The Peabody Memphis

I was on a business trip and brought my wife along for the stay. We both had an enjoyable time in Memphis. The staff at the hotel was awesome! They took great care of us and made wonderful suggestions for places to go.

A VERY beautiful place with a lot of tradition. It showed with the Duck Master and concierge. However, I was let down by some of the staff, particularly in the Capriccio Grill for 2 breakfasts. Most did not smile or care to do their job. Casually walked to take orders and talked in the side room. On the other hand, the Front Desk staff were amazing. (Shout-out to Julia.) She understood my needs as a solo traveler. I stayed 4 nights. Most like I will not be back. (One and Done!)

This is a gorgeous hotel. Great location. It gives the ambiance of luxury and history. The ducks are cute novelty. The negatives are surly service. An arrogance. A sense of presumption and indifference. We have travelled right through the USA on a huge road trip, stayed in motels and hotels, this was supposed to a treat, but it has been the most grumpy service of any place we have stayed, visited or eaten! A cup of hot tea is an inconvenience. Everything is too much as apposed to nothing is too much. We are not wealthy people, this was us spending hard earned money, we are from the UK. We expected better from you! Hairs in the bathroom, serious levels of dust in the breakfast restaurant and not a smile anywhere. We run a business and this attitude comes from the top. So Peabody get over yourself and treat us with the respect we deserve!

Absolutely stunning hotel, lived up to our expectations. Great singer in the bar, happy hour brilliant . Duck master professional and friendly Cakes from the Deli - delightful. We were very impressed with the whole stay

The hotel is beautiful. However, the recent renovations were a bit awkward. Room did not have mini refrigerator and bathroom did not have a towel rack outside the tub area. Issue when we checked in-front desk employee said our room was not currently available but offered upgrade at an additional $90/night. When we said "no", she said how about $60/night. We said no again and asked to see the Manager as this was approaching "bait and switch". She did not get the Manager, but said how about $30 extra a night. The room had a supposed view (which turned out to be the debris filled side of the hotel across the street). Since we were tired from the flight, we said "yes". Note-we addressed this under separate cover to Management and we received a refund to my credit card for this "upgrade". Also, when we checked out the concierge was not available until 2pm. We have stayed at other luxury hotels-this hotel was not on the same level as those establishments. Amenities and customer service are important facets of "luxury".