The Peabody Memphis

Exquisite hotel and the highlight of our trip. Daughter wrote in her book she misses the Peabody already. History tour given at 11:30am is incredible and I highly recommend. It is worth the nominal fee and kids go free. I learned so much about Memphis and the interesting wealth and beauty of the hotel. (More details about the tour written below at the end - don’t read it if you don’t want to spoil the surprise). Everything about the Peabody is first class: Grand lobby we had a blast listening to the gentlemen play exquisitely on the piano, we played some card games with our kids, and soaked in the beautiful details & architecture. I wish more hotels had lobbies like this. It is a portal to another time. Service is top notch and reminds me of the level of hospitality you find in New Orleans. Friendly, helpful, delightful & professional staff all the way across every feature of this hotel. Valet was a reasonable fee and was able to fully charge our Tesla. And they didn’t rush us loading our plethora of miscellaneous bags. The third level of the hotel is a bakery so all the fresh treats you find throughout the hotel are made right upstairs and waked below for fresh chocolate ducks, cookies, pastries, muffins etc. Pool is adjacent to the workout center and pool is indoors and a gorgeous blue hue. We loved the pool. Duck parade is so special. The fanfare made me cry and I loved hearing the recorded uplifting message and song delivered to announce the ceremony. If you have small kids they let them sit right up front and don’t allow people to loiter in last minute to block the view. We arrived early so we could play a game at the lobby table and eat a snack and enjoy a nice tea we had with us. One of the round tables near the elevator was reserved so we grabbed the other round table by the elevators. This was the perfect table to view the ceremony as the girls sat right in front and could see everything. We had a nice family time in the lobby. Duck ceremony is world famous so don’t let people tell you it’s lame. Appreciate the care given to the ducks and the history and especially take the tour to learn more about history of the Duckmaster. My youngest daughter cared so much about the ducks she would hit S button in the elevator every chance she got to go up to the roof and check on the duck in their house. Luckily the weather was great and the roof was accessible our entire stay. It’s awesome to see the Peabody Hotel Sign at night and also see the exquisite design and view during the day. Room was nice and I adored the beautiful duck accents. Even the door knock is exquisite (see photo). I am a light sleeper and was to switch to a room not on the street but over the back of the property which was awesome. I didn’t hear any noise and the blackout curtains were fabulous. We all slept great and comfortable. We waked down Beale Street during the day which was neat and historical to see. We enjoyed spending the rest of the entire time enjoying the amenities of the hotel. If you can splurge to get the executive floor and get daily snacks and breakfast and drinks and candy bar it is worth it. We didn’t want to leave we enjoyed all of our experiences at the hotel. And we really Missed the hotel when we checked into a chain hotel the next night. Our glamorous night and day of special Peabody magic was over but the memories and feel and photographs and videos live on. We were delighted and safe in this hotel. Even the lounge with the singer welcomed our kids with sweet engagement. The French restaurant looked amazing and has incredible history. Onto History Tour (DO NOT READ IF DONT Want to spoil the findings) Overall memphis history information is fascinating. Building and construction of the hotel and opening party is interesting. The state and fate of the hotel over decades is quite a tail and I am forever grateful the brothers brought it back to its magical glory with exquisite care and painstaking recovery. The French Room, Elephant Statues, Greyhound Statues all have great stories. The wake room is fascinating and memorabilia is a must see. For Elvis fans like me this is a must as we were told 4 excellent Elvis historical stories that happened at the hotel and it’s amazing to see it in person. Elvis’s prom was in a special ballroom. Elvis and other famous bands played in the sky room and it was awesome to see it in person. Lanksy’s store is amazing to tour with the guide pointing out Elvis specific items and history. The pink coat made me cry. My girls liked when I sprayed Elvis cologne onto daddy. Don’t leave the hotel without hearing the story of the antique piano upstairs and don’t leave without seeing the first recording contact signed by Elvis at the hotel. So much history is woven into the hotel it would be a shame to miss it all.

The hotel was very lovely. The staff is very polite and friendly. The rooms are very comfortable. I love how some places are in walking distance of the hotel

A great hotel with some fantastic touches. We arrived a few hours earlier than we anticipated (4 Hours), we were expecting to be offered to drop our bags off at the hotel and come back to check into our room but no, we were checked in there an then and given our room key . The room was very clean and spacious, the bed very comfortable. House keeping did a fantastic job during our stay. There was a coffee machine in the room but were more Tea drinkers (tell someone your British without telling them you're British) Customer services were quick to provide a kettle for us and also extra bottles of water for the kettle. The lobby is a wonderful space with a lovely fountain in the middle which is home to the Peabody ducks between 11:00 - 17:00. The lobby does get very busy at 10:00 & 16:00 for the march the ducks (well worth hanging around to see) Our room was just opposite the baseball field and we were treated to a nice fireworks display at the end of the Iowa game. The wife was also very happy with the Gym, on or travels we stayed at 4 different hotels in Tennessee and Louisiana, this was the only hotel that had such an array of gym equipment that she didn't need to adjust her routines based on the equipment available. I'm not so much of a Gym goer so i relaxed in the hot tub and took a swim in the pool which are right next to the gym rooms while she worked out. Some of the nice little touches 1) Duck soaps - Sorry we had to take one or two as a memento. 2) Key cards (yes it sound silly) but the room key cards are not your bog standard plastic credit card style, but a lovely wooden card with the Peabody ducks engraved into them - Sorry we may have forgot to deposit one of those when we checked out and left the car park. (one of the check in staff said it was not uncommon for a visitor to keep one as a keepsake) 3) Additional bottles of complimentary water was provided each morning for the kettle. When we travel we don't normally return to the same places. But should we return to Memphis this is one of the very few hotels we would come back to and not look to try another.

A tragedy in customer service that not even the precious ducks could overcome. After attempting to discuss this with the front desk manager on the morning of July 25, 2026, I am left with no choice but to warn the masses not to invest the small fortune to stay at the hotel. After discovering the bedside plugs in our DELUXE ROOM did not work (a real problem when you are a CPAP user), we called the Front Desk and explained the urgent need. They said they would send an engineer to come and fix the issue. Now twelve hours later and no engineer or phone call, I called the manager to inquire why the problem was not addressed and my concern fell upon not only deaf, but incompetent ears. The excuse was they thought it could wait until today and that we could make an appointment for an engineer to come to our room (exactly what we thought we were doing last night). Without apology or real explanation, I was absolutely blown off! After spend $600+ a night to stay here, I'm furious. A lovely stay in what appears to be a lovely historic hotel ruined by absurdly poor customer service. Heed my advice - visit the ducks, stay at a different hotel!

Although the hotel is lovely, my big concern is with the front desk and reservations systems. The online reservations system is buggy, and the front desk/management is not helpful or customer-driven. I did not receive an email confirmation (yes, I checked my Spam folder) of a reservation and assumed it did not go through, based on my phone communication with front desk staff, so I booked another. Upon checkout, I was charged for a no-show (despite my double-checking upon check-in that I only had one room reserved and being assured that I did not). Communications with management were frustrating and fruitless. The left hand does not appear to know what the right is doing. I would tell you to keep track of your booking and charges, but I'm not sure it would help if you find yourself in the same situation.