Eden Andalou Hotel Aquapark & Spa

Great experience, lovely people, fantastic living environment, spacious room.

Avoid this hotel at all costs, birds in restaurants on tables, light shades have bird poo in them which you can see. Eating food when people have left. This is daily not occasionally. Reception are rude and put the phone down on me twice. 5 Star definitely NOT. Plastic cups and glasses, eating off plastic plates in a 5 star hotel. Sunbeds are hard with no cushions which you would expect in a 5 star hotel. Overall the hotel is very dated. Would never go again

Having stayed in many 5 star hotels around the world and given this was a quick last minute trip we can say it rivals the best.. not just the fabulous food, super fresh, varied, not just the immaculate pools and gardens , not just the comfortable room and fab bed linen, beautiful spa.. but they have the key ingredient here that surpasses everything and thats the super friendly, professional staff. Truly never met such a happy attentive team and thats something that a lot of other hotels i've stayed in just haven't got. Fabulous. We will be back with friends.

Myself and wife visited mid September, was advised to go to Morocco and it sounded great, and trust me, it is! The hotel was in my opinion just okay. It is rated as a 5 star and in all honesty we had a good experience, but there are a few things I would like to point out, some positive and some negative. I think one of the things that bothered me most was the fact that when going to get food in the restaurant, if people had been in before you and used the cutlery, you would have to make an effort to locate some more clean cutlery to use, I mean it is not the end of the world by any means, but a little common sense would not have gone a miss and either the staff put some more cutlery on the table when cleaning, or have an area or two where you could go and pick up your own. I know it sounds silly bringing up something rather quite trivial, but having clean cutlery available either on the table you choose, or an area to pick some up seems quite a simple thing to ask for. A couple of the staff did not seem too happy when i requested some new cutlery which I found quite odd. Getting drinks in the restaurant seemed a tedious task also, but in all honesty I think this was a matter of which staff were working at the time. There was one guy who went fully out of his way to make sure we had drinks as soon as we sat down, and kept topping us up all evening. He was great, and I did tip him which I would not usually do at an all inclusive resort. But many of the other staff would just not bother to ask if you would like a drink or not, and would end up calling somebody over, or going and getting my own soft drinks from the self serve area. This is fine, but sometimes I would of like a beer or a glass of wine which only the staff could access. Then there is the whole birds thing which I have seen in previous reviews. Myself I wasn't too bothered about them, but at the same time others I am sure others would be due it being along the lines of health and safety. I mean nobody really wants to sit on seats that may possibly have bird droppings on. Also, do not leave your table to go and get that soft drink, otherwise the birds will be more than happy to fly down and have a peck off your plate. When it comes to food, I agree with the other reviews and a lot of it is the same on a daily basis. Always pasta and pizza, and slight changes to the other hot food, but was all quite similar if you ask me, and there was not really much choice and did end up having the same thing quite a lot of the trip. The puddings though were really nice and did enjoy these. With regards to the location, it is very close to Marrakech and a free hourly shuttle takes you both ways, which is great. You do have to pre book this though and we had no issues with this. Unfortunately there is only one shop on the resort which of course is quite pricey, and there is no "strip" or any other shops on the road which the resort is on. Simple example on pricing, a magnet costs 50 dirham in the shop, but could easily get these same ones for 5-10 dirham if going to the market. My wife got a little heat stroke when we went to the market so ended up coming back with nothing and paying more at the shop. I think the only other area I would like to touch on is the water park. I must say it is quite dated and run down, and could definitely do with some updating. We did however visit it on a daily basis as there is another pool there which was near enough empty all of the time which for us was great. The main pool by the hotel was always quite busy and loungers would be taken. I think if the water park had a few updates it would be so much more popular than it was when we visited. The slides are really good fun, and I had a blast. Another thing about the water park which I did find a little odd, is that it has a lazy river, and I knew about this before visiting and I was really looking forward to using this, chilling back in a ring floating around getting some sun. Only problem is, you do require having your own ring as these are not provided, therefore nearly nobody was using it which seems like such a waste. If you did want to purchase a ring, then that was around 250 dirham from the not so cheap resort shop and then, you would have to go to the towel people to get it blown up! Overall though it was not an expensive holiday so the expectations were not too high, and in general the staff were pleasant enough except not so much in the restaurant, the rooms were of a okay standard and could eat and drink to your hearts content. We had late flight returning home and seemed to be no issues with us staying on and keeping our wristbands on, although this does not appear to be the same in other reviews I have seen. Air conditioning was great and worked well in the rooms, lobby area etc. What you have to bear in mind is what is 5 star in one country may well not be in another and I think this shows with this hotel. All in all though, not the best, but not the worst.

Here now - turn around if you're considering booking! Currently awaiting response from reception re complaint, 🫩 poor food, poor reception service, poor room service, cracked Waterpark sunbeds, repetitive food, no access to 'convenvience' food or drink after 6pm & nothing allowed in the room. Make it make sense! Fizzy drinks flat as all poured from 2l bottles sat in melting ice. Found sharp bit of plastic in food at dinner, reported to waiter. Touch wood I'm an isolated incident! Dont expect a sunbed at the main pool, there's not enough to go around. Without the "waterpark" - this place is nothing but a clean business hotel which has been converted. Food and service times don't match third party providers or their own website. Evening entertainment is dire and late. Maybe 3 stars would be more suited at a push, for cleanliness.