The Betsy - South Beach

We had a wonderful stay at the Betsy Hotel. The atmosphere was great, and the service really stood out. A special shoutout to Joanny and José, who took such great care of us. They were genuinely friendly, attentive, and always seemed to notice the little things. Whether it was checking in at just the right moment or anticipating what we might need, they made everything feel easy and effortless. It’s people like Joanny and José who turn a good hotel stay into a memorable one. Thanks for making us feel so welcome — we’ll definitely be back!

We lived it at The Betsy, it’s so laid back but the service is fantastic. Great location. We had breakfast 3 mornings at The Betsy and we were served by Sheila, we love her, she’s so happy and brilliant. 100% give it a go

An excellent hotel—absolutely flawless! Great rooms and service. The staff were incredibly helpful, promptly addressing every question and request. I’d like to give a special shout-out to Fritzner; honestly, I think he should be the general manager—he is such a kind and helpful person. The restaurant service was also excellent—special thanks to Barbara, Jorge, and Aleks. Thank you for the wonderful attitude and service!

I was meeting friends in Miami for a few days and the group was booked to stay at another hotel starting Thursday. I came in a day early and decided to stay at The Betsy for the solo portion of the trip. After a red-eye from California I turned up at the hotel at 6am. I fully expected to just stow my bags and find a place to work in the lobby or a nearby coffee shop. The staff immediately welcomed me, checked me in (my room wasn't ready but the admin process was taken care of), and showed me to a private place to freshen up. They also gave me an overview of the property and let me know I had full use of the beach, pool, and other amenities before my room was ready that afternoon. I was on the beach taking a sunrise walk and then in the restaurant having breakfast shortly after arrival. The room itself was beautifully designed and comfortable. During my stay, I was struck by how friendly and kind each member of the staff was—George, Gabriella, Fritz, Joanny, and each member the staff made this ~30 hour stay enjoyable, relaxing and memorable. I can't wait to go back on my next trip.

We sat at the bar for a couple drinks and Josh was amazing! Service was excellent. Josh was very knowledgeable about the drinks as well as the history of the hotel and what it had to offer. He also had great recommendations around the city. Coming back for the piano live music tonight!