Shana Hotel & Spa

Do not book here. This property is a bait-and-switch and a legitimate health hazard. Here are the exact facts of our stay: Deceptive Photos: The room looks absolutely nothing like the pictures advertised online. Filthy Conditions: The bathroom was covered in visible mold. The furniture was deeply stained, and every single surface in the room was covered in a sticky film. Absurd Policies: You are issued exactly two towels for the room, tied to a ridiculous "towel ticket" system that threatens a $20 charge if not returned. Unacceptable Customer Service: When we immediately tried to check out due to the filth, the front desk told us to leave, pay for another hotel elsewhere, and they would "see if a refund was possible" later—with zero guarantees. Avoidant Management: We were told to wait until 8:00 AM the next day to speak to a manager. At 8:00 AM, we could physically see the manager in the office, yet the front desk staff lied and claimed they were "unavailable." We were then told our rate was non-refundable and they would do nothing. Terrible Spa: Do not waste your money on a massage. The 90-minute session felt like a baby aimlessly rubbing oil on us. Save your money and your health. Management actively hides from their guests and uses a "non-refundable" policy to trap you in dirty, unsanitary rooms.

We were booked to stay at the Shana fur 5 nights but only managed one. Unfortunately the standard of the hotel rooms, restaurant and pool area were so low that we checked out to another hotel. Our room was damp and extremely tired, and the bathroom visible dirty. The restaurant was not of a high standard and the staff were very disinterested and with looking. The pool area was dirty and not inviting at all including the state of the restrooms. We explained to the staff our issues and were told they would clean the room properly which was not done. The manager did say she would reimburse us if she could re sell the rooms but to date to reimbursement. I would strongly advise against booking this hotel also noting that it’s built on. Wry steep slow that some might find challenging.

Location was within 20 min of the National Park., 45 min to zip lining, 10 min to great restaurants!! Very easy to get a taxi, staff does everything for u!! Beautiful hotel, clean, ocean view was spectacular!! Monkeys r everywhere 👍🏻🐒. Seen a sloth on their beach, (which is a path from hotel, a 15min walk thru nature.)

Amaizing location with monkeys, aras, tucanos.. Good breakfast a super service from Javier at restaurant

Shana by the Beach was a beautiful stay. We had an ocean view room and loved every moment we spent on the balcony. We saw scarlet macaws, toucans and so many white faced monkeys, just from our balcony. The sunsets were gorgeous, and the staff was really kind.