Kenzi Menara Palace

We took a group of 25 people here in September. Upon check-in, we found the hotel not prepared to manage our group in a way that was in any way quick. I know that they had managed other groups arriving after us and it seemed that they just have zero processes for handling groups. The dining room was similar, managing groups at meal time was confusing and it seemed that there were some that knew what was going on and others that had no idea. The all-inclusive versus part-board guests were also very confused by some of the ways they were managed. For instance, glass bottles of water for a charge (fairly hefty) versus plastic bottles for the inclusive guests (why everyone wouldn't get plastic I'm not sure). Next door to the property there is also a night club....which significantly impacts many rooms on that side of the hotel. The club doesn't shut down until 1:30am and it runs all week long. The hotel doesn't have adequate staff at the front desk who understand how to service clients who are facing issues with noise. Some of our guests had to move rooms for several different reasons and the process in which they were moved was not efficient, nor communicated well. In the dining room, even the non-group dinners were a challenge. I feel that this property needs to either be only breakfast included or all-inclusive. Having the three tiers lends for some clunky parts of service. Overall, the service segment is where this property struggled. The rooms were large. We had a client who needed an accessible room, which was somehow on the 2nd floor in a building with no elevator. :/ Food was good and quite enjoyable. Coffee was delicious. I ate breakfast, lunch and dinner at the resort and they are all good. Check out was another disappointment. Once you check out at the front desk, they send someone to check your room to see - manually- what drinks you had from the mini bar so they can charge you. With a whole property checking out around the same time, this led to serious delays in being able to check out. When you are with a tour group, this is very frustrating. They didn't allow for cards to be kept on file for the rooms with group bookings to ensure a seamless departure. There is a lot of room for improvement at this property to make it a true 5-star. The grounds are great, but service is where they can improve.

Overall, a very nice, clean and well-maintained hotel. Our Deluxe Room was very spacious. However, I don’t think the all-inclusive package is worth it, as the drinks menu is not very extensive and many of the listed drinks were not even available. The food selection could also be more varied, as there were quite a few days when the focus was mainly on seafood. The desserts, however, were always top-notch. The spa wasn’t the greatest experience. We had some difficulty getting proper information about the treatments, so I ended up sticking with the private hammam, which was lovely. The staff could have been a little more attentive and welcoming. Quite a few times we felt almost invisible, as some staff members didn’t even greet guests when passing by in the hotel areas. There were definitely some exceptions, but unfortunately, this was our general experience during the stay.

This is my third visit to Morocco this year and the fifth different hotel in all my trips. Most of the trips have been for golf, bar one, which was a relaxing fly and flop holiday. The staff were all excellent, although we were not in the hotel most of the day due to playing golf but the service was good whenever I went to the bar for some more water. The common areas were immaculate continually cleaned and had the look and feel of a more expensive Hotel. The only negative was that I was given a room the furthest away from reception in a wing where the lifts were not working which made travelling to the room more onerous than it should’ve been. On the plus side, it meant I had a quiet room away from the hustle and bustle of the Hotel. There were no porters available as they had just helped people who had rooms on the ground floor which made struggling to the room more onerous than it should’ve been. I will also have made a lot of noise at 6am dragging the clubs and luggage down non-carpeted stairs when going home so the lack of lift affected many. The pool had some noise, but no more than any other Hotel. In the evening there was music in the bar when most of the people in there were trying to watch sport on TV which was not ideal. There was also some road noise as the Hotel was on a main road. The O-Spa was excellent, but it was difficult to get booked in on a short trip. I had a signature massage and hot stones massage, both of which were great but I could not get the second massage I wanted as they were fully booked. The Masseuse, Fatiha, was allocated to me and she was amazing, very friendly, and we got by speaking with her English and my limited French. Golf practice facilities have been available at some of the hotels which has been useful in between rounds of golf. I could not find any here but the gym was ok for a resort hotel. On a couple of days we came back after lunch had supposedly just closed but were allowed in a quick bite to eat. We tried to be quick and not abuse this as it was very welcome rather than waiting for the snacks to be put out round the pool. The only day we had them, they were covered in flies and looked unappetising. There is a shopping mall 10 minutes walk from the hotel which was handy as I had forgot to pack some of the items I needed for the evenings The location was excellent for the courses we wanted to play and the food and room sizes were better than expected. The bathroom was large with a separate bath and shower plus a side room with the toilet and bidet. I would recommend the hotel as it is a class above others in a similar price bracket but definitely not as family orientated as the other hotels I have stayed in which worked well for the group I was with. The room I was allocated had two balconies, one of which was always in the shade You didn’t have to think about cleanliness as it was a given. The bathroom was excellent, but a little tired and I’m sure it will be replaced at some point. All of us felt the hotel was a place we would be happy bringing wives/girlfriends on future trips to Marrakech.

Any negativity this place is getting is absolutely false. staying at the Sentido Kenzi Menara Palace felt like stepping into a literal dream where every detail was woven from pure magic. The architecture is breathtakingly regal, making you feel like royalty from the moment you step through the doors. Every single staff member treated me with such genuine, over-the-top warmth. The dining experience was an absolute masterpiece. My room was an opulent sanctuary of comfort, perfectly blending traditional elegance with every modern luxury imaginable. It wasn't just a hotel stay; it was a life-altering, five-star odyssey that I never wanted to end—truly the pinnacle of perfection. Paying just £429 for a bed and breakfast stay in such an expansive, opulent suite is nothing short of a steal. Given the sheer scale of the room and the world-class quality of the service, the value here is genuinely unparalleled; it feels like an absolute bargain for a five-star experience that usually commands a much higher price.

Incredible experience! I totally recommend this place.