Eden Andalou Hotel Aquapark & Spa

i like how the people are so nice

My mum and I stayed at Eden Andalou Aquapark & Spa Marrakech by Delta Hotels by Marriott at the beginning of June, and from the moment we arrived until the moment we left, everything was absolutely amazing. The hotel made a fantastic first impression with its beautiful lobby and stunning attention to detail throughout. Every member of staff went above and beyond to ensure we were happy and had everything we needed during our stay. The food was outstanding, with plenty of delicious options to choose from. Mohammed restaurant manager was extremely hospitable and friendly always ensured we were comfortable and happy. Tariq made the most delicious cakes and was friendly. Fatima was amazing, Umrah always greeted us with a big smile & made delicious omelettes! The kids loved the entertainment, we met Leyla who was friendly loving and sweet. Our room was beautiful, comfortable, and well-equipped, allowing us to enjoy some of the best sleep we’ve had while travelling. The outdoor swimming pools and aqua park were fantastic and the spa experience was equally wonderful. We had an amazing experience at the hotel Spa, we booked a Hammam, private swimming pool and Moroccan massage and they were all fantastic! Couldn’t fault it. Ikram was one of the staff members who was great, ensured we were happy and also offered us tea What truly stood out was how the entire experience exceeded our expectations. My mum and I both had an incredible stay and created some wonderful memories together. I would highly recommend this hotel to anyone visiting Marrakech and would not hesitate to return. We can’t wait to come back. Thank you to everyone at the hotel for making our stay so special!

Kids club pizza making was absolutely amazing, will definitely recommend for all parents staff was excellent with kids

Lovely hotel, lovely pool area, clean restaurant, a lovely week had by us all BUT…rude staff, only want to help you when they think they’re getting a tip, staff constantly asking you to write reviews for them (literally sit there with you making sure you write it), requests for drinks often ignored or only brought over after the 3rd time asking. Bar closes at 11 and the entertainment isnt worth a toss, a band playing most nights so quietly you can barely tell they’re there. Nothing around the hotel for miles, just surrounded by waste ground. You have to pay €20 per person if you want a towel for poolside, you get it back at the end upon return of the towels but still inconvenient. The Asian restaurant is rubbish and don’t bother asking for an extra spring roll as they’re not interested unless you’re tipping AGAIN, and they asked me for €18 for an extra spring roll! All in his pocket I’m sure for the waiter. The manager of the hotel is rude, confrontational and makes you feel bad/in the wrong for asking for anything. Went into the restaurant before we left on our last day and told by restaurant staff we couldn’t eat there as we were leaving that day, my 2 little girls had plates of food and he wanted us to put it back or go and pay extra, so we went to see how much they’d charge and the main manager asked for almost £200 for us to eat there! Told him this was outrageous and he then gave a discount of £5 per person, disgraceful. Made to look bad in from of other guests, and friends we’d made since being there, it made us feel like peasants begging for food which no guest should ever be made to feel like. The manager rudely told me its hotel policy to charge the extortionate price for an extra dinner. Some of the staff offer Moroccan hash at a charge of €60 for 10 grams which was reasonable, but not sure how that fits in with the hotels policies, but as it’s extra money, and this is what they seemed focused on I’m not surprised. So if you want fake smiles for tips, a rude manager, and extortionate extras, along with some of Morocco’s finest drugs, then do visit, lovely pool area though I’ll RE add. Although it’s a Marriott i think the higher up’s would remove this name from them if they knew what went on there behind their backs.

Beautiful place to visit, pool area is clean, food was lovely and great customer service. We are going home tomorrow to book to bring our children in August. Only improvement is that the water park area looks run down and tired. The sunbeds were dirty, area’s not maintained as much as the main resort and the staff are quite rude. Walking back into the main resort and by the pool it’s like you’ve visited another place not something that is part of the hotel. It 100% needs to be cleaned the same way the main area is. I couldn’t sit down when my husband was on the slides because the leaves had dropped stuff all over the sun beds and bird poo. Only other thing was the stairs in our bit by our room if we didn’t want to use the lift, they had dead bugs and muddy. Overall everything else was amazing. Room was always clean and tidy. We are looking forward to returning with our children in a few weeks.