Eden Andalou Hotel Aquapark & Spa

We have had the most amazing holiday! The staff here are amazing, so lovely. Pedro, Amin from the entertainment team are so talented. Especially Pedro's card tricks are incredible. The bar staff are also very attentive. We have loved every minute of the hotel and holiday.

Absolutely wonderful stay, could not fault the staff Pedro, Amin all a really good laugh, magic tricks were 1st rate would strongly recommend to anyone ideal for family's couples.

I had mixed feelings about my stay at the Delta Hotels by Marriott Marrakech Eden Andalou. While there are some positives, overall it ended up being more of a one-time experience for us. The room we stayed in—an upgrade, which we appreciated—was spacious and comfortable enough. However, be aware that extra occupants come with significant additional fees. We were a family of five (two adults and three kids over 10), and the added charges nearly doubled our bill. Definitely something to factor in when booking. The waterpark was a major letdown and honestly a bit concerning. The rides felt sketchy and not as well-maintained as you’d expect. I ended up with some scrapes, and my kids had a few minor bumps as well. Nothing serious, but enough to make us uneasy. The “lazy river” is more like a cold, lake-like pool—definitely not the relaxing float we were expecting. Transportation and communication were also frustrating. The airport shuttle must be booked at least 24 hours in advance, otherwise you’ll be charged about $20 USD. I tried calling the front desk ahead of our arrival to confirm everything and ended up on hold for nearly an hour, only to find out it was too late to arrange the free shuttle anyway. When we arrived around 8:30 am after an overnight flight, we were told they’d try to get our room ready early. While we appreciated the effort, “a few more minutes” turned into over two hours of waiting and repeated check-ins with the front desk—tough when traveling with jetlagged kids. The buffet had a wide variety of options, but the dessert setup was odd and inefficient. Guests had to be served over a medium-height glass barrier, yet people were still reaching over it, making the whole process feel disorganized and not particularly hygienic during busy times. Other small things added up: the pillows were flat and lumpy, the main pools were crowded (we visited at the tail end of high season), and the towel station was located all the way at the far end of the lowest pool. Drinks were served in plastic cups that looked heavily worn and quite old. Overall, while there were a few bright spots, the number of inconveniences and extra costs made this a one-and-done stay for us. Buyer/renter beware.

Our stay was an overall mixed experience. The hotel itself is not bad, but it is quite old and would really benefit from a renovation and modernization. The outdoor areas are beautiful and well maintained, creating a lovely atmosphere to relax in. The aqua park was also a great feature, especially for children, and the kids really enjoyed spending time there. Unfortunately, the food was one of the biggest downsides of our stay. There was only one restaurant with limited variety, which became disappointing after a short time. After returning home, I also experienced a stomach virus for a week. I cannot say for certain whether it was related to the hotel food or something eaten elsewhere in Marrakesh, but it did affect the overall experience. In summary, there are some positives, especially for families with children, but the hotel would improve greatly with better dining options and refurbishment.

Perfect Location which was not too far from the Marrakesh centra. We have a free shuttle bus to take us to the central but need to book in advance with reception Atmosphere was very pleasant with welcoming arabican decors and the complimentary morrocan tea Makes me feels special like a Royal But going up to our rooms, from the lift, we entered a dark corridor, a bit eerie with grey decor and a huge fire door that made me feel entering the prison I work. It love the room which was very clean. We had a bath and another shower cubicle but all the complimentary stuffs like cotton buds/pads/shower caps,etc are gone.so make sure you cary these. Staff were welcoming but we had a slight disagreement as when we checked in, myfriend who requested our room to be decorated for my birthday, was told to pay 300MAD but when she went to pay on the day, it was changed to 500MAD. We had this as complimentary previously in a different hotel. Anyway, they decorated the room nicely but the theme appeared St Valentines than a woman birthday. I booked the spay for a treat for my birthday but was disappointed for what offered as compared to what advertised on their brochure. I paid for the jacuzzi but after five minutes in,I was whisked away for my ham man after which we were told to get in the Sauna but again within two minutes we were asked to go for our massage which felt like someone caressing you than massaging you. Then went for my hair blow dry and mani/pedis and was told mani/pedi does not include nail varnish,it was just cuticle care before slapping some vaseline on my hand and feet. I was disappointed but this, the staff who booked me in was very sarcastic and did not inform the other ladies of what we booked for. They appeared confused and rushed us. Very disappointed and I don’t recommend any spa in any hotel, better shop around and pay a taxi and go there. Food, fairly good variety but less fruit at breakfast. We had an all inclusive and the lunch was nice but the barbecue only had beef option,for chicken and vegetarian we had to get from the restaurant buffet. Meagre choice of food for vegetarian and vegan. The fish tagine at the speciality restaurant was amazing and the staff was nice to put a candle on my dessert to celebrate my birthday! For this time of the year the swimming pool was very cold. They advertised a heated out door pool which was freezing cold. Entertainment was great day and night with theme night. Good value for money apart from the Spa