The Peabody Memphis

A great hotel with some fantastic touches. We arrived a few hours earlier than we anticipated (4 Hours), we were expecting to be offered to drop our bags off at the hotel and come back to check into our room but no, we were checked in there an then and given our room key . The room was very clean and spacious, the bed very comfortable. House keeping did a fantastic job during our stay. There was a coffee machine in the room but were more Tea drinkers (tell someone your British without telling them you're British) Customer services were quick to provide a kettle for us and also extra bottles of water for the kettle. The lobby is a wonderful space with a lovely fountain in the middle which is home to the Peabody ducks between 11:00 - 17:00. The lobby does get very busy at 10:00 & 16:00 for the march the ducks (well worth hanging around to see) Our room was just opposite the baseball field and we were treated to a nice fireworks display at the end of the Iowa game. The wife was also very happy with the Gym, on or travels we stayed at 4 different hotels in Tennessee and Louisiana, this was the only hotel that had such an array of gym equipment that she didn't need to adjust her routines based on the equipment available. I'm not so much of a Gym goer so i relaxed in the hot tub and took a swim in the pool which are right next to the gym rooms while she worked out. Some of the nice little touches 1) Duck soaps - Sorry we had to take one or two as a memento. 2) Key cards (yes it sound silly) but the room key cards are not your bog standard plastic credit card style, but a lovely wooden card with the Peabody ducks engraved into them - Sorry we may have forgot to deposit one of those when we checked out and left the car park. (one of the check in staff said it was not uncommon for a visitor to keep one as a keepsake) 3) Additional bottles of complimentary water was provided each morning for the kettle. When we travel we don't normally return to the same places. But should we return to Memphis this is one of the very few hotels we would come back to and not look to try another.

A tragedy in customer service that not even the precious ducks could overcome. After attempting to discuss this with the front desk manager on the morning of July 25, 2026, I am left with no choice but to warn the masses not to invest the small fortune to stay at the hotel. After discovering the bedside plugs in our DELUXE ROOM did not work (a real problem when you are a CPAP user), we called the Front Desk and explained the urgent need. They said they would send an engineer to come and fix the issue. Now twelve hours later and no engineer or phone call, I called the manager to inquire why the problem was not addressed and my concern fell upon not only deaf, but incompetent ears. The excuse was they thought it could wait until today and that we could make an appointment for an engineer to come to our room (exactly what we thought we were doing last night). Without apology or real explanation, I was absolutely blown off! After spend $600+ a night to stay here, I'm furious. A lovely stay in what appears to be a lovely historic hotel ruined by absurdly poor customer service. Heed my advice - visit the ducks, stay at a different hotel!

Although the hotel is lovely, my big concern is with the front desk and reservations systems. The online reservations system is buggy, and the front desk/management is not helpful or customer-driven. I did not receive an email confirmation (yes, I checked my Spam folder) of a reservation and assumed it did not go through, based on my phone communication with front desk staff, so I booked another. Upon checkout, I was charged for a no-show (despite my double-checking upon check-in that I only had one room reserved and being assured that I did not). Communications with management were frustrating and fruitless. The left hand does not appear to know what the right is doing. I would tell you to keep track of your booking and charges, but I'm not sure it would help if you find yourself in the same situation.

Awesome resort! Friendly and polite staff, well maintained resort accommodating anything you could ask for, a cool story and great dining! The gym was actually legit too, they had a free weight section that i really appreciated! Other hotels should take note !

My family traveled to the Peabody so that we could be close to an event at the FedEx Forum downtown. It was a great location. The staff at the Peabody was so friendly. The rooms were clean and updated. We watched the duck march, which I can even remember from my childhood. Excellent stay.