Hotel & Ryads Barriere Le Naoura Marrakech

Let me start with the positives: - Good location - Could not fault the food for lunch and dinner - Some great members of staff, in particular the kids club Nezha and Amral and our waiters Alae Eddine and Nourdinne Negatives I had called the hotel last year to see if any renovation work was planned in April before we booked and we were told no so we booked. 3 weeks before we were due to arrive we got sent an email stating that there was renovation work being carried out and it would NOT impact our stay. We were in the Royal suite and it was directly above the restaurant being renovated so we were woken up at 8am by drilling. There was continuous drilling and noise happening throughout sometimes till 8pm so we could not enjoy the suite! They should have upgraded us to a Ryad or put us in room away from the noise. I did tell one lady at the desk that I was not happy that my daughter was being woken up by the sound of drilling and her response was "thank you" - clearly did not understand what I was saying. Breakfast is a joke. The first two days we had breakfast on the side near the temporary reception, the first morning i saw the hot food (bacon) had run out,- they do not refill. I had asked for some strawberries and they said they did not have any and then i asked for a yoghurt and a poached egg......i had to ask three times and it finally came after 30mins! We then decided to have breakfast by the pool, a completely different service, here strawberries were available but i heard the tables complain they could not get hot coffee. There was one lady making eggs, so you have to be prepared to queue for your omelette...only on our last day did they take the initiative to give her two pans so the wait time was less. However, if you do have breakfast outside be prepared for the birds to land on the pastries and cakes and have a nibble (see the pic). We were left with the same menu for lunch and dinner and it got tiresome so luckily there were many options close by to have dinner. When we had dinner near the reception we were allowed to pick from the bar menu too which was great for my daughter but when we have dinner near the pool area we were told we could not pick from the bar menu and he could not explain why. Housekeeping is hit and miss, we had to call up for small things, like extra towels (2 towels for 3 of us) or in the other room no toilet roll. Had to keep asking for water for our room everyday. There are so many other things I could pick at especially as we were paying for a suite in a 5 star hotel but I heard other guest mentioning telling the staff so I hope they start actioning on them. So in its current state I cannot recommend and definitely do not waste your money on the Royal Suite as the constructions DOES have a direct impact on the quality of your stay.

It was an amazing experience at the hotel. Although the weather wasn’t great, our kids really enjoyed their time at the Diwi Kids Club. We really appreciate how Nezha and Amel took such great care of our children

Visited for a short mini break with kids to see the sun! Fabulous luxury hotel, suite was enormous! Great location for exploration and staff very attentive. Would definitely return

I have recently stayed at this hotel in Marrekech so I will start with the slight negatives before moving onto the positives. On the first night I arrived because the clocks were going to change and I had a couple of appointments the next day I did request a wake up call in addition to my own alarm just as a backup and that wake up call never came. Fortunately my alarm did work because I had some calls on that day. The breakfast choice was mostly limited. I didn't find it a particular varied menu however they did do bacon and sausages over the weekend. I ate dinner at the hotel on 2 occasions and I enjoyed one of the meals but the other one less so but that is really down to personal choice. Also for the supper for what you get I found that the hotel prices were quite high however there are some restaurants nearby that offer a variety of menus including Moroccan, International, Asian etc and they are very reasonably priced. Now I am gonna move on to the positives - the room sizes are good, bed is comfortable with a good sized balcony. The swimming pool is really large compared to other hotels and it was never particularly busy the whole time I was there with sufficient sun beds. I visited the spa and had one of the best massages I have had in a long time by Khadija. I have to say I was very impressed by how friendly and helpful all the staff were. Specifically Reda at the pool was very helpful and proactive. Fatima from Housekeeping was very friendly and one of the waiters called our Ameada was really good and remembered my preferences greeting me with a smile and bringing them to the table each day. Overall I would be happy to stay at this hotel again

Absolutely smashing hotel, the hotel itself was high class and spotless. Our room was superior and really good size. Food terrific and last but not least the staff were so professional and friendly, nothing was too much trouble for them. Special mention to restaurant staff and Nadia on reception, all a credit to the hotel! Here is another important point, their after your holiday service is just as good, a small problem I had was immediately resolved, well done to everyone.