags at the airport. I now wish I had unloaded the bags from the buggy myself. The staff member I spoke to on the phone was nice - but again I was made to feel like I was at fault when in reality if you are delivering bags then the hotel is surely responsible for unloading these and guests aren’t expected to climb into the front or the buggy to retrieve them. Because we did not have the suitcase for our journey, we had no clothes for my son to travel in, which was uncomfortable for him as he was left in just his pyjamas. Despite raising the above issues with the hotel I have been ignored. If travelling to Majorca, particularly with children, I would suggest avoiding this hotel.

Absolutely the worst experience in my life.. never have I had anyone enter my room without permission.. unless you’re at this hotel. It was so shocking to be in the bathroom and have the ‘staff’ enter without permission due to a noise complaint. Great hotel for the outset but an absolute mess internally.. much better hotels on the islands that don’t enter your room without permission.

We know and review the hotel from previous visits (under Hyatt management) and note that the new management has unfortunately failed to uphold and expand values such as hospitality, service to guests, cleanliness and food offerings. The booking process, check-in and stay in general we found impersonal, partly unprofessional and guest unfriendly. Also the offer of restaurants and in particular a nice bar, was missed. The housekeeping was poor and the room amenities should be improved. Conclusion: under the new management we can no longer recommend the Cap Vermell Grand Hotel, it is simply not worth the price.