Eden Andalou Hotel Aquapark & Spa

Excellent stay. Entertainment team definitely topped it off, always so energetic and constantly organising events throughout the day.

Good location not far from the airport. Easy transfer. Lovely staff making an enjoyable experience. Especially “Laila” -very friendly and welcoming. Very nice waiter in the all inclusive buffet also. Room is large, clean. A little run down but still clean and effective. Worth the money you pay for the holiday. Evening entertainment wasn’t the best but they definitely work hard to try and put on a show for the guests. Calm atmosphere.

Lovely hotel with friendly staff. Entertainer Laila was nice, fun and helpful.

Unfortunately, I would not recommend this hotel. From the moment we arrived, we found the reception staff to be unhelpful, dismissive, and unwilling to assist with even basic requests. Customer service at the front desk was consistently disappointing throughout our stay. One of the biggest issues was the housekeeping. The room was not cleaned to an acceptable standard, and on several occasions we had to actively seek out housekeeping staff to request fresh towels and ask for the room to be cleaned properly. This should not be something guests need to chase during their holiday. We also experienced repeated issues with our spare room key, which was taken by housekeeping on multiple occasions, requiring us to continually ask for it to be returned. To make matters worse, we discovered that some items were missing from our room during our stay. When we raised this concern with staff, they were unwilling to investigate properly or provide any meaningful assistance. Their response in its entirety was ‘security have access to key logs, not us’. We found their lack of concern extremely disappointing. Prior to our departure, we requested a late checkout as we had a night flight. Rather than providing a clear answer, reception repeatedly told us to come back and ask again on the day of departure, claiming this was standard procedure. We found this frustrating and poorly managed, especially as we were simply trying to plan our final day. The only positives were the free shuttle service to and from the Medina, which was convenient, and the exceptional service provided by the main restaurant staff. They were lovely, attentive, and by far the highlight of our stay. Overall, due to the poor customer service and housekeeping issues, I would not stay here again.

Food was good. Good selection maybe could have some more European dishes. Staff are incredibly helpful and friendly. Bedrooms always had to ask for more towels never the right amount left. Top pool lovely but a bit deep for kids at 5ft. Lower pool in aqua park was better at 1.2 metres however music way too loud could not hear your kids and not as clean as glasses rarely picked up. Free shuttle bus into town several times a day. Would come back again but music at bottom pool definitely an issue for me.