The Peabody Memphis

This is a gorgeous hotel. Great location. It gives the ambiance of luxury and history. The ducks are cute novelty. The negatives are surly service. An arrogance. A sense of presumption and indifference. We have travelled right through the USA on a huge road trip, stayed in motels and hotels, this was supposed to a treat, but it has been the most grumpy service of any place we have stayed, visited or eaten! A cup of hot tea is an inconvenience. Everything is too much as apposed to nothing is too much. We are not wealthy people, this was us spending hard earned money, we are from the UK. We expected better from you! Hairs in the bathroom, serious levels of dust in the breakfast restaurant and not a smile anywhere. We run a business and this attitude comes from the top. So Peabody get over yourself and treat us with the respect we deserve!

Absolutely stunning hotel, lived up to our expectations. Great singer in the bar, happy hour brilliant . Duck master professional and friendly Cakes from the Deli - delightful. We were very impressed with the whole stay

The hotel is beautiful. However, the recent renovations were a bit awkward. Room did not have mini refrigerator and bathroom did not have a towel rack outside the tub area. Issue when we checked in-front desk employee said our room was not currently available but offered upgrade at an additional $90/night. When we said "no", she said how about $60/night. We said no again and asked to see the Manager as this was approaching "bait and switch". She did not get the Manager, but said how about $30 extra a night. The room had a supposed view (which turned out to be the debris filled side of the hotel across the street). Since we were tired from the flight, we said "yes". Note-we addressed this under separate cover to Management and we received a refund to my credit card for this "upgrade". Also, when we checked out the concierge was not available until 2pm. We have stayed at other luxury hotels-this hotel was not on the same level as those establishments. Amenities and customer service are important facets of "luxury".

This was a very good hotel, but a little more expensive than I would have wanted. The beds sleep wonderfully though. Housekeeping is very efficient.

The duck show was different. It was the boutique queen room of my dreams. I was blown away with the bedding it was so comfortable and soft. The lighting in the room was sufficient with lamps that lower if you want to change the ambiance in the room. The chairs are the right height for aging knees in your 50's. The Nespresso was a cool classy touch if you have never tried it. May you can allow the guest to choose the Nespresso or Keriug. The bathroom was sanitary and clean. I enjoyed being in the room so much that I booked a second night.