Shana Hotel & Spa

We spent 3 days enjoying Shana. Outstanding staff and a wide variety of food on the menu. While the hotel is on an incline, the golf cart was readily available whenever we needed it. The private beach was delightful and a very doable walk both down and up. Our room in building 1 was outdated and hopefully once building 2 renovations are complete building 1 will be started next. We have recommended Shana to several friends.

We stayed at Shana for a week in November. The views are absolutely gorgeous. They are doing maintenance on the resort and the only road leading to the resort. It didn’t bother us but it may be loud between 8am and 6pm. The rooms are a bit dated (our sink faucet was falling apart and the curtains didn’t close fully). The views, the pool, the wildlife, and the staff are fantastic. The private beach is a short walk downhill and a longer walk back uphill but is totally worth it. I’d absolutely stay here again, especially as they are doing updates!

This was truly an incredible experience where nothing is too much trouble for the absolutely amazing, friendly, happy, smiling staff each and every one warmed our souls. The rooms, food (vegan), stunning views, swimming pools, wildlife (monkeys, toucans, macaws all seen) just fantastic. Particular thanks to Kevin, Jafel and Fiona at reception and buggy drivers Jairo and Kevin for making our stay extra special also waiters Javier, Alex, Edgar and Ericka for their wonderful service and stopping the monkeys stealing our breakfast whilst ensuring their well being against the dangers eating human foods! We hope we can return one day to this lovely paradise which has been very memorable ❤️❤️ PURA VIDA❤️❤️

No credit card was requested at check-in for a pre-authorization. When I ordered something at the pool (US$35) and was without my wallet, the attendant called the front desk in front of me to check whether I had any credit on my account. Since the answer was no, I was told I had to pay immediately. I had to ask my friend to return to the room—which is very far away—to get my wallet so I could make the payment. I believe treating guests as if they might be dishonest is a very poor hotel policy. Hotel Weaknesses: Breakfast with no options of breads, pastries, or cold cuts. Bathrooms urgently need renovation: leaking shower boxes, loose showerheads and faucets. Bed linen old and worn. To reach the beach you must walk about 10 minutes along a steep and muddy path. Overall, this is presented as a 4-star hotel, but in reality it should be rated no more than 3 stars.

Upon arrival, I was informed by the front desk of daily construction happening every day from 7am-5pm. This was not disclosed on their site, and Expedia only referenced parking was under construction, there was definitely more than garage/parking construction going on. We booked a superior ocean view room, and the construction was right outside our door. There were missing balcony railings on our floor, and only yellow tape marking it off. The superior room we stayed in had a great view, spacious, but it was not luxury. The sheets on the bed were old and pilling. I had to ask for new sheets to put on top. The sofa was uncomfortable, it was lopsided, not functional. The console below the tv had paint peeling off the top. The bathroom sink had cracks in the countertop. The staff were all very nice and offered to move us to a different room, but unfortunately, both rooms offered were a "downgrade" for the type of room we paid for. We declined the offer and made the best of our stay in our superior ocean view room since they were not able to give us a refund, which I understood. The hotel is on a very steep hill. To get to the reception office, restaurant or pool, you need to walk out and down a very steep pathway with no stairs, just a ramp path all the way down. I'm not sure why they didn't build steps to ensure the safety of guests. But there were staff driving up and down the hill in a golf cart offering rides, which was very helpful. The daily breakfast was nice, but same food options offered every day. We only ordered pizza from the restaurant, which was very good. Overall, not a luxury hotel, it's a 3 star hotel. For the price we paid, it should be luxury as advertised.