We used the Equinox as a base for a couple's weekend getaway and booked it based on a dated perception of the resort. Our overall impression is that the property needs a refresh. Our room was big and airy and clean, but rather dated with some low-rent work-arounds. In general, the place reeks of deferred maintenance, and not in the "charming" way. There was an exterior door to the library that was so rotted at the base it broke. It remained that way for our entire visit. The staff was very nice and helpful, but there did not seem to be many of them and service was inconsistent. The place feels like the owners are extracting every last dollar out of it before flipping the property, which is a shame. That said, the spa and pool was very nice, the deck was a great place to catch up on reading with a drink (if the bar was open), and hiking on the adjacent preserve property was awesome.

My mom and I recently stayed here for a quick weekend getaway. I have to say that for the price paid (nearly $400 for the offseason) the hotel is tired and dated. The tub in the bathroom had hair in it upon arriving to the room. Additionally, the AC unit was turned off for the season (May) so the room was incredibly stuffy. Despite us asking the staff to check on the AC, we heard from no one to fix the AC. Had it been a warm/hot weekend, we would’ve been miserable in the room. There’s absolutely no soundproofing in the room so you hear every hallway conversation and every door shut. Again, for the price paid we were surprised to see there was no coffee maker in the room. The staff was just so-so. They weren’t overly friendly and seemed bothered by interacting with guests (except for the bellman who was lovely). Was also very concerned about the safety (or lack there of). The back door of the hotel was open at all hours and required no key card to open it. Highly concerning given the size of this property. While I know they’re basically charging for the “charm” of the hotel, we were Overall really disappointed in the price paid and the quality and experience received.

I hope the new ownership Brookfield will seriously consider putting some much needed money into this hotel - the grounds are a mess with old poorly maintained plant material and non defined beds - The floors are worn and there were boxes piled every where - I remember this hotels hay day and it just tired looking -

I visited during a business trip in mid April. I'm not a huge "traveler" so it was a treat for me to just "get away" even if it was for business. The staff I encountered were friendly, the room was nice and the bed/pillows were amazing. It's a beautiful property but a little challenging to navigate at first. I joked with the front desk when I was checking out if the $150.00 comp fee be applied toward the mattress and a pillow. The restaurant was closed the evening we arrived so we walked down the road to the Silver Fork. The food was good, breakfast and lunch were provided on the day I was attending. I do not know the name of the gentleman who helped me but he was from the front desk and it was his first day back after an extended leave. Upon arrival, I had worked all day and driven 1.5 hours so I was tired and got a little turned around. He gladly helped me find my way and get settled in.

Day prior to eclipse,waited 1.5 hrs to check in with only one person manning front desk. Restaurant minimally staffed and food choices limited due to the lack of planning. You would think they would have planned in advance for the amount of patrons with reservations. Shameful management performance.