Kenzi Menara Palace

We had a lovely stay as a family of four with two sons (14 and 12) in August. We had adjourning king rooms which were huge!!! The food at the restaurants and pool bar wasn’t great so we mainly ate out at local restaurants. However, breakfast was included with our stay and was thankfully pretty decent with lots of choice. The pool was amazing… huge and very clean, with loads of sunbeds, umbrellas and cabanas. Special mention to Khalid who cleaned the pool every morning and then moved to life guard duty. Khalid was extremely helpful, kind and approachable. He was the standout member of staff during our stay. Overall, I would recommend the Kenzi Menara Palace.

The hotel is great and the room is very spacious. However, the music around the pool is extremely loud and, to be honest, almost unbearable. If I had known this hotel had an Ibiza-style atmosphere, I would never have booked it. In all my travels around the world, I have never stayed at a hotel where music was played this loudly for seven hours non-stop. I chose this hotel to relax and unwind, but instead I feel annoyed and frustrated. It’s a shame because the hotel itself is really lovely. Great hotel, but unfortunately, I wouldn’t stay here again.

At arrival a bit of an issue with rooms. Booked three rooms reception said we only had one. Eventually it got sorted out after about two hours. Staff let us have lunch whilst this was being sorted which was good of them. Rooms good. Very big and spacious. Grounds very good and well kept. Pool very big and spacious. Everything was kept nice and tidy. Food- Good choices if you are meat eaters. For vegetarian or vegan very very minimal options. As our party of six were all vegetarian choices were very limited. None of the food was labelled as I have noted in hotels in other countries. Maybe requirements in Morocco are different but would help if it was labelled. For example people who are vegetarian or don’t eat eggs would have to ask the staff each time. We had all inclusive package but be aware mini fridge is not included. I didn’t even open the fridge during my stay so was very surprised to be told I used up one chocolate bar during check out. It’s very small things like this which takes the edge off a good stay. Staff - Generally good. Outside hotel is sparse so don’t expect to see too much. The area is mainly designated tourist destination. There is a shopping mall approximately twenty minutes walk but prices inside mall expensive. Food inside mall fairly cheap though.

The hotel is lovely, with a massive pool and plenty of sun loungers. The rooms are very spacious and exceptionally clean. Food is excellent and lots of choice. The reception staff couldn’t be more helpful. The staff in the main bar, Abdellah, Zakaria and Amine made the holiday for us. They went out of there way to make sure we had everything we needed and were very entertaining. We are going back for our third visit very soon and know we will get a lovely welcome.

The hotel is situated a short taxi ride ( there is a free shuttle mini bus to & from the hotel) to the centre of Marrakech and a shot walk to a carrefour supermarket with a few extra shops. The whole staff were allways happy, frendly & helpful and even the housekeeping staff always said hello / bonjour. At lunch times it could be difficult to attract a walters attention for drinks. All the staff spoke good English, & French. We wanted to book a trip to the socks and the concierge told us what trips was available and how much all the trips were but didn't pressurise us, then set up a guide for the socks, who was invaluable, for us. I think we would have got lost many times without him. Housekeeping came round every day & kept us spick & span. The pool is massive about 1.5m deep with the end nearest to the bar for toddlers and there was a separate pool about 1.1 m deep for youngsters. The animation staff were enthusiastic & played a good range of upbeat international music throughout the day by the pool, with waterpolo & aqua aerobics taking place ever day. There was plenty of room left for swimming etc while these were going on. The hotel has a policy of not reserving sunbeds, that the staff did not seem to enforce, but this was not a problem as there was plenty of sunbeds. Try the cabanas behind the sunbeds if you can. The staff would move parasols & sun beds not in use, if asked if you couldn't manage them. There was a good selection of hot & cold tasty food available at every meal. The hot food was labeled in English & French. The food is a selection of manly European and Moroccan food. We paid the extra 150 dirhams to eat at the morrocan resterant and it was well worth it. Adul the water in the moroccan resterant is VERY happy.. lovley Guy. We used the spa facilities, we had a traditional hammem and & a massage.. it was a bit pricy but so worth it. They provide paper underware but are optional for woman. My husband wore swimming trunks. We were given robes to move about in. Last mention to the 2 young guys in the bar. Most nights we had pre dinner cocktails. The first night I asked if I could have a mojoto with pineapple juice & they said off course, & would remember our drinks and bring them to our table ever night. They were funny and for me the icing on the cake. Loved them. Would we go back? You bet we would, next time at a slightly cooler time of year. We went in August.