Kenzi Menara Palace

I would like to sincerely express my full satisfaction with my recent stay at Kenzi Menara Palace. Everything—from the warm welcome to the quality of service and overall comfort—was excellent and truly appreciated. Thank you once again for your hospitality. I look forward to staying with you again during my next visit to Marrakech.

We had an amazing time at Kenzi Menara. The room was luxurious and bigger than it looked on the booking site. The food was very good at every meal. All the staff were super professional and friendly. We want to thank Mr Sherif in particular who was incredible - he helped us plan days out, booked activities for us, answered any question at all, essentially made the holiday what it was. 100% recommend to others and we hope to be back before too long.

This hotel amazing awesome suite got an upgrade restaurants are superb and the entertainment Adil and ilyas were top entertainment and service highly recommend

The hotel is set in a garden campus just outside central Marrakech (10-15 mins by taxi). Gardens are well maintained, and the poolside area was spotless. The main pool is huge with walk-in steps along the front and a shallower section at the other (bar) end. Beside the bar is another smaller pool which is a bit warmer (we were there in March!). No problem getting sunbeds. Rooms are in blocks set back from the pool area. All seem to have balcony/outside areas and are no more that a couple of minutes walk to reception. Rooms at the far ends of the blocks are probably premium as they would have views to the Atlas Mountains. Numerous lifts available so no accessibility issues. Staff were, without exception, brilliant, friendly and efficient. There was a wide range of food available in the buffet restaurant, so no complaints there either. The actual rooms are huge with super-king sized beds and plenty of wardrobe and storage space. Also plenty of sockets for charging phones etc. The bathroom was also big, with sinks, bath, separate shower and a separate toilet and bidet. Rooms were swiftly and efficiently serviced each day - no complaints there either. Be aware that the 'all inclusive' arrangement is not like most other hotel chains - there are three set periods for meals in the restaurant, plus a strange one hour window when snacks are free at the pool. The two on site restaurants (Moroccan and Italian) are not part of the all-inclusive deal, likewise all of the spa facilities.

Check in was quick and efficient and the staff were helpful with local tea was offered whilst we waited. The hotel is in out of the city surrounded by nice gardens, though it is on the flight path for the airport. Its quite big with nice painting and sculptures. We choose a pool view room which was on the 3 rd floor which from the balcony gave a nice view of the pool and the Atlas Mountains, plus a sun set in the evening. The room was a good size. Nice bathroom, bath and shower. Robes included and a complementary bottles of water each day. There was also a small mini bar. There was tea and coffee making facilities but no milk but this was not an issue for us. As we were there primarily to play golf we did have to carry our club up and down to the room everyday, though there was a lift, its something to think about if you want to ask for a ground floor room as there was nowhere obvious to store our golf clubs apart from our bedroom. We ate in the main restaurant, buffet style. There was a good choice of food for each meal with a counter for things like homemade omelettes for breakfast. We didn’t try the two al la carte restaurants which came at a supplement. An observation was that food was sometimes warm rather than hot. Drink was included but trying to play an order for wine / water was often challenging with not enough staff to serve the number of customers. As we were out most days, we didn’t eat at the hotel but sometimes visited the pool bar when we returned for a drink. Overall, I would say all the staff were polite and friendly, particularly those working in the hotel bar. The exception to this was the guy working at the pool bar. He was always miserable and did not seem to enjoy his work at all. As for the pool its huge with a smaller pool too. Given the time of year both were a little chilly for us. Pool towels were available but you needed to give a deposit at reception. There were nice day beds surrounding the pool area to relax in. along with traditional sun loungers. My wife used the Spa and thoroughly enjoyed her foot treatment. Overall a nice comfortable stay.