The Betsy - South Beach

I stayed at The Betsy for several days before a cruise and again for a few days afterward. During my first visit, there was a convention taking place, and it felt like there were too many staff on duty, yet not all were being productive. While some employees worked very hard, others appeared disengaged, and there didn’t seem to be a strong sense of teamwork. For example, the staff managing the restaurant board outside were often chatting among themselves and paying little attention to arriving guests. It would be far more efficient if they were connected—perhaps via earpiece—to the bell staff, so they could alert them when guests arrive. On both of my arrivals, I had to locate the bell staff myself. At check-in during my first stay, Chris was handling both the front desk and phone inquiries simultaneously. While he was doing his best, it was clear he was stretched too thin, and I felt he couldn’t give full attention to either task. Additionally, some staff members did not come across as particularly welcoming—simple greetings like “good morning” were noticeably lacking. It seems there would be value in management taking a closer look at staff performance and engagement, as not everyone appeared to be contributing equally. That said, I want to give special recognition to George on reception and Sheila in the restaurant—both delivered excellent service and are true assets to the hotel. Overall, despite these issues, I would consider staying again due to the excellent location.

Very well located hotel with a nice artsy atmosphere. We like this hotel and have been frequent guests since more than 10 years. Very helpful employees everywhere. Great support at reception from Juan and Fritz.

The best hotel I stayed in in the US, cozy, tasteful, historic, spotless Best bathroom ever Kudos to Fritzner!

Very good experience with Fritzner!

Yeah, we had fabulous experience at Betsy waiter Ray was topnotch. Food was delicious. We truly enjoyed life music. definitely unforgettable experience.