The Betsy - South Beach

This is my second stay here, and it's like coming home again. The service is top notch, the rooms are clean and flawless, and they brought me to tears...in a good way. Allow me to explain. It's my wedding anniversary today, but my husband is home in Boston. This afternoon, the most beautiful bouquet of flowers arrived from my husband. I mean gorgeous! The hotel took notes about what I liked, contacted the florist and arranged delivery. Not only did the florist do an outstanding job, the hotel threw in a bottle of bubbly to honor us. I'm usually the type of person to always try new locations, and new hotels, but I will never stay anywhere else in Miami. This is home.

The location of the hotel was perfect and the staff was top notch!!!! I've never experienced such amazing service. My family and I loved being able to walk to the beach and both of the pools were beautiful. I couldn't believe that the coffee in the morning was free, it was that good. We finished our stay with dinner at the LT Steakhouse, pricey but well worth it.

My husband and I just returned from a wonderful trip to South Beach Miami. We stayed at the Betsy and it was amazing!! Everything about this charming hotel is exactly what we want when we travel. The staff, the atmosphere, the pool and Betsy the golden retriever. We would not stay anywhere else except the Betsy on our next visit to South Beach. We especially wanted to thank the concierge staff Margot and Paul. They went above and beyond to help us each day with dining choices, etc. Gustav at the rooftop pool was very helpful and charming. We met the owners of the hotel and they are friendly, lovely people. This hotel is a little island of paradise amid the craziness of South Beach. There is an actual library in the hotel. Where do you ever find that??? I loved this hotel and would recommend it 100%.

I almost don't know where to start with this review! This little gem has everything but let's start with the location. It is situated right on Ocean Drive in the heart of lots of fun, excitement, music, people watching, restaurants, bars, the beach and more. I mean literally there is just so much to do and see in easy walking distance. The hotel itself is lovely. The staff is extremely helpful and friendly. There is an amazing roof top pool with very attentive staff (Bryan) who will deliver food, drinks, towels, umbrellas directly to you and the view of the beach is great. You can also go to another internal pool or the beach which is directly across from the hotel. They have complimentary umbrellas, chairs and towels at the beach. They have jazz in the lounge on some nights. The beds are so very comfy. The hotel restaurant was also better than average. There is a Starbucks across the street for you Starbucks fans or just grab a Cubano coffee at one of the places near by. You can sit out front and people watch which can be very entertaining or just stroll down Ocean Drive. I'd definitely go back and I highly recommend staying at The Betsy.

I enjoyed this hotel in many ways. It was very upscale and high end. The customer service was excellent and the location in South Beach was right across from the beach. My unhappiness is because of the $30 a day resort fee and being charged $7.74 for an espresso coffee. This is not a resort. It is a hotel, and they have no business charging a resort fee. Its a rip off plain and simple. As for the coffee, would you like to be charged $7.74 for a cup of coffee? They even included "service" in the price of the coffee that I was required to pay. So, its fair to say that its a very nice hotel and very nicely located, but they also take advantage of their guests.