Eden Andalou Hotel Aquapark & Spa

Lovely hotel, lovely pool area, clean restaurant, a lovely week had by us all BUT…rude staff, only want to help you when they think they’re getting a tip, staff constantly asking you to write reviews for them (literally sit there with you making sure you write it), requests for drinks often ignored or only brought over after the 3rd time asking. Bar closes at 11 and the entertainment isnt worth a toss, a band playing most nights so quietly you can barely tell they’re there. Nothing around the hotel for miles, just surrounded by waste ground. You have to pay €20 per person if you want a towel for poolside, you get it back at the end upon return of the towels but still inconvenient. The Asian restaurant is rubbish and don’t bother asking for an extra spring roll as they’re not interested unless you’re tipping AGAIN, and they asked me for €18 for an extra spring roll! All in his pocket I’m sure for the waiter. The manager of the hotel is rude, confrontational and makes you feel bad/in the wrong for asking for anything. Went into the restaurant before we left on our last day and told by restaurant staff we couldn’t eat there as we were leaving that day, my 2 little girls had plates of food and he wanted us to put it back or go and pay extra, so we went to see how much they’d charge and the main manager asked for almost £200 for us to eat there! Told him this was outrageous and he then gave a discount of £5 per person, disgraceful. Made to look bad in from of other guests, and friends we’d made since being there, it made us feel like peasants begging for food which no guest should ever be made to feel like. The manager rudely told me its hotel policy to charge the extortionate price for an extra dinner. Some of the staff offer Moroccan hash at a charge of €60 for 10 grams which was reasonable, but not sure how that fits in with the hotels policies, but as it’s extra money, and this is what they seemed focused on I’m not surprised. So if you want fake smiles for tips, a rude manager, and extortionate extras, along with some of Morocco’s finest drugs, then do visit, lovely pool area though I’ll RE add. Although it’s a Marriott i think the higher up’s would remove this name from them if they knew what went on there behind their backs.

Beautiful place to visit, pool area is clean, food was lovely and great customer service. We are going home tomorrow to book to bring our children in August. Only improvement is that the water park area looks run down and tired. The sunbeds were dirty, area’s not maintained as much as the main resort and the staff are quite rude. Walking back into the main resort and by the pool it’s like you’ve visited another place not something that is part of the hotel. It 100% needs to be cleaned the same way the main area is. I couldn’t sit down when my husband was on the slides because the leaves had dropped stuff all over the sun beds and bird poo. Only other thing was the stairs in our bit by our room if we didn’t want to use the lift, they had dead bugs and muddy. Overall everything else was amazing. Room was always clean and tidy. We are looking forward to returning with our children in a few weeks.

We went on the end of May, 2 adults and 3 children. Upon check in as Marriott Bonvoy member is was expected to be recognised as brand standard, however, nothing happened. The good thing as we arrived 15 min before the dinner finished they told us to go and have dinner and we can finish the check in later. We booked a room with a pool view, however, our room had nothing that pool view. The window didn't even open. We arrived on Tuesday night, on following morning we requested to change the room, happened on Saturday to a smaller room but in front of the pool but was ok. As all inclusive we expected to don't pay anything. Instead we paid for crisps that not always was available in the bar. Our kids has to go around in all the bars to see if was available and that day was a no. A big shout to Ali and Ousson ( not sure if the spelling is correct) amazing customer service. Always a smile and very friendly. Also Oumai (guest relations) to try her best to make sure everything works perfecly. Go extra mile to find the towel that someone took from the pool. Bad communication regarding kids clubs, no well organised. Animation very friendly and welcoming people The big lack is in the reception, a lot to improve. I will definitely try to come back, because we love the resort in general.

EXTREMELY HORRIBLE CUSTOMER SERVICE – AVOID THIS HOTEL This was one of the worst hotel experiences we have ever had. We booked and paid for a room for 4 guests (2 adults and 2 children), yet upon arrival we were unexpectedly told that we had to pay additional charges for our children. This was never made clear during the booking process and felt completely unfair and misleading. What made the situation even worse was the behavior of the staff. The entire reception team was rude, unprofessional, dismissive, and showed absolutely no respect for us as paying guests. Rather than trying to resolve the issue, they treated us with hostility from the moment we questioned the extra charges. We spoke with a manager, Si Mohammed, and a commercial representative, Ali, hoping to find a reasonable solution. Instead, Ali raised his voice and aggressively told us that if we refused to pay, they would simply charge the card on file anyway. Being spoken to in such a disrespectful and threatening manner was completely unacceptable. The management’s handling of this situation was shocking and reflects very poorly on the hotel. Customer service is clearly not a priority here, and management should seriously reconsider how guests are treated. I would not recommend this hotel to anyone. If you value honesty, professionalism, and respectful customer service, stay elsewhere.

Wonderful hotel, location and facilities perfect, staff so accommodating & lots of choice foodwise. 3 day perfect get away.