Hu. Hotel

Our stay was absolutely flawless, beginning the exact moment we stepped through the front doors and were welcomed with genuine warmth by the front desk attendant female at 5pm saturday. Every interaction with the guest services, concierge, and management staff felt deeply personalized, attentive, and incredibly sincere, while the bellhops and housekeeping crews maintained impeccable standards of speed and attention to detail. Calundra was top shelf and great customer service. This world-class service pairs perfectly with the breathtaking architecture of the main hotel lobby, a grand space flooded with natural sunlight from a soaring glass ceiling, beautifully scented, and anchored by an energetic lobby bar. elevated by roof top bar Calundra recommended. absolute crown jewel of the property, delivering jaw-dropping panoramic views of the city skyline alongside plush cabanas, cozy fire pits, and premium craft cocktails. Finally, each morning concluded the luxury experience with a phenomenal breakfast featuring an expansive buffet. Will be back thanks to Calundra

I went to the roof top bar and Camry exceptional nice view best view I have ever seen

Weak Wifi, no coffee cups available BOTH mornings when I came down for the complimentary coffee, rooftop was not open either evening I was there, and worst of all, on the first day of a two-day reservation, they called me and told me I only had a one-day reservation and was therefore late checking out. Even after I told them the person checking me in had noted it was a two-day reservation, they insisted I was wrong and that I come back to the hotel to discuss. Expedia customer service could not reach the hotel to address the issue; no one answered phone. When I got back to the hotel, they clerk admitted she was wrong. I did have a two-day reservation. When I asked why she hadn't called me to admit her error and thus avoid my trip back to the hotel, no answer/no apology. I will never stay here again.

Had a very good experience at the Hu Hotel in Memphis. Staff was very friendly and helpful and you can't beat the location close to the river, downtown, Beale St and some great restaurants.

This hotel was very disappointing Our room was dated and definitely needed some TLC. The staff looked bored and were not very helpful. The worst thing was the rooftop bar. Although the views are great the cocktails are NOT. The DJ played his music ridiculously loud. You could not talk to the person next to you. I did ask him to turn the volume down which he did, for 5 minutes. He then turned it back up again and said people may want to go inside. Unbelievable !