In December 2023, we traveled with my parents to Mexico City for their 60th wedding anniversary -- the amazing team at the St. Regis were exceptional in helping them have the best experience possible, and we were are thrilled with this absolutely incredible property! Our rooms were absolutely gorgeous. Everything we love about St. Regis hotels was on full display at the St. Regis Mexico City -- decorations for the holidays, unbelievable food in the on-property restaurants, rooms that bring the city you're in to life, and a concierge and management team like none other. I am so grateful for the pre-trip correspondence and support from Alejandro, Paris, Monica, Jesús, and César. In my eyes, this amazing group provided the best customer service possible to ensure our trip was as perfect as possible. They helped us plan excursions on two consecutive days with a private car and guide to maximize our time and minimize travel concerns. Just perfect. Our rooms were clean and comfortable, and with a fantastic location in Mexico City, served as the perfect place to relax in between museums, historical sites, shopping, and other excursions. When we return to Mexico City, we look forward to returning to what we genuinely feel is one of the best properties in the world.

We chose the St. Regis Mexico City because we read how great the service was. They did not disappoint! Everyone was so pleasant and happy to help you w any needs, plans, reservations, you name it. The concierge desk was most helpful and in particular, Jesus, Paris and Cesar were great and made our week here wonderful. They even have a butler who will unpack your bags for you. There’s so much to do in Mexico City but you can’t leave without visiting the pyramids, the Anthropologia museum and the Templo Mayor Museum as well as my personal favorite the Museo Arte Popular. And the food, OMG, so good. Thank you St. Regis!

The service staff made our six night stay thoroughly enjoyable. The staff at the Concierge desk, shout out to Arturo, was very kind and helpful with their suggestions. The young women at Diana's front desk at breakfast were very friendly and genuinely enjoyed hearing about our day's adventures. Our butlers (rotating staff) helped with garment pressing and were very friendly. We took advantage of the hot tub and pool after a long day of museums and walks through lovely neighborhoods. There are so many great restaurants in Mexico City that we didn't have a chance to try any of the restaurants other than Diana for breakfast. Buffet had nice selection although the pastries were not as good as those we found at bakeries around the City.

We did partial points + cash for our 4 night stay. We also got the suite night awards upgrade to a palatial 1 bedroom suite that was bigger than houses we have lived in. Everyone gets a butler (or rotating team, depending on time of day). We interacted most with Butler Efren - what a gem he is! Imagine a young, latino Jeff Goildblum in a fancy butler uniform with gold buttons. He was so kind to bring us some extra of the Mexican candy that was in the room on our arrival, so I could bring some home to my family. This was a wonderful property with a good size workout gym, an indoor pool., lovely restaurants. In fact when we got there, room wasn't ready so they treated us to a full lunch at the casual balcony restaurant, which was tasty and replenishing after our trip. Maid service was impeccable and timely. We even ordered a room service dinner one night and it was good and less expensive than several of the upscale restaurants we went to. It's also a very safe property. At ground floor there are armed security guards and plenty of valets. Lobby is on third floor with lots of desk agents and concierges. The only weird thing is that the shower and WC rooms in the huge bathroom had little to no lighting - it was like a nightlight near the floor, so you poop and shower in the dark. Beautiful views overlooking La Reforma. Be warned that the Marriott site does not list the full charges and taxes, so we were charged $900USD/night for 2 of our 4 nights (other 2 on points). Convenient location. Highly recommend.

The hotel is located in a safe area near attractions. I debated booking at tge newer Ritz Carlton but chose the St Regis based on reviews. Overall service was exemplary all accept for housekeeping. We left at 8 am for a tour of Teotihuacan put on our please make the room light. Returned at 4pm to room not cleaned. We called and they sent someone up right away, but when we came back they had left all the trash they collected in the room. The hotel management apologized profusely and sent up a gift for the mishap. The hotel is starting to show a bit of wear and tear. If I went back id try the Ritz!