The Peabody Memphis

We witnessed something really disgusting and disturbing at one of the restaurants. We wanted to inform a manager a couple days later as we were in a hurry to leave the night it happened. But they do everything in their power to prevent you from talking to a manager. They told me to email reservations with my concerns. When I asked for the email address of a manager they refused. You would expect that a hotel would be concerned if someone asked to email with a manager. I finally managed to finagle some email address out of someone. It should not be like pulling teeth. Let’s see if anyone responds. Good luck if something goes wrong. They don’t seem to want to know. Very disappointing experience.

It was overall a great experience. My only complaints would be the room cleanliness and that the room felt a little run down and could use some updating. There were stains on the bed skirt, and the robes were dirty looking and had makeup stains on them. Room service was the only other issue. I got a menu from the front desk, but the prices on my bill were higher than what was listed. I ordered two burgers with truffle fries, but only one was delivered. I had to call back for the second one and wait again. The menu showed a price of $19 including the fries, but I was charged $22 for the burger plus an additional $2 for the fries. I mentioned this while checking out and brought the menu and receipt with me. The front desk seemed confused and said they would have to investigate. I didn’t have a lot of time, so I said not to worry about it, but I do think they should have offered to credit my bill. Other than those things, the stay was great. The staff were very friendly and polite, the history was interesting, and of course, the ducks were a highlight. It was a memorable visit.

Peabody Hotel Memphis did not even come close to living up to all its hype. While the staff were great the facility was extremely lacking.  Bathrooms incredibly small and nearly hazardous.  Poor ventilation in bathroom  Water accumulated on windowsill in shower  Grout mildewed  Grout around toilet peeling  Toilet paper holder ready to fall out  Extremely noisy room  Very poor lighting.  Definitely not ADA compliant. Most of these items were mentioned to staff at checkout. The young lady said she would put in for a credit, which she did. I expected this to be a percentage of the invoice, perhaps 3-10 percent but the .03% was almost insulting!! Provide warning on substandard bathrooms at time of booking. Regardless of local code the bathroom was very small, especially for my wife's toiletries.

Another great stay for the Memphis in May BBQ Competition. It's centrally located downtown and has that old world charm feeling of a classic hotel.

Nice location and warm hotel, be aware that the value is in that area, breakfast should be included for the room price, service and cleaning are regular. One time experience