Eden Andalou Hotel Aquapark & Spa

Hotel is beautiful, staff is wonderful and a great place if bringing children on a vacation. Plenty for kids to do. A big concern of ours when traveling is a well equipped gym. This hotel did not disappoint!!! We were so pleased with the free weights and machines! Thank you, and a shout out to the trainer on staff!! I don't recall his name, but he is fantastic!! If not traveling with kids, like us, just know you'll have lots of kids running around, but that never bothers us😊 Thank you to all the staff for a great stay!!

Travelled as a family of 4 (both kids 12+). This is not a 5* hotel in any way shape or form & is not of Marriot standards. So please do not book thinking that's what you are going to get. Stayed in a family room which was spacious and comfortable. Great closet space for a 2 week stay. Cleaning was hit and miss, generally ok, however around our sink was not cleaned (and I made sure the area was clear) same marks from our electric toothbrushes were there for our entire stay. Tea station was never topped up so just used to get tea bags and milk from breakfast service to stock it up ourselves in the end! Our corridor was pitch black during the day, no lights (rooms 320-316) and no natural light so searching for your key card you need your phone torch, learnt to have it at hand before heading to the room. At night there are motion sensor lights...why can't these be on during the day? Our balcony door was hit and miss on opening. Even staff members struggled to open it. I have seem some new ones piled up in the gardens so they must be starting to replace some. Food was good, albeit a little samey for 2 week stay. Food was fresh and cooked well. Great for fussy kids though, super pasta and pizza bar. The fresh pizza is amazing. Really enjoyed the grill that's outside, kids were always excited to see what was being bbq'd. The self serve coffee machines in the restaurant are gross, coffee awful. Afternoon tea time 4-5pm is great especially for the kids. We didn't use The Fez restaurant as the menu was poor. The Fez as a coffee bar was brilliant during the day...the coffee there was fab! And the space is beautiful to duck in during the odd rainshower we had, it would be a brilliant bar in the evening, there's loads of seating & great warm atmosphere. Sunbeds go quickly so do reserve yours! The sunbeds here are newer compared to the Aqua Park and the big parasols are great. The service is generally atrocious. Chronic understaffing whilst the hotel was at capacity (confirmed by reception). Breakfast service is the worst. The restaurant manager ??( tall guy, suit, shirt & tie) stands there doing absolutely nothing whist looking at his phone, showing other staff his screen, laughing & joking whilst guests can't find spoons/table mats/need drinks. This is every single day we've been here. Absolute chaos. The poor waiting staff can't keep up with cleaning/clearing/relaying tables so often you have to do it yourself and hunt down cutlery and napkins. When you ask a member of staff they promise to bring it but are then accosted by other guests wanting the same so you're often forgotten about. They work so hard but with so few of them and no one given clear roles they are running round like headless chickens. I do feel sorry for them! Tables were mostly set up for 2 people when most at the hotel are families of 4+ so you're forever pulling tables together. No bowls by the yoghurt so you have to hunt some down from elsewhere. Butter isn't by the bread or toast but over the other side of the restaurant. Little things that make zero sense and the experience poor. Lunch and dinner service are marginally better...a few more staff working. Evenings are a bit boring...main entertainment happens in a basement room that smells terrible of musty water and away from the terrace where everyone mills around. Such a missed opportunity not having the evening entertainment upstairs. The Aqua Park is rundown and needs a serious injection of cash. Plastic sunbeds cracked and broken, same for thatched parasols. It could be amazing but clearly lacks investment. The shuttle bus to the Medina is great but tiny so spaces get booked up so quickly. You book 24hrs ahead so need to be at the excursion office at 9am the day before you want to go to the Medina to book spots. The timetable is poor...a 3 hr break between 12 -3 and then the bus stops at 8pm. Rubbish if you want to see the city at night (a must see!) Other hotels we have stayed at have bigger buses and a consistent timetable till 11pm. Alternative...just book an Uber. Half the price of a taxi booked via hotel. This could be a great hotel but sadly at the moment it is falling miles short of it's 5* status and the Marriot name it carries.

Our first time in Marrakesh. A party of 10 with 5 children 8 and under and a teenager plus 4 adults. I cannot recommend the hotel enough.

What a great holiday. We lucked out with the weather, but honestly for the cost of what we paid this was well worth every penny. Football on all day which was a winner for everyone it seems. 1 heated pool only, probably be great if the pool at the water park was heated. Foam partys were great fun and water polo and aerobics. Saad from entertainment team was Super fun Toafiq in breakfast and lunch treated us like royalty, as did Mohammed with the dimple. They went above and beyond and made our stay special everyday. Would definitely recommend the hotel and the service was very good. Constant cleaning everywhere you went gave us a good feeling of the effort the hotel made.

We spent 8 nights at the hotel and thought the rooms were clean and a good size (room 342). However some details werent great such as the shower door not being able to close, the shower head could do with replacing, no plug sockets near the bed, bed was very firm etc The pools and slides were good. The aqua park is a little run down but overall a nice to have. The main pool in the hotel is a bit on the cold side for my liking (unheated) but the smaller pool is like getting in to a warm bath! The usual issue of beds getting reserved with towels early is here too. The breakfast is average, the lunch is great and dinner is average. All quite repetitive. The worst thing about the food is not being able to help yourself - ive never seen this at an all inclusive before, you have to hold your plate and ask for what you want and more often than not leads to an awkward look when the portion is small and then follows the exchange “a bit more meat please, a bit more veg please.. can you add some of the sauce too?” Very frustrating and unnecessary. The other bad point is table service only for drinks including water - if you miss the first wave of sitting, then replenishing of cutlery and glasses is very slow and getting a drink before you finish dinner is very difficult - we ended up taking our own bottle of water to every lunch and dinner. Another unnecessary issue could be avoided if a stack of cups/glasses with a few water coolers would solve. And what all inclusive family hotel in a baing hot country doesnt have ice cream? You can buy one separately for £5 a go of course which feels like a but of robbery. Overall we had a nice time, but few too many frustrating points means we wouldnt retun