Eden Andalou Hotel Aquapark & Spa

Was a very nice looking hotel on the surface with an awesome pool and activities on all day round. The free bus to the city was great but would not advise booking any trips with the hotel directly. They charge twice as much as you will get in Marrakesh for exactly the same trips. The food is okay - its very similar every night and not much i would say that is traditional. We spent quite a few nights out of the hotel eating out. Drinks are also okay and as expected for all inclusive very cheap. Staff service is mediocre at best - one minute they will take your plate while your eating the next they will wait an hour before taking an empty plate. Would give it 3/5 but fell ill for the last few days of our holiday (and still ill 10 days later) due to be given some wine that had been filled with water ( we presume by accident) and left sitting on the side for most of the evening before being served to us. It was red and while looked weird still looked like wine so both took a sip at the same time. The next day we both fell ill and still not right and waiting for hospital results to come back now that we are back in the UK. after falling ill we asked if we could book a taxi to the Pharmacy 1km down the road to which they charged us £10 each with the hotels travel company. This was a non negotiable amount with the guy smiling at us and saying if you want to go to church though it is free. I dont mind paying but when its £1/2 for taxis inside the city i dont expect to be ripped off when ill and given some crap story. Overall would recommend the hotels pool and location - staff are not great, entertainment was rubbish every night and the food very average and boring after 3 nights. Entertainment staff around the pool were great and avoid the travel agency within the hotel.

Very pretty rooms, beautifully decorated with Moroccan theme, clean, lots of greenery outside. Hotel is arranged into practical areas - swimming pools for a little ones and for older children, aqua park for enthusiast. Dining area is so practical - you can still eat your dinner up to 10.30 pm, while the musician is playing mellow songs on a keyboard, then watch the children's show, followed by the adult show and have your children entertained in the disco, while still enjoying your drinks - all in one place and very safe. Outside areas were constantly cleaned , washed by midnight, so the next morning you can even walk barefooted. Afternoon tea and stone baked pizzas are must have. Management of restaurant and staff were very helpful. Food was nice, cocktails were ok. There was a great Entertainment on some nights and some nights were repetitive.

Just came back from here and loved every minute the hotel was clean tidy and we'll maintained the animation team are a credit they really went all out. Being a large group of 3 adults and 5 under 12s keeping everyone happy all at the same time was not easy but they managed really well.The rest of the staff from management,reception to cleaners were some of the nicest people I've ever met.The only negative was the food not a lot of choice what was there was cooked properly and taste good but the kids weren't as adventurous as the adults so had a limited menu.I read a few reviews about the reception staff being rude and unhelpful well all can say is one of my 7 year old had a bump on his head and all the staff came to his aid and evertime they saw us they asked how he was which impressed my family. Hotel,water park and pools all very family friendly great place to stay will be going back again. The staff are a credit to the hotel.

We came with an open mind after reading the reviews arrived on Sunday after a diverted flight , to be honest it's better then other peoples review birds are flying around can't help that (even though they terrify me ) 2 drinks is standard at most AI with plastic glasses around the pool during they day , not much choice on the food as they have everything for every meal chips pasta potatoes and moroccon dishes rooms are cleaned daily with fresh towels staff are always polite water park is excellent , the only really bad thing is the evening entertainment kids disco around 8.45 and background music only after that it's terrible not really a disco last night even the kids were let down , there's nothing outside the hotel you have to travel into town as we are 2 women alone we don't want too

I booked the hotel in November 2016 for a holiday in August 2017. Unfortunately, a day before we were due to fly to Marrakech my husband had a cardiac arrest and we had to cancel our holiday. The hotel was notified and we were informed that we had to pay the cancellation fees, our situation wasn't taken into consideration which I find unbelievable. After having a look at my bank statement, I found out that the hotel had charged the full amount not the cancellation charge and still haven't made any attempt to rectify the problem. Basically, they are just after your money and don't care about a 5 star service.