Shana Hotel & Spa

Let me start by saying I was beyond excited to stay here! I couldn't wait for the part of the trip where we were staying at Shana. For me and my friend it was a splurge. I was excited to see the monkeys at the hotel and stay by the beach. The property is on a large incline so if limited mobility, keep this in mind. If not you will be fine, just need to catch your breath when you go up to the office. There is a path to the beach, but it is a bit of a hike. I really like the way the hotel is incorporated into the jungle and this is reason we did see monkeys. The front office staff was amazing every time I spoke with them in person. Unfortunately some things that were communicated via WhatsApp did not happen. I ask the day before my friends birthday if they did any kind of decoration. They said they did and I told them we would be gone between 7-12 that next day to Manuel Antionio. They said they could do it while we were gone. When we came back around 2 there was nothing done. We were tired from the day and my friend was hungry so she ordered a hamburger with fries. I didnt want anything. When it came there was a quesadilla. My friend caught the person that brought it and told them we didnt order it. Gave it back to him. Shortly after, there's a call from the resteraunt with the guy saying she did order the quesadilla. She said I did not. He proceeds to raise his voice and get smart with her. Saying I repeated your order back to you twice! I can hear the whole conversation because I am right there and he is being loud. She was quite annoyed but managed to keep her cool. I was already irritated about them not doing the birthday decorations so I messaged the front desk asking what's going on. No decorations, the guy at restaurant getting smart with us, and the other issue that I had been trying to get the sheets on my bed changed for a couple days. They offered to do the decorations if we could step out for 20 minutes. At this point I declined. I was tired from a full day and this guy being rude. I just wanted to sleep. I had already told her about the decorations and thus, the surprise voided. The next day I went up to speak with them and they apologized and said they would look into it. We had left the sign on the door because after everything that had happened we didnt want anyone in the room. When we came back we found some stuff that we had left by the doors between the rooms pushed forward. Someone had come through those doors. I didnt find anything missing though it stuck me as very odd. They did send a plate of fruit and left a bottle of wine in the room. The bedsheets were finally changed out. We had been sleeping in the one bed due to a stain on the other bed. The next day we were due to leave and before leaving the manager spoke with us. I truly do feel like they tried to make up for some of the issues but by the time we left we were definitely ready to leave the hotel! Not Costa Rica, but the hotel. With that being said, most of the staff was lovely. The older gentleman at breakfast was very kind and helpful. It was our first trip to this beautiful country and we will definitely be back!

Viviana at the front desk is super super helpful and made our experience here a peaceful one. And Jario was always willing to help carry bags, transport us on the property or anything else!

Staying here has been the best experience. Viviana at the front desk, and Jairo have been absolutely amazing at making our stay as comfortable as possible. I would definitely stay here again

The best place to stay in Manuel Antonio! Shana By the Beach was a wonderful home port while we explored the Manuel Antonio region. We loved coming “home” from our adventuring everyday to a clean and comfortable room, in an absolutely amazing setting, with wonderfully friendly and helpful service. We saw more animals from the hotel pool than we saw visiting the national park! It’s a short walk from the resort to Biesanz Beach, a beautiful protected cove that was my favorite place to float and enjoy a relaxing day on the beach. The food at the restaurant from the included breakfast, to poolside snacks and lunch, and dinners at the restaurant were delicious. We also enjoyed an amazing massage at the spa. But the best part was the staff. Shout-out to Jairo, Johnny, and Sydney for making our stay unforgettable. Your hospitality was priceless.

Our room was large with two king beds and a kitchen. There were two bathrooms - both had sinks and one had a toilet and the other had the shower. We had a balcony in the jungle trees where we watched the monkeys every morning. The pool area was very nice with a separate pool area for adults only. The bar staff was attentive. We only ate the breakfast at the resort but it was varied and had good flavor. Javier's breakfast team was very good! The resort is on a very steep incline so they offer a golf cart for transportation up the hill to the pool/restaurant/front desk area. There is a private trail down to the beach which takes about 7 minutes.