Kenzi Menara Palace

Good morning I just wanted to leave a little comment about my stay. It was very comfortable, and the reception team was incredibly welcoming and friendly. All the hotel staff were kind and helpful. Thank you all for making my stay so pleasant

A big thank you to Taoufik and Firdaws at reception for their warm welcome and excellent hospitality, and to the entire housekeeping team for their kindness and great work. Everyone made my stay special. I truly appreciated everything and would definitely come back

Location good pools amazing had to ask for a room change due to issues with housekeeping but this was handled well and new room was spacious and comfortable. Main issue was quality of food definitely 3 star certainly not 5/4. Buffet meals consisted hot and cold selections but our biggest concern was lack of variety and understanding of gluten free options despite advising the hotel of our allergy. Nothing was individually labelled just generic signs saying to ask staff - when staff were asked we were just advised the majority of food apart from salads had gluten. Very little help apart from rolls provided at breakfast which were obviously frozen and defrosted because 2 always arrived warm ( you always get buns in packs of two). Desserts were a no go - very pretty individual offerings on tiny trays - all bought in - you got exactly the same in cafes in the Medina - nothing made in the hotel - they coukd not even offer ice cream - we were told they had none surely a 5 star hotel would have room in the freezer, next to the rolls, for an emergency offering for an allergy sufferer. Very disappointing - a lot more thought and training needs to go on in this hotel food wise

Good morning, we have just returned from our 18th holiday at the Kenzi Menara Palace, and found it as beautiful and welcoming as ever. Many many Thanks we give to The Hotel Directrice, Mme Jamili, the Wonderful Concierge Cherif, (one of only FIVE World-Class Gold Crown Concierges), and all the staff at the Hotel who made our holiday PERFECT. If we may, we would like to mention a couple of things of note, firstly, Pitchon, the Entertainment and Water Aerobics man, does his job extremely well, and gives anyone who takes part, a wonderful experience, never to be forgotten. Bravo.!, Second, Khalid, the Pools and Spa technician, and Hotel certificated Lifeguard, keeps everything spotlessly and hygenically clean, and just this year, he has actually saved 3 children from drowning. A total Credit to him and the Hotel.! The Wonderful Head Chef Monsieur Hitcham, the Serving staff, and the Housekeeping staff will all make your holiday memorable. Mention must also be made to the lovely lady and her team of gardeners who keep the landscaped gardens beautifully tended. Thank You to everyone. See you soon, Colin & Sue

Hotel was very nice and staffvery hopitable it was very French orientated Food was generraly good but was mever hot. Food from pool bar was excellent. Other issue was that the cleaners left patio doors open after they had cleaned when we were out, leaving the room accessible from the gardens. We already has someone trying to access the room from the pation doors and it was reported to reception. We heard nothing back from them. On departure there was no spare rooms to shower and we were asked to use the spa. The receptionist was very abrupt and would not let us check that me and my husband had the correct suitases.There was no towels provided and shower was either very hot or very cold.