The Peabody Memphis

I appreciated the early check in and the woman at the front desk was so nice. Our room was beautiful and comfortable. The bathroom needs updating and is a bit small but nice nonetheless. The service in the lobby bar and at Capriccio was not up to the standards expected at this hotel. The service was slow and forgetful, and both in the lobby and the bar, the servers actually got surly when they made a mistake. In fact, the manager at the bar corrected the waiter who got upset about getting the drink order wrong- at me! The manager made it right. They do not automatically offer turn down service, and I complained. The housekeeping manager, Jessica, called my cell and was rather rude and angry. I told her the issue was resolved and she hung up on me. Turn down was provided that night but they took the sashes from the robes in a passive aggressive show of irritation. So weird. The nice lady who checked us in checked us out. She and the room were nice. I hope the manager contacts me. $150 for 2 brunches and the worst service imaginable. Four stars for the nice lady and room. One star for value at Capriccio for brunch. Go across the street. I will come back for the location and room but we were not treated well except by front desk lady and the guy who took our bags to store.

I was happy with my choice of the Peabody - there was quite a bit of chaos and noise from a rooftop party going on (which seems to take place every Thursday from what I gathered), but it ended early enough, and I got the feeling that this is the best hotel downtown has to offer. I gave it 4 stars because my room was just ok, and the food fairly average too. But if find myself in Memphis, I’d likely stay here again.

We walked in and the experience got off to a great start due to Kelsey at the front desk! She was so positive and friendly, a great ambassador for the hotel. We had traveled from Nashville to Memphis on our circuitous route back to St. Louis.

Beautiful hotel. We were there on a Thursday night and they encouraged us to attend a free party on the roof with live music. It was wild and interesting to see the view. After we left we could hear the noise in our room, but they quit about 10pm. (I think this is a summer once a week thing.) We saw the ducks parade from the fountain to the elevator. The duck master told quite a long story, but watching it one time was interesting. I would have preferred to be at a bar table near the fountain where it would be more comfortable for the longish ritual, but at least we could see from the mezzanine. It was really crowded. The hotel is old but our room, although small, was nice and well decorated. We enjoyed a drink at the bar with more live music. The gift shop had lots of cute souvenirs including duckies. We parked at the hotel for a fee. Especially nice for one night.

The Peabody is iconic, and it absolutely lives up to the praise it gets in TripAdvisor reviews. It should be ranked even higher - We consider it the #1 hotel in Memphis. It’s a perfect place to stay when visiting Memphis, especially since it puts you right in the middle of everything, including legendary Beale Street. The hotel itself is beautiful, but the real showstopper is the famous Duck Walk. At 11:00 a.m., the duck master leads the ducks out of the elevator and down the red carpet to the fountain, and the crowd starts gathering long before it begins. Then at 5:00 p.m., the parade happens in reverse as the ducks make their way back home to the roof. It’s such a fun, classic Memphis experience that it alone is worth the visit. The guest rooms are spacious, the mattresses are wonderfully comfortable, and the service is top-notch. Every staff member we met was warm, friendly, and helpful. Everything about The Peabody is well done, and it makes for a fantastic stay. If you’re headed to Memphis, make The Peabody your home base.