Eden Andalou Hotel Aquapark & Spa

Booked for a last minute get away to celebrate our 20 year anniversary! From the very start we made to feel very welcome! Nothing was too much trouble for all the staff. They had activities throughout the day for adults and children. The food was amazing! The bar staff were very friendly, they suggested drinks to your liking and made adjustments. I would 100% come back and recommend.

We stayed at Eden Andalou in Marrakech for 4 nights as a group of five, across three different rooms. Overall, the hotel and grounds are very clean and well maintained, but there were several disappointing aspects that future guests should be aware of. The hotel grounds are beautiful and kept spotless. The rooms are spacious and clean, however they are quite outdated. One inconvenient detail is that there are no power sockets next to the beds, so if you want to charge your phone overnight, you have to leave it across the room near the TV. The food was tasty, but the selection is very, very limited. There are no snacks available between breakfast, lunch, and dinner, which is unusual for an all-inclusive resort. Even the ice cream freezer was empty, and ice cream had to be paid for. The overall choice of food felt repetitive and restricted. The biggest disappointment was the alcohol selection. Only very cheap local alcoholic drinks are included in the all-inclusive package. There are no basic international brands such as Bacardi, Smirnoff, or Red Label included — which are normally standard even in lower-range all-inclusive hotels. If you want anything else, prices are extremely high. You are only allowed to book the Moroccan restaurant once during your stay, and you must pay for all drinks there (except water), even if you are all-inclusive. The food there was very nice and the staff were friendly, but charging extra for drinks did not feel right. There is no lobby bar (we were told it is under refurbishment). The Jazz Bar and VIP Lounge are combined into one area. Most staff members were friendly and doing their best to make guests happy. However, Reception and Management were noticeably less welcoming. During our stay, one of our friends had a birthday. We brought flowers and a cake to surprise her in the lobby. Staff approached us and informed us that we would need to pay 300 MAD for any type of celebration in the lobby, stating that the lobby is only for waiting and not for social sitting. This felt unnecessary and unwelcoming. On our last day, we checked out at 12:00 but our airport transfer was at 15:00. After checkout, they cut off our all-inclusive bracelets and informed us we were no longer allowed to have any food or drinks while waiting. This felt quite harsh. Another uncomfortable point was that the animation team was going around asking — almost pressuring — guests to leave good reviews for the hotel. To summarise: The hotel itself is very clean, the grounds are beautiful, and most staff are hardworking and friendly. However, the limited food options, very poor all-inclusive alcohol selection, lack of snacks, and certain management policies significantly affected our overall experience. We would rate it as average rather than true all-inclusive standard.

So much fun at Eden Andalou! The kids really enjoyed the waterpark (lets be honest so did I) and they parents loved the rest and relaxation!

We had a lovely week, all the staff were lovely, always happy to help Especially chaimae she took great care of us The food was wonderful, a great selection

What stunning hotel ,rooms are huge with shower and a bath for two lol . Bed was huge too , room also came with an iron, if you smoke make sure you get the a balcony,staff clean your room every day with out fail ,lots of activities to do for your self and the kids ,Staff are amazing. If you go there is a young man there called Ali the best waiter there always there to help and ply you with drink should have 6 stars