The Peninsula Manila

I don’t normally leave reviews but this warranted it. I have stayed at the Manila Peninsula a few times in the last 10 years but this last experience will be the last. The hotel is pleasant enough on arrival but as you spend more time in it you realise the standards are slipping with staff and hotel facilities. I would not recommend this hotel based on the following experiences; 1. Rooms are outdated and the beds are incredibly hard making sleeping difficult. 2. The room service food was average at best with under cooked and over cooked food common. 3. Aircon is very light and the rooms are quite hot at night and the electrical sockets in the rooms are as old as your grandma. 4. Depending on the staff member your experience of quality service will vary significantly. Would not recommend this hotel to anyone and for the money there are far better options in manila such as Hilton, Okada, Okura or Conrad. All of these Hotel’s excel in customer service and have a far better food standard. If you don’t trust this review go check it out for yourself and be disappointed.

The Peninsula Manila We had a great overall experience at The Peninsula Manila. From arrival through departure, the staff were consistently accommodating and professional, creating a very welcoming atmosphere after a long international journey. We did run into a hiccup at check-in related to a pre-arranged request for distilled water for a CPAP machine. I had reached out weeks in advance and was advised the hotel didn’t have it on hand, but that they would ensure to pass the message to concierges to have it available upon arrival. Unfortunately, that didn’t happen, and after 24 hours of travel and arriving around midnight, we were too exhausted to go out and find it ourselves. That’s where Jeff, a bellhop, truly made a difference. Without hesitation, he stepped in, went out to a nearby store he knew was still open, and personally bought a small bottle of distilled water for us. His kindness and initiative turned what could have been a frustrating moment into a very memorable example of exceptional service. We were incredibly grateful for his help and couldn’t thank him enough. Outside of that initial issue, the rest of the stay was excellent. The hotel itself is beautiful, well-run, and maintains a high standard of service throughout. Overall, despite the small mishap, the experience was fantastic and the staff truly stood out.

I love the ambiance and the place thanks to Gezel who assisted during our afternoon tea, very helpul and kind. Wonderful experience!

I enjoyed pretty much everything about Manila Peninsula. Food, Room and Service. This luxurious hotel in the heart of Manila. If you go look for MARIAN SANCHEZ. She’s the best!

A very happy and memorable mother’s day experience ! It was a complete package! From check -in to check-out! The Duty Manager Ms Mariane Sanchez made sure that our stay was flawless. When we enter the room. A welcome mother’s day greetings was set on the table. We enjoyed the hospitality in the M Gallery lounge .Food and ambiance with a good service were awesome! The cake decorating session was definitely an event to remember. Thanks to all the team who arranged the event, they were all so accommodating. Thank you Peninsula Manila for making my 2026 Mother’s Day celebration extraordinary!