Kenzi Menara Palace

Menara has a great service, everyone is always smiling and very kind to the guests. I really enjoyed the spa. I had a room that facing the pool wich was very nice, they playing music during the day and it's not loud if you close the windows. thank you very much

This was our second visit to this hotel. The room was lovely, well equipped and spacious. The mini bar was replenished daily with soft drinks. The food was excellent - especially the exquisite desserts. The hotel grounds were exquisite- such beautiful gardens. Although the main pool had no water in it, as it was being painted for the high season, the hotel was very quiet, so it did not seem crowded around the smaller pool. We were looking for a relaxing break which is exactly what we got. There is little to do in the evening and very few activities in the day, but if you want a chilled out break with lovely hot weather, this is the ideal place!

I try and keep my reviews honest and factual, they are my views and my not be shared by everyone, or anyone come to that. This hotel has the biggest swimming pool in Marrakech, shame it didn't have any water in it throughout my week long stay. No one mentioned this when i booked this hotel through a very well known travel company who do not let you leave anything negative about their products, regardless of whether they are true ! nor did the hotel reception mention it when i checked in, in fact they lied, and said it would be ready in a couple of days, it wasn't. When i complained, they told me to use the children pool, charming, for a +VIP Signature 5 star hotel. Breakfast was included in my package, so was a flock of sparrows, who quite happily ate anything on a plate, didn't queue at the buffet, just dive bombed in at the bread and croissants without a thought for us paying guests. I won't mention where their droppings were seen out of respect for other paying guests, suffice to say don't eat the muesli. The staff were a bit like the wifi, worked when it wanted to and constantly let you down, rude on occasion too. The room was great and so were the gardens. Overall, very disappointing and would never stay there again. This review may appear to be a bit light hearted, it is, because the hotel is a joke.

We booked the Menara Palace on the basis of its huge swimming pool...unfortunately when we got there the pool was closed for repairs. The staff however were very apologetic and offered my family a free lunch which we accepted. The management and staff were very accommodating and friendly in general! Very impressed! Thankfully there was also a "kids" pool area but to be honest this pool was big enough and deep enough for adults too - so the lack of the main pool actually didn't bother us in the end! The place smells amazing by the way - its called Flower of Orange - get it from the gift shop! Rooms were massive, well furnished and every super clean. Good wifi (especially bizarrely by the pool), great shuttle service that takes you into town every morning and bring you back at set times. Otherwise staff happy to order you a taxi which literally appears in 2 mins. Buffet breakfast was the kids favourite, and the buffet lunch was good too. Unfortunately we ate out every night so cant comment on the restaurants. Nice bar with live music...just a great and lovely hotel to stay in with some of the friendliest staff. Kids were super happy and so were we! We totally recommend this hotel if you are staying in Marrakech!

My fiancé and I are both 27 and have been in an awful lot of all inclusive hotels/resorts. This hotel was hands down the nicest, most welcoming, most helpful hotel we've ever been in. We ended up here by accident when our BA flight was cancelled. Considering 150 of us were dropped off at short notice, they got us to our rooms within 10 minutes and all had smiles on their faces. Nothing was too much trouble. They help you to your rooms with your bags which was so nice considering the hotel is so big and there were so many of us at one time. The room was stunning. Every single room has a private terrace or a balcony and the rooms themselves are huge. Beds so comfy. We had dressing gowns and a huge bath and a shower and a separate toilet. Tea coffee facilities and mini bar. We had a choice of several teas, peach, camomile, mint... complimentary water as well as the mini bar. There's a huge room service menu available 24 hours a day at reasonable prices. Even the room service lady was so so nice and helpful. All men are addressed as 'sir' and ladies as 'madam'. The staff the next day were so helpful when we were trying to find out what was going on with our flight. We personally ended up staying 2 more nights. I thought £100 a night was nothing for all you get. They have 2 pools. One is absolutely huge and the other is small but still big. The bar is great, loads of selections of alcoholic drinks again with nice fun staff. There is an entertainment team but they aren't in your face trying to force you to do stuff. The sun beds by the pool are fantastic. So comfy. If you go an ask for cushions for them they insist on bringing them to you and giving you a towel as well which I thought was a really nice touch. Breakfast lunch and dinner were lovely. I literally could not fault the hotel on anything. Also the spa is great too, get a massage, it's about £40 for a full body massage for 50 mins which was actually an hour.