Eden Andalou Hotel Aquapark & Spa

Would have given 3.5 rating if possible, some great aspects mixed with some poor. Firstly the poor - one of our rooms had a flooded toilet/ bathroom floor from a leak. Initially they brought toilet paper to clean it up, it was not until the afternoon that someone fixed it. Also we had multiple access card issues across 4 rooms, needing to go back to reception multiple times. It got fixed then a few hours later, the cards would stop working. Halfway through the stay I emailed the reception with these issues and was told it had been passed to the accommodation manager - half a week later and at home, they've not been in contact. An issue which I didn't raise on the email but did at reception was an instance where housekeeping took our towels but didn't leave replacements. Soon sorted by notifying reception but not the service you'd expect. So to the positives and general comments. We arrived after 11pm and the night manager was great, arranging burgers and bottles of fizzy drinks to our rooms within 30 mins. The hotel operates a free shuttle bus to the edge of the main square, about 20 mins away. It seats 19 people and runs throughout the day. An uber was about £10. Water park and pools are nice with decent variety for different age ranges/thrill tolerance. Food/drink - we were all inclusive. The drinks available were fine if not the widest selection. The food at the buffet restaurant for breakfast, lunch and dinner was a reasonably good standard with decent variety, although it didn't change much from one day to the next, especially breakfast. Omelette station in the morning was good, and for those less experimental, lunch and dinner always had fries, chicken nuggets, pizza and a pasta station. The latter was really good, allowing you a choice of pasta types, sauces etc. Would we go back? Quite possibly. Just some of the service has left a little bit of a negative impression.

Perfect stay. Exceptional restauration. Good swimming pool.

Amazing experience with very friendly staff. Will definitely return!

Laila was amazing and so funnnn! an amazing entertainer! Super Kind and talkative 💓

Laila was lovely, very helpful kind and friendly , Always asked if we were ok and if we needed anything, Spoke to us every day asked if we wanted to join in the entertainment . She made our stay very pleasant.