Kenzi Menara Palace

A positive of this hotel is it has nice gardens and pool area, the bar in reception had amazing staff , however that isn’t enough to compensate for all the other problems we came across. The keys to our room stopped working daily. We were told the phones could affect them so to make sure that didn’t happen we kept phones and key cards in separate bags but it still happened so constantly in reception at least once a day getting them reset. After talking to other people round the pool they were having the same problem. This should not be advertised as a 5 star hotel we have stayed in many and this was the worst ever more like a 3 star plus. Pool was ice cold and certainly not heated like advertised. The rooms need updating and were not cleaned properly it felt dirty. We even spilt powder on the mat and when we got back that was still on the carpet untouched which made us wonder what else had been missed. A number of times the pool toilets didn’t have soap in the dispenser and were out of toilet paper. The buffet restaurant was small and very repetitive it was hard to find food to eat, plenty of salad every meal but not much else also the hot food was cold most of the time and at the best lukewarm warm. The fact they have 2 restaurants you have to pay for them even all inclusive normally you get one visit to a payable restaurant when its 5 star even the pool bar you had to pay extra to eat there so it definitely wasn’t all inclusive even though we had paid for it. Birds were flying round the dining room eating off plates it certainly wasn’t very hygienic. The entertainment was poor there was one singer a night that sang for about half an hour then the kids disco started and that was all for entertainment. They had a piano the other end of the room but that clashed with the dance music. One night the football was on and instead of it being put on the tv in the other room it was put on where the singer was and she was trying to sing with the football on and gave up after a couple of songs it was appalling. The service in the pool bar and the restaurants was terrible a couple of times at lunch we never got served a drink even though we had asked. At the pool bar the staff were slow and not very polite., it was very clear the French people there got a far better service than anyone from the uk and a number of people were complaining about this. The only way to get better service was to keep tipping the waiters which we have never come across before and not acceptable as you pay for 5 star service.A couple asked to move hotels and a number of other guests wanted to leave A A couple asked to jibe Don’t serve us drinks v slow at pool bar had to pay for food and restaurants singer Pay for better service Man at bar served French person before me Poor entertainment Music off early football on Birds flying round dining room

Beautiful hotel, incredible pool area and lovely staff. However, this was overshadowed by our room being opposite a nightclub. This played extremely loud, unbearable music until 2am every night which meant it was very difficult to sleep, if at all! A real shame - everything else was brilliant but tainted by a severe lack of sleep. Unfortunately due to this, we would not return.

I stayed at this hotel for a week with my partner for a mix of a relaxing pool holiday and some tourist activities. Let’s start with the positives: the hotel is on lovely grounds, it was very clean, there were plenty of loungers and day beds around the pool and there was a good atmosphere whether you were there with your partner, family or friends. It was only 10 minutes to the city centre. I did have a couple of issues with the hotel. One was that it was 30 plus degrees most days and still warm at night but the air con didn’t go any lower than 20 degrees - we raised this with the hotel and were told they couldn’t change it because it doesn’t go any lower at this time of year. My partner explained that I am 5 months pregnant so need to sleep in a cool room and they then said they’d send an engineer, but that never happened. There was also a smell of bad drainage in the room which we did report but all they did was come and spray air freshener. One night we ordered room service and the left overs were sat outside the room for over 24 hours. There was no iron in the room which I thought strange for a “5 star” hotel. One thing that bothered us the most was an interaction we had with the concierge- we wanted to do a hot air balloon ride which included pick up from the hotel, breakfast, an hours ride and then drop off again, he confirmed this was 2000 dhr (roughly £85 each) we handed over the money then my partner asked him to confirm it was safe for pregnancy. He said he thought it was but called to check and was then advised that they couldn’t take us due to the liability involved. He didn’t immediately give us the cash back, he tried to sell us other trips. My partner came to check with me and then we went back to run through details with him. We were interested in a trip to the Atlas Mountains which included a private car there and back but you had to pay for lunch and a guide separately if you wanted to walk to the waterfall. I asked him how much this was and he said same price as the balloon ride. I said I wasn’t paying that as it wasn’t worth that give it was just a car there and back and didn’t include lunch or a guide. He then slammed the money down on the desk but only gave us half of it (1000 dhr) my partner asked where the rest was and he made excuses and then reluctantly handed over the rest. If you do stay here, bear in mind it may not meet your expectations as a “5 star”hotel. If you do any trips and are booking through the hotel, be sure you check the price online as well so you know you’re not being ripped off.

Overall it was my first tour to this country love the country as well but one of my bestie from morroco suggest me this place truly awesome 😎

I had such a beautiful experience at the hotel, and a big part of that was thanks to Abdeladim. He’s an incredible coach—very kind, patient, and genuinely caring. He made me feel comfortable from the start and always went the extra mile to help. You can really tell he loves what he does. I truly appreciate his support and positive energy—it made my stay even more special.