Kenzi Menara Palace

My family and I have been staying at this hotel and experienced lovely food friendly staff and lovely surroundings. In particular Mohamed Bellouch one of the waiters in the main international restaurant who has been extremely kind, attentive, friendly and a superb asset to the restaurant for its evening service. Also all of the cleaning staff work so hard to keep the hotel in pristine order and extremely clean and tidy in poticular the chamber maids do their very best to service the rooms in the best possible way. The pool bar staff are also friendly and cater to everyone's needs and finally the pool and animation team have gone out of their way to make our holiday enjoyable especially Salah!

The positives are a great size pool, plenty of choice for food. The rooms are spacious but I would suggest a pool room view, as the garden rooms are on the road. The hotel is situated just 10 minutes drive from the center of Marrakech, a taxi should cost about 50 dirham each way, the hotel do offer a shuttle bus but the times are limited so we never tried it. There is a problem with the sun loungers, there are not sufficient of them for the guests, and every morning its a battle of the sunbeds, with many guests reserving 7 or 8 beds with their towels and no one using them until 3pm, which is a real shame, and there are notices about not reserving sunbeds. This is a major issue and we went for lunch and someone had taken one of ours even with a bag and sun cream on it. So the battle begins, you take someone elses as the pool staff cannot help, then someone else is upset......etc.....NOT what you want on holiday. This is a daily occurrence. This is the reason I would not go back to this hotel. The all inclusive is OK, the bars have a fantastic selection of drinks displayed, but Bombay Gin, Baileys and many others, are not included in the all inclusive. Nor is the Moroccan Restaurant included in the all inclusive, so beware. Its not a 5 star, I would say 3 star. The reception staff and concierge were good. The on site gift shop is good and not overpriced.

My partner and I had a great time at the Kenzi Menara Palace in August. Can't fault the cleaning staff, the hotel was always spotless! The reception staff were friendly as well as the brilliant concierge who helped us book trips out. The pool and pool bar were great, as we went in the height of summer the sun beds went very quickly and you had the usual towels down with no one on them! We were all inclusive and the food was good, we also dined in the Italian restaurant which was fantastic - would definitely recommend. The room was fab, very big and always clean. Only issue we had was that we had no towels for a couple of the days and had to ask several times for replacements. Overall a great holiday and would definitely recommend the Kenzi Menara Palace if you are travelling to Marrakech.

positives: + the facilities. just to mention a few: free wifi, indoor and outdoor pool, free shuttle service to and from jema el fnaa (check timetable), currency exchange, the spacious size of the rooms and en suite bathrooms, the buffet breakfast with a wide variety of food on the menu (something for everyone) + room service. specifically the maids that clean the rooms. Some days we left our rooms in such a mess and when we returned back to the hotel our rooms were serviced to the highest standards, the toiletries were replenished, fresh towels and bedding, our clothes folded and in a neat pile. + the hotel staff. they speak a number of languages and are very friendly, enthusiastic and eager to help. Negatives: - even though there is a sign at the pool which clearly reads you are not allowed to reserve the sun loungers, majority of people will ignore this and place a towel and other valueless items such as sun glasses, a t-shirt, a book, empty handbag on the sun loungers early in the morning and return to them hours later. i observed that there would be 15 people in the pool and all the sun loungers will all be taken. The hotel staff do nothing to enforce the "do not reserve" policy. It is worth mentioning that a couple staying at the hotel said to me they saw some staff taking generous tips. but this may or may not be true. - no towels. almost everyday around late afternoon when i would head down to the pool and ask for a towel, i would get the same response " we have ran out of towels, please come back in 15 mins". 1hr later still no towels. in this case It's best just to take the one from your room. - smoking indoors. i'm from the UK where smoking indoors in any public building is illegal. the law is very different in Morocco where smoking indoors is permitted even at Kenzi Menara Palace, a family friendly hotel. most hotels ive stayed at around the world smoking is not permitted and doing so will set off the fire alarms. which makes me question the fire alarms at Kenzi Menara Palce? - i requested an early check in for 10am which was approved. but when i got to the hotel i was made to wait untill 1pm because the rooms were not available. there was also no complimentary drink upon arrival. - booking excursions with the hotel is often more expensive, you can get better deals from other tour operators near the main square. overall its a great hotel. the facilities are perfect. the hotel staff friendly and helpful. the price reasonable and affordable. the location just right.

Lovely hotel but don't come for the all inclusive drinks as there are a lot of exceptions. I don't ask for much in life but a pina colada before dinner and a baileys after dinner are something I always enjoy on holiday. Not here. They're not included and cost a fortune to have. Not impressed for a 5 star hotel. Equally unimpressed with the response from reception and a manager. So beware that your favourite tipple may be denied if you come here. Been to Marrakech twice before and not had an issue as well as lots of other places in the world. Very disappointed and it's only my 2nd night.