Eden Andalou Hotel Aquapark & Spa

The whole hotel is poorly managed from top to bottom. Many managers , deputy & assistant managers are just figure heads with their mobile phones running around absolutely unaware of what is happening at the hotel & don’t wish to be bothered about it. We made the reservation through Marriott Bonvoy website assuming it was A Marriott Property but to find it was “WHITE LABEL “ Marriott property - being prepared to join the Marriott Franchise one day in the future. We wish we were made aware of it that was the case. The hotel rooms are dangerous to occupy - shower room can’t be shut ( water gushing out of the shower), toilet door can’t be shut , toilet rolls on the floor, hotel is built for tropical weather & during Winter most areas are COLD, it was advertised as with Gym & Spa facilities & to add INSULT to INJURY it was a Builders Yard with puddles of water, cement , concrete & Electric wires hanging all over the place. We were told it will be ready in two days & on the 3rd day we were promised it be opened at 10.0am. My wife booked for a massage & Facial. It was an even more bigger disaster. She returned with headache as the builders were in & out of the therapy rooms & staff profusely apologising for the chaos. Tread Mills weren’t connected & gym floor was wet & dusty as builders were still working in the toilet & washrooms . When I entered the gym manager Abdul told me the tread mill will be connected in 20 min. & when I left 45 min. Later it remained disconnected. To sum it up Never Take Marriott on its word at some of their locations around the world- they seemed to collect their Management Fees without any oversight, supervision or standards being installed. There is no complaining procedure or expatriate manager to talk to about such issues . It is all tomorrow , day after & so on. The managing staff can’t be employed as cleaners at my home because they don’t know what is Right or Left. Marriott is wholly & severally responsible for misleading guests that it is a Marriott property to attract custom but without Marriott standards being installed!!! VERY DISAPPOINTED TITANIUM MEMBER but now actively looking for Hilton Honours as an alternative to Marriott Bonvoy. Sad within two/ three yrs. Marriott over expansion has ended up in Disaster to all the supporting guests.

We stayed here in December 2025 for 4 nights . This was our first trip to Morocco. We travelled with our teenage son . And WE LOVED it . The highlight of the stay was how caring and kind the staff were to us . From Bushra , nice caring lady at guest relations with beutiful smile , to Mohen and Ismail in restaurant who looked afyer us every day , to Youssef in the restaurant and Abdul-Razzaq in lobby who provided us with endless kindless and smiles and of course, tasty moroccan tea with mint. The reception staff helped us with different requests and needs at the room . The hotel is 20-30 minutes away from old town , Medina , souq , but there are regular free shuttle transfers available that can take you to and bring you back from the old rown. You just need reservation for that . Even if you dont have reservation there were usually spaces available . Xmas time was a bit too cold to use the non heated outdoor swimming pool and aqua park ,but there was heated swimming pool available for kids and parents to use . All and all , we loved everything specially lovely , kind moroccan people and specially staff at this hotel . Highly recommend ,

Everything was perfect, facilities, staff, food, environment and etc. A very special Christmas!! A gem in Marrakesh!

Amazing hotel entertainment for kids was really great and personal. All very friendly however Chaimae and Amine were particularly incredible Chaimae went that extra mile to always be there to help out and our kids loved them. The Christmas entertainment was incredible made the atmosphere very special, only slight disappointment being the gym. It was not available for half the holiday and the outpool pool was not being properly heated the first week.

We had a wonderful stay at this hotel. The rooms were clean, comfortable, and well maintained, and the overall atmosphere was very welcoming. What really stood out was the staff — everyone was friendly, attentive, and genuinely happy to help. A big thank you to Chaimae and Amine From check-in to check-out, we felt well looked after. Thank you for a lovely stay, we would happily return and recommend this hotel to others.