The Peabody Memphis

The hotel is beautiful. However, the recent renovations were a bit awkward. Room did not have mini refrigerator and bathroom did not have a towel rack outside the tub area. Issue when we checked in-front desk employee said our room was not currently available but offered upgrade at an additional $90/night. When we said "no", she said how about $60/night. We said no again and asked to see the Manager as this was approaching "bait and switch". She did not get the Manager, but said how about $30 extra a night. The room had a supposed view (which turned out to be the debris filled side of the hotel across the street). Since we were tired from the flight, we said "yes". Note-we addressed this under separate cover to Management and we received a refund to my credit card for this "upgrade". Also, when we checked out the concierge was not available until 2pm. We have stayed at other luxury hotels-this hotel was not on the same level as those establishments. Amenities and customer service are important facets of "luxury".

This was a very good hotel, but a little more expensive than I would have wanted. The beds sleep wonderfully though. Housekeeping is very efficient.

The duck show was different. It was the boutique queen room of my dreams. I was blown away with the bedding it was so comfortable and soft. The lighting in the room was sufficient with lamps that lower if you want to change the ambiance in the room. The chairs are the right height for aging knees in your 50's. The Nespresso was a cool classy touch if you have never tried it. May you can allow the guest to choose the Nespresso or Keriug. The bathroom was sanitary and clean. I enjoyed being in the room so much that I booked a second night.

From the time I check in the girl behind the counter was so warm and inviting. (really wish I would have gotten her name) She immediately set the tone for the hotel and it was maybe the most sincere welcome I have ever gotten at a hotel check in. The hotel had more charm then any hotel I have ever stayed at.

We spent over $100 on sandwiches and coffees in the café, and were made to feel like an inconvenience from the moment we walked up to the counter. Elizabeth was openly disinterested and rude, as if serving customers wasn’t actually part of her job. Then mid-transaction, Joyce walked off to take a phone call and left us standing there with no acknowledgement, no handover, and no apology when she eventually returned. It was genuinely shocking service. The food and drinks didn’t redeem it. The bread was stale, and both the latte and cappuccino were just weak coffee with milk and tasted off. They went straight in the bin. The only positive was the staff in the lobby bar who were warm and attentive, though even the espresso martini was disappointing. For a hotel with The Peabody’s reputation, this was not even close to the standard you’d expect.