The Peninsula Manila

Exceptional food and service at the Gallery Club, which is the best among the food outlets during our stay. Amazing artwork too, which adds to the cozy ambiance complemented by the lovely ensemble. Not a perfect stay, though, due to a few issues we could not overlook. • We didn’t get to check-in early or on-time as the Executive Suite was not available, so at 05:00 PM we had to make a choice between waiting longer or downgrading to a Premier Suite. We did the latter as we needed to rest. • Inconsistent implementation of dress code at the Gallery Club, as we saw one other guest wearing shorts. We on the other hand had to change and wear pants for us to wait at the lounge for our room to be ready. • My family checked-in the next day into another room booked via my card concierge, but we weren’t explained of the benefits and had to look it up ourselves online. We weren’t given Peninsula Time as well, even though I have checked it with the hotel before booking. The room credit wasn’t also applied, so we had to spend a long time clearing it with the front desk upon check-out. On the flip side, we received special birthday and anniversary cakes which were really thoughtful. Special thanks to Reuben & Annie for helping out with all my room and dining arrangements.

Fantastic hotel in Makati. Fantastic rooms - nice spa - swimmingpool- good restaurants - close to many shopping centers - easy to reach from the airport.

We booked with Amex at the Peninsula Manila from 9/23 to 10/7/2025 & 10/13 to 10/23/2025. We are very big fans of the Peninsula hotels. As usual, we were not disappointed. We had our 25th wedding anniversary here in 2004 in their ballroom. We'd like to mention our appreciation to the housekeeping staff's daily suite change & clean up to JR, Remalyn and Ian on the 4th floor overlooking Makati Avenue. Then of the wonderful Escolta crew with Dennis, Mar, Belle, John, Christian and interns Fiona & Yuan for the fruits, custom juices, daily buffet selections. We also had access to the Gallery' tea and evening events and we're taken good care of by Rommel, Jun, Necole, Krizyan, Shane, Eds, Justine, Mackie, Angel, Symon and Maria their Manager. Also Eric at the Lobby took care setting up our reservation needs & guest there. Last but not least, Sheila and Charisse at the SPA gave us 2 wonderful massages & facials. Looking forward to our return in February & March 2026 to the Peninsula Manila & Peninsula Bangkok.

We were excited to stay at The Peninsula Manila after a wonderful experience at The Peninsula Chicago, where we learned that several of the Chicago team originally came from Manila. The warmth and professionalism we encountered from the front desk and concierge team here — especially Andrew, Gabrielle, and Sophia — immediately made us feel welcome and well cared for. The Gallery Club Lounge was another highlight. Service there was exceptional — warm, attentive, and genuinely thoughtful. The team anticipated needs without being intrusive. Bartender Eds was great. We also appreciated Adam at the sushi bar, who was friendly and accommodating when I asked for tuna during dinner. Where the experience fell short was at Escolta, where the food and service did not live up to the otherwise high Peninsula standards. While breakfast and dinner selections were varied, staff were often slow to respond or difficult to flag down. Drink orders sometimes took a long time, and the buffet dinner, though extensive, didn’t quite justify its $68 price point. Overall, our stay had several bright spots — particularly the Gallery Club team and front desk staff — but service consistency at Escolta kept it from being the flawless experience.

All is perfect,services,cleanliness, etc except....live music is too loud(piano) It's like the pianist is giving a concert infront of a croud of 2000 + people.Music should be heard as a background when people having their high tea,lunch ,dinner and business talk.I have avoided to sit down in de lobby because of the noise.For our last night in the hotel we tried to have our dinner in The Lobby with a guest but i was not able to join the conversation because i could hardly follow the conversation.