The Peabody Memphis

A tragedy in customer service that not even the precious ducks could overcome. After attempting to discuss this with the front desk manager on the morning of July 25, 2026, I am left with no choice but to warn the masses not to invest the small fortune to stay at the hotel. After discovering the bedside plugs in our DELUXE ROOM did not work (a real problem when you are a CPAP user), we called the Front Desk and explained the urgent need. They said they would send an engineer to come and fix the issue. Now twelve hours later and no engineer or phone call, I called the manager to inquire why the problem was not addressed and my concern fell upon not only deaf, but incompetent ears. The excuse was they thought it could wait until today and that we could make an appointment for an engineer to come to our room (exactly what we thought we were doing last night). Without apology or real explanation, I was absolutely blown off! After spend $600+ a night to stay here, I'm furious. A lovely stay in what appears to be a lovely historic hotel ruined by absurdly poor customer service. Heed my advice - visit the ducks, stay at a different hotel!

Although the hotel is lovely, my big concern is with the front desk and reservations systems. The online reservations system is buggy, and the front desk/management is not helpful or customer-driven. I did not receive an email confirmation (yes, I checked my Spam folder) of a reservation and assumed it did not go through, based on my phone communication with front desk staff, so I booked another. Upon checkout, I was charged for a no-show (despite my double-checking upon check-in that I only had one room reserved and being assured that I did not). Communications with management were frustrating and fruitless. The left hand does not appear to know what the right is doing. I would tell you to keep track of your booking and charges, but I'm not sure it would help if you find yourself in the same situation.

Awesome resort! Friendly and polite staff, well maintained resort accommodating anything you could ask for, a cool story and great dining! The gym was actually legit too, they had a free weight section that i really appreciated! Other hotels should take note !

My family traveled to the Peabody so that we could be close to an event at the FedEx Forum downtown. It was a great location. The staff at the Peabody was so friendly. The rooms were clean and updated. We watched the duck march, which I can even remember from my childhood. Excellent stay.

This hotel is gorgeous with top notch service. There are plenty of shops and places to eat, grab a snack or shop within the hotel. The rooms are comfortable and good sized. Self parking and valet are available for fees. The staff is extremely helpful and kind. Be sure to take the tour of the Peabody— ours was with Keenan the Duckmaster. He is fantastic and treats everyone with a smile.