The St. Regis Mexico City

This was our second stay at the St. Regis Mexico City, and somehow we enjoyed it even more this time. There’s something about this hotel that makes you feel genuinely taken care of without ever feeling overly formal. The Butler Service is a real treat and one of those things that makes staying at a St. Regis feel different. But what really stands out is the staff. Everyone seems to remember your name, and as you walk through the hotel you’re constantly greeted by people who actually seem happy to see you. We couldn’t wait to get down to breakfast every morning. There’s a beautiful buffet, but you can also order from the menu, and sitting in the sunroom is such a great way to start the day. It became part of our morning ritual and something we genuinely looked forward to. The doormen are exceptional. Gabriel and Victor were particular standouts. Always there, always welcoming, and ready to help with absolutely anything. Those small interactions every time you come and go make a bigger difference than you’d think. And then there’s 6:00 PM. Every evening the hotel performs the traditional St. Regis Champagne sabrage ritual, opening a bottle of Champagne with a saber. It’s theatrical, a little extravagant and completely charming. We made a point of seeing it and it became another one of those things we looked forward to each day. Beautiful hotel, wonderful service and, more importantly, people who make you want to come back. After our second stay, the St. Regis has really become our hotel in Mexico City.

Very loud. Staff and breakfast are quite nice. Poor value relative to similar hotels.

My experience at St Regis in Mexico was exceptional. Impeccable service, beautiful design, refined lounges, and a wonderful sense of discretion throughout. The dining experience was a highlight , beautifully presented dishes, fresh ingredients, thoughtful flavors, and an attention to detail that made every meal feel special. Elegant, intimate, and effortlessly sophisticated. A truly memorable experience.

This was our first time visiting Mexico City, and after reading several reviews, we were unsure where to stay. We ultimately decided on The St. Regis, and overall, we had a good experience, although there were a few things we wish we had known before booking. The bell service greeted us warmly when we arrived and made a great first impression. Unfortunately, the staff at the check-in desk were not nearly as friendly, which was disappointing after such a welcoming arrival. We booked an Executive Junior Suite, but we learned that there are several rooms in this category that vary quite a bit in size and layout. We were assigned a corner room, and the layout made the room feel extraordinarily claustrophobic. In our opinion, the corner rooms should either be removed from this room category or categorized separately so guests know exactly what type of room they are booking. Room layout can make a huge difference, and this particular room did not feel like what we expected from an Executive Junior Suite. One unique feature of the hotel is the private butler service, which is available 24 hours a day. While it was certainly a nice amenity, we personally didn’t find ourselves needing it very often. One thing to be aware of is that there is no iron in the room. If you need to quickly iron something yourself, you have to contact your butler and have it handled for you. While I understand the luxury-service concept behind this, there are times when you simply want to iron something quickly and get ready without having to request assistance. Another important consideration is the room layout. There is essentially no privacy within the suite because there are no doors separating the different areas. It is a very open-concept design, so keep that in mind when booking. For this reason, I would recommend this hotel more for adults or couples than for families or anyone who prefers more separation and privacy within their room. That said, the majority of the staff we encountered were absolutely wonderful and provided excellent service throughout our stay. The hotel itself is beautiful, and the location made it a convenient base for exploring Mexico City. Overall, we enjoyed our stay, but given the opportunity to stay at some of the other hotels we considered during our trip, I think we would have liked to experience one of those instead. The St. Regis has many great qualities, but the room layout and check-in experience left us feeling that it wasn't quite the right fit for us.

Mexico City never disappoints me, and my inner foodie is always thrilled when I’m in CDMX. I’ve been curious about The St. Regis since its renovation and refresh (nearly complete). They’ve added eight new Garden Terrace Rooms and Suites with private gardens overlooking Paseo de la Reforma (some with whirlpools). While I didn’t stay in one on this visit, I’m excited to in the near-future. I love the new design and must say that my stay has been flawless from start to finish. The service is exceptional — one of the best I’ve ever experienced and that's saying something. I was greeted by name everywhere I went. The frictionless ease and communication between departments were masterful. Shoutout to guest services (Victor), butler service, housekeeping, and the entire restaurant team at Diana (Jorge, Omar, and so many more). They have some of the best hospitality in the industry. When you visit, check out the St. Regis Bloody Mary Ritual (you can choose a specialized version that each St. Regis around the world is known for) and also Afternoon Tea. Both were amazing experiences while overlooking Reforma on the terrace at Diana. The hard product is great, but the service is next level. You’ll have a ton of amazing options when visiting CDMX, I highly recommend trying out The St. Regis, especially if you’re looking for classic modern luxury and exceptional service.