The Peninsula Manila

I had a great stay at this hotel. The room was clean, comfortable, and well-maintained, and the facilities were excellent. The staff were friendly and welcoming throughout my stay

We had an overnight stay with my mom and kids last June 28, and it was our first time staying here. From the moment we arrived, we were warmly welcomed by the Duty Manager, Ms. Marian. Check-in was smooth and hassle-free, thanks to Ms. Kody, and Ms. Marga who assisted us all the way to our room. The room was spacious, clean, and complete with everything we needed. Although the property shows its age, it has a classic charm that gives it character. We also appreciated that every additional amenity we requested was provided. The next morning, we had breakfast at Escolta. There were plenty of stations to choose from, offering a wide variety of food. Unfortunately, as I was about to sit down, one of the chair’s leg broke, causing me to fall to the floor. Thankfully, one of the attendants quickly replaced the chair and made sure I was okay. After breakfast, we headed to the pool area to take some photos. It had just rained, and the floor was still wet, causing my son to slip. We informed Ms. Marian about what happened, and she immediately checked on us and made sure we were well taken care of. She offered to arrange medical assistance, but thankfully, we were all okay and politely declined. Ms. Maricar, the restaurant manager, also took the time to check on us personally, which we truly appreciated. Despite the unfortunate incidents, we truly appreciated how professionally and sincerely the staff handled the situation. Their genuine concern and excellent service turned what could have been a negative experience into one that still left a positive impression. We’re grateful for their hospitality and would definitely consider coming back.

I stayed at The Peninsula Manila for two nights and thoroughly enjoyed the experience. The hotel is showing its age in some areas. My room had a telephone next to the toilet, which felt like a throwback to another era, and there weren’t as many power outlets or USB ports as you would find in a newer property. But those things were easy to overlook. What stood out to me was the atmosphere. The lobby is constantly buzzing with people meeting for afternoon tea, business discussions and family gatherings. It feels like a hotel that is still very much part of the life of the city rather than just a place for tourists to sleep. I arrived hungry after travelling and had a bowl of wonton soup in the lobby restaurant. It was simple, comforting and exactly what I needed. I also spent some time by the pool, which felt like a peaceful escape from the heat and traffic outside. The staff were friendly and professional throughout my stay. Check-in was smooth, housekeeping was excellent and everyone I encountered seemed genuinely interested in helping guests. If you’re looking for the newest and most modern hotel in Manila, there are other options. But if you appreciate history, character and a sense of place, The Peninsula still delivers. I would happily stay here again on a future visit to Manila.

We had a (again) truly wonderful stay at this hotel and were impressed by the outstanding facilities, exceptional service, and attention to detail throughout the property. This was our fouth time we stayed at The Peninsula Manila. The first thing that catches your eye is the breathtaking lobby, which creates a luxurious and welcoming atmosphere from the moment you arrive. The elegant design and impressive architecture set the tone for a memorable stay. One of the highlights was the excellent pool area. It was beautifully maintained, spacious, and provided the perfect environment to relax and unwind. Whether enjoying a swim or simply lounging by the pool, the experience was first-class. The breakfast buffet was absolutely world-class. The selection of both Asian and Western dishes was exceptional, with top-notch quality ingredients and an impressive variety of options. The service (espacially from Mitch, Dennis and Mar) at breakfast deserves special recognition—attentive, professional, and genuinely warm. Every morning felt like a fine dining experience. The spa facilities were another major highlight. The sauna and steam bath were excellent and offered a relaxing retreat after a busy day. The only feature missing was a whirlpool, which would have made the wellness area even more complete. Fitness enthusiasts will also appreciate the well-equipped gym, which provides a comprehensive range of modern equipment suitable for both cardio and strength training. The rooms were very spacious and comfortable, offering plenty of room to relax. While they were impeccably clean and functional, they are beginning to feel somewhat outdated compared to other Hotel in the area. A refurbishment of the rooms would elevate the overall experience even further. Overall, the Peninsula delivers an exceptional guest experience through its outstanding breakfast, excellent wellness facilities, beautiful pool area, and remarkable service. We thoroughly enjoyed our stay (again) and would not hesitate to return.

I was a fan of the Peninsula for many years I stayed at the Peninsula Manila for the first time Never ever stay at the Peninsula Manila! It is not a Peninsula It is a 4 star hotel at best. Probably 3 star Horrible, incompetent and poorly trained staff Waited more than 15 minutes in line to check in Room Aircon didn’t work Old rooms with a button for “fax” Poor housekeeping No international cable TV channels (eg CNN) on the TV. Only local channels Super slow service at breakfast Car service took forever Room key didn’t work and they blame my mobile for de-magnetising the phone Hotel manager only gives excuses Slow internet An embarrassment to the Peninsula brand