Amanjena

We recently stayecd at Amanjena from June 6 to 9. While the property itself is stunning, as expected from the Aman group, what truly made this stay extraordinary was the service we received from our dedicated butler, Imad. Having stayed in the past at several Aman properties (to mention some, Amangiri, Amanpuri, Amanpulo and other five-star resorts around the world), we have come to appreciate high service standards. But even with that bar set high, Imad stood out in a class of his own. His attentiveness, anticipation, and sincere care elevated our experience to something far beyond luxury. Imad was always two steps ahead, anticipating our every need with quiet precision. One evening, when one of my sons wasn’t feeling well and casually asked if we could get some medicine, Imad had already arranged for a driver to go out and find the right medication and electrolyte drinks, without us even needing to follow up. Each morning Imad was ready with our preferred tea or coffee the moment we woke up. He also took it upon himself to coordinate our room service breakfasts down to the smallest details, remembering our preferences and ensuring everything was exactly as we liked it. One night, after a very late dinner, we returned to the villa around 11pm, only to find Imad waiting patiently, anticipating that we might enjoy a late cup of tea or coffee to wind down. It’s this kind of thoughtful service that defines true hospitality. No matter where we were , be it in the pool area, reception, breakfast area, or restaurants, Imad always seemed to be discreetly nearby, ensuring we had everything we needed without ever being intrusive. To put it in perspective: I have a couple of wonderful household staff back home, but even if I combined their efforts, it wouldn’t come close to the standard of excellence Imad consistently delivered throughout our stay. Thanks to Imad, this was one of the best holidays my family has ever had - an experience that left a lasting impression and reinforced why Amanjena holds a very special place in our hearts.

We chose to stay at the Aman based on three incredible experiences at Aman properties in Asia. We had high expectations and we were disappointed with several aspects of our stay. We had nice prearranged pick up at the airport and greeting at the hotel. We had a nice large room and the hotel layout was attractive. Unfortunately the property is in the middle of development all around it so the approach to the hotel is very unattractive and nothing can be done to change that. The employees were very friendly and attentive and we had excellent service throughout our stay. The food was hit or miss throughout our stay. The highlight was the Japanese grill and the low point was the pizza at lunch at the atmosphere and food at the Italian/Moroccan restaurant. Because you are out of the main part of town and isolated from other places, the food should be a stand out and a reason to stay at the resort. Overall it was a B minus. The interiors are tired and we were told at departure that they are closing for renovation-it is past due. The polyester fabric used throughout the property was in stark contrast to the wonderful linen and natural fabrics at other Aman properties. The beds were itchy and the towels were average. The restaurant linens were 100 polyester and so uninviting that I found it hard to believe that anyone would chose to use them. We thought perhaps it was a country standard until we stayed at our second hotel and slid into beautiful 100 cotton sheets and had breakfast with wonderful natural linens. Aman has an eco friendly vibe and the materials do not match the Aman aesthetic in any way. The hotel helped arrange for golf but scheduled car service that got us to one tee time 5 minutes after the time and incorrectly noted the amount of time if would take to get to the course. The second day we asked to leave earlier so we had time to rent our clubs etc and we waited almost ten minutes for our ride to the course. We called ahead for a car pick up to leave after golf and stood for half an hour until we called a second time. You can not be in an isolated location and not have seamless transportation. The spa experience was OK. We had a massage and were told we could not use the steam because it was in use for a private hammer experience. I was escorted to a lukewarm jacuzzi and given a threadbare robe to relax in before my massage. The rooms are right on top of each other and you could hear through the walls- not exactly relaxing or anything like a typical Aman spa experience. Had this not been an Aman I would have said, it is fine but not at the price point they are charging. It was an elevated Hyatt with Aman prices. Once we stayed at our second hotel, La Mamounia, we realized that Moroccan style and food service is excellent and we should have stayed there the entire trip.

Aman are always the best experience although this one is a bit tired. It needs a renovation. Service is a bit slow . The Japanese restaurant is very good . The Moroccan / Italian not intimate enough. The gym and the spa are far too old and small. But the place is extra quiet and well located

The Amanjena is a serene retreat in bustling Marrakech and one of the finest hotels we have ever stayed at. The grounds and rooms are stunning and every meal is delicious, but the highlight really is the service. Weeks before check-in, Amanjena staff was reaching out to help us plan our visit, book activities, and answer questions. Before we even introduced ourselves, the entire staff knew our names, which was new for us--we had never experienced quite so personal a touch. Housekeeping made our up our rooms immaculately multiple times per day, and every request was answered immediately. The restaurant staff remembered our dietary preferences and restrictions. All activities were arranged seamlessly. The best hotels stand out for their attention to detail, and the Amanjena thinks of absolutely everything. We were visiting for our anniversary, and they helped make it a very special occasion. We couldn't be more grateful!

Thank you so very much to the team’s hospitality and exceptional service. My family and I had an extraordinary experience all the days of our stay at the resort. The staff’s hard work and dedication was outstanding! Meriem, Matthias, Oussama, and Khadija among the many other staff members were attentive and caring in making our experience memorable. It goes without saying that the architecture is a masterpiece. Everything in sight within the grounds is beautiful. Food and drinks are exceptional. The communication and arrangement of our trip was made so easy by the staff. We communicated over several months leading up to the dates. My parents will never forget their time there and I am happy and grateful for the trip!