The Betsy - South Beach

I stayed at The Betsy for a few days in May. The location is great—right on 14th Street, directly across from the beach. They have sun beds available for guests which made beach days easy. The staff was very friendly across the board. The bar is a standout—chic, relaxed, and perfect for happy hour. Carmen, the bartender, was especially warm and welcoming—she really made a difference and added to the vibe. My room was comfortable. It didn’t have a view since it faced the street, but that’s what I booked, so no complaints there. Looking forward to going back.

The hotel is fabulous and the location is great. The room was mega compact and there was only enough space for one open suitcase and that made things tricky. We did not have any view whatsoever. The bed was comfortable and the bathroom was good. We had breakfast here on the veranda but the choice was limited but it had nice views of S Beach. The reception staff were very helpful and friendly. We would definitely stay there again.

I booked a 3 week stay at the Betsy for my first time in Miami since I was traveling alone and wanted to feel safe and taken care of, the location is great since it's right across the beach and on Ocean drive. I believe this place is good for a short weekend stay where you can appreciate the location and the classy vibes, however the longer I stayed the more issues came up with the staff and overall experience. My favorite space was the pool area, where bartenders are more friendly and have a more personal approach. Daniel was the best server and most of the staff up there is very sweet, however I had an accident with someone named Adrien who refused to serve me and my friend and was the most unmannered and rude staff member I have ever experienced at a luxury hotel. When I reported the accident most of the managers apologized on his behalf but did absolutely nothing to take the issue seriously and I felt extremely uncomfortable - If I hadn't paid in advance for the full stay I would have left before the end of the trip. Many times we had issues with missing robes, towels, water bottles, the AC didn't work for two full days before they moved us to a different room and we were literally DYING in humidity and hot steamy weather. I personally don't like feeling that I constantly have to follow up with staff members on things that should already be taken care of at an expensive luxury hotel where you book a 3 week long stay (with zero discounts on the number of nights we booked) and where you order food and drink every single day. I think they mean well, but this does NOT feel like a 4 star hotel when you realize how messy the organization is and how poorly they deal with issues. If this was a cheaper hotel I would leave a different review, but for the many thousands of dollars I spent I feel that I can get so much more in Miami somewhere else. I will not come back.

The most amazing boutique I’ve stayed at comparable to the Stephanie Inn in Cannon Beach, Oregon which often ranks in the top 5 best romantic retreats in the US. Every single employee is beyond generous, thoughtful and accommodating. Nordstrom level customer care. We were greeted with champagne, had hours to kill with a 6 year old and spent the most enjoyable afternoon at the roof top pool. Bartender and his mate topped our champagne, provided complimentary smoothies to the kids, kept the house snacks flowing and recommended a great place for dinner- Ceviche 105! Our concierge by text responded immediately and checked in regularly to ensure we were taken care. Every staff member took time to show us how to find our way through the hotel. Neil was fabulous teaching roof top yoga, the beach chairs, towels and beach staff were also amazing, the ice cream, music, and parlor games kept us entertained!! Our suite, which was comfortable for 5 of us including two 18 year olds was clean and spacious. The attention to detail, location and staff are beyond measure. We will be back and you should join us!! ❤️

Our family stay was great. It was only one day but we thoroughly enjoyed the hospitality and service. Fritzner at the front desk helped check us out and ensure our stay ended on the highest note possible.