Eden Andalou Hotel Aquapark & Spa

Great location close to both the old town and the airport, with very convenient transport connections. The main restaurant was a highlight—excellent, fresh food with a wide variety of freshly squeezed juices (including vegetable juices), fish, and meat. The tea selection was impressive, and the alcohol, especially the wine, was good. The animation team was friendly and engaging, with special thanks to Amino and Wilo for their outstanding effort and dedication to guests. The beaches were cleaned daily and maintained to a very high standard. The gym is well-equipped with a professional trainer, and the water park is fantastic—lots of fun slides and lifeguards everywhere, which made it feel safe. However, the à la carte restaurants (Moroccan and Asian) were disappointing, with much lower food quality compared to the main restaurant. We also didn’t understand why we had to pay for drinks there despite paying extra beforehand—it felt unfair. Family rooms are quite small and lack proper separation, as they are divided only by a curtain. This also affects air conditioning and reduces privacy, especially when traveling with teenagers. Although there were four of us, most amenities were provided only for two people. They brought additional items quickly when requested, but it still caused some inconvenience. Over the entire week, we received only one small bottle of body lotion for four people, while the shower gel was refilled daily.

We have had the most amazing holiday! The staff here are amazing, so lovely. Pedro, Amin from the entertainment team are so talented. Especially Pedro's card tricks are incredible. The bar staff are also very attentive. We have loved every minute of the hotel and holiday.

Absolutely wonderful stay, could not fault the staff Pedro, Amin all a really good laugh, magic tricks were 1st rate would strongly recommend to anyone ideal for family's couples.

I had mixed feelings about my stay at the Delta Hotels by Marriott Marrakech Eden Andalou. While there are some positives, overall it ended up being more of a one-time experience for us. The room we stayed in—an upgrade, which we appreciated—was spacious and comfortable enough. However, be aware that extra occupants come with significant additional fees. We were a family of five (two adults and three kids over 10), and the added charges nearly doubled our bill. Definitely something to factor in when booking. The waterpark was a major letdown and honestly a bit concerning. The rides felt sketchy and not as well-maintained as you’d expect. I ended up with some scrapes, and my kids had a few minor bumps as well. Nothing serious, but enough to make us uneasy. The “lazy river” is more like a cold, lake-like pool—definitely not the relaxing float we were expecting. Transportation and communication were also frustrating. The airport shuttle must be booked at least 24 hours in advance, otherwise you’ll be charged about $20 USD. I tried calling the front desk ahead of our arrival to confirm everything and ended up on hold for nearly an hour, only to find out it was too late to arrange the free shuttle anyway. When we arrived around 8:30 am after an overnight flight, we were told they’d try to get our room ready early. While we appreciated the effort, “a few more minutes” turned into over two hours of waiting and repeated check-ins with the front desk—tough when traveling with jetlagged kids. The buffet had a wide variety of options, but the dessert setup was odd and inefficient. Guests had to be served over a medium-height glass barrier, yet people were still reaching over it, making the whole process feel disorganized and not particularly hygienic during busy times. Other small things added up: the pillows were flat and lumpy, the main pools were crowded (we visited at the tail end of high season), and the towel station was located all the way at the far end of the lowest pool. Drinks were served in plastic cups that looked heavily worn and quite old. Overall, while there were a few bright spots, the number of inconveniences and extra costs made this a one-and-done stay for us. Buyer/renter beware.

Our stay was an overall mixed experience. The hotel itself is not bad, but it is quite old and would really benefit from a renovation and modernization. The outdoor areas are beautiful and well maintained, creating a lovely atmosphere to relax in. The aqua park was also a great feature, especially for children, and the kids really enjoyed spending time there. Unfortunately, the food was one of the biggest downsides of our stay. There was only one restaurant with limited variety, which became disappointing after a short time. After returning home, I also experienced a stomach virus for a week. I cannot say for certain whether it was related to the hotel food or something eaten elsewhere in Marrakesh, but it did affect the overall experience. In summary, there are some positives, especially for families with children, but the hotel would improve greatly with better dining options and refurbishment.