Kenzi Menara Palace

My stay at kenzi menara palace is so good, the room is so nice and clean. the staff are very nice specially Asmae from the entertainment team she is nice and friendly she has good energy. I recommend .

The hotel is nice overall, apart from a few minor issues. The biggest flaw is the mould in the shower, which is quite unpleasant. The toilet didn’t flush properly, and the shower was also partly broken. The floors were dirty (my white socks not white after this visit…). We requested a toddler bed in advance, but still had to ask for it again after arrival. They didn’t have a smaller pillow for a child, so not quite child friendly. Unfortunately, the service does not live up to the hotel’s star rating. The staff does not seem to understand basic English. Examples: • “Without sugar” apparently means more sugar. • “Separately” seems to mean “additionally” - we ordered pasta separately from the sauce and still received extra sauce. • When we asked if there was a commission for exchanging currency, the staff member didn’t understand the word “commission” and explained instead that it was done “cash by cash.” You also have to pay a €30 deposit for a towel, which is quite unreasonable. We ordered room service, and the food arrived cold. When we pointed this out, the staff member simply said it wasn’t her fault because she only brings the food. No apologies. Also, when we arrived, we were asked to pay the city tax. At first, the lady told us it was 1,000 dirhams. Instead of paying it directly, we were told that it could be covered by the deposit. The staff member then entered 5,000 dirhams into the card machine, and when the card didn’t go through, she changed it to 4,000 dirhams. After I asked again how much the city tax actually was, the amount suddenly changed to around 100 dirhams. We therefore paid the city tax in cash. It is still unclear what this €500 deposit was supposed to be for, or whether the staff member might have been attempting something dishonest. This could again be explained by the staff’s limited language skills, but situations like this simply should not happen.

Fantastic reception Barstow pretty girl amazing go Asmae is amazing really good she is friendly and made a real effort to chat to us all around the pool top lady and also the the entertainment team, the bar man also they are polite.

We had a lovely stay at this hotel. They upgraded is on arrival to a suite which was spacious, clean and extremely comfortable. All the staff were incredibly attentive, polite and helpful. Buffet breakfast was always well presented and covered every possible food group, gave us the opportunity to try delicious Moroccan food as well as fruit, yogurt, bakery and cooked food. The singer at night was very entertaining, loved his voice and choice of music (although it is the same guy each night!) Aquarobics made me do a bit of exercise, when I wasn't lying on a sunbed with a drink from pool bar! We ate in the Italian restaurant twice and the Moroccan once choosing to eat out on the other nights Only comment would be, it would be helpful to have a booklet in the room listing all the itinerary of the hotel and where to find things with timings

Hello! My wife and we are very happy to have had such a wonderful time at this beautiful hotel. I would like to especially thank the entertainment team, and particularly their leader Ali, for their warm welcome and for always checking on us if we needed anything. Thank you, my friend Ali, and I wish you and your team all the best. I want to let you know that I will be back soon. Best regards.