Eden Andalou Hotel Aquapark & Spa

Not too bad For food not good at all,

Just returned from a one week visit. On 1st impressions the hotel is huge . We booked 2 rooms for a family of 5 although the rooms are huge and could have slept 5 in one room. The heated pool is the warmest swimming pool that I have ever been in and the water park has a small heated pool also on one of the most popular slide attractions. In the waterpark area there is 2 padel courts that you can rent and a small 3G football pitch which kept our 2 boys busy each day. If football is your thing , then if you ask the bar manager ( lovely bloke , I forgot his name ) in the outside bar at the hotel is a very large screen , he will put on the premier league games for you , we watched 2 Liverpool games while we were there. Food is great and all freshly made , the pizzas are the best I’ve had outside Italy. Special mention to a few of the workers , Moshine in the restaurant , Ali in the bar, Amine in the animation team were all a credit to the hotel although every worker was great and all seemed to enjoy their roles in the hotel. We will definitely return again

Booked for a last minute get away to celebrate our 20 year anniversary! From the very start we made to feel very welcome! Nothing was too much trouble for all the staff. They had activities throughout the day for adults and children. The food was amazing! The bar staff were very friendly, they suggested drinks to your liking and made adjustments. I would 100% come back and recommend.

We stayed at Eden Andalou in Marrakech for 4 nights as a group of five, across three different rooms. Overall, the hotel and grounds are very clean and well maintained, but there were several disappointing aspects that future guests should be aware of. The hotel grounds are beautiful and kept spotless. The rooms are spacious and clean, however they are quite outdated. One inconvenient detail is that there are no power sockets next to the beds, so if you want to charge your phone overnight, you have to leave it across the room near the TV. The food was tasty, but the selection is very, very limited. There are no snacks available between breakfast, lunch, and dinner, which is unusual for an all-inclusive resort. Even the ice cream freezer was empty, and ice cream had to be paid for. The overall choice of food felt repetitive and restricted. The biggest disappointment was the alcohol selection. Only very cheap local alcoholic drinks are included in the all-inclusive package. There are no basic international brands such as Bacardi, Smirnoff, or Red Label included — which are normally standard even in lower-range all-inclusive hotels. If you want anything else, prices are extremely high. You are only allowed to book the Moroccan restaurant once during your stay, and you must pay for all drinks there (except water), even if you are all-inclusive. The food there was very nice and the staff were friendly, but charging extra for drinks did not feel right. There is no lobby bar (we were told it is under refurbishment). The Jazz Bar and VIP Lounge are combined into one area. Most staff members were friendly and doing their best to make guests happy. However, Reception and Management were noticeably less welcoming. During our stay, one of our friends had a birthday. We brought flowers and a cake to surprise her in the lobby. Staff approached us and informed us that we would need to pay 300 MAD for any type of celebration in the lobby, stating that the lobby is only for waiting and not for social sitting. This felt unnecessary and unwelcoming. On our last day, we checked out at 12:00 but our airport transfer was at 15:00. After checkout, they cut off our all-inclusive bracelets and informed us we were no longer allowed to have any food or drinks while waiting. This felt quite harsh. Another uncomfortable point was that the animation team was going around asking — almost pressuring — guests to leave good reviews for the hotel. To summarise: The hotel itself is very clean, the grounds are beautiful, and most staff are hardworking and friendly. However, the limited food options, very poor all-inclusive alcohol selection, lack of snacks, and certain management policies significantly affected our overall experience. We would rate it as average rather than true all-inclusive standard.

So much fun at Eden Andalou! The kids really enjoyed the waterpark (lets be honest so did I) and they parents loved the rest and relaxation!