The Betsy - South Beach

I recently stayed at The Betsy Hotel and had a mixed experience. On the positive side, the food, service, and location are truly excellent—easily 5 stars. The on-site dining is definitely on the pricier side, but it’s high quality and very convenient, which made it worth it during my stay. The upper pool area is also lovely and has a great atmosphere, though it could use more consistent upkeep—there were old drink spills on the ground that hadn’t been cleaned. My main issue was with the value of the room. I paid extra for a balcony room, and while the balcony itself was fine, the overall experience didn’t match the price. The room was unusually complicated to access—you have to take two elevators, walk between buildings, and then go outside through a breezeway (almost motel-style) to reach it. That outdoor walkway sits above an alley, and the noise level was a real problem. Between trash trucks and late-night music, it was far from a restful stay. There were also moments when using the balcony wasn’t enjoyable—for example, when power washing was happening below. It left me feeling like these rooms are far more exposed to noise than others in the hotel, despite costing more. In my opinion, rooms in this location should either be priced lower or reconsidered altogether. Overall, I loved many aspects of the hotel, but I would strongly recommend being very selective about room location if you’re looking for a quiet, relaxing stay.

I came with my family today, I was a bit worried since I usually don’t like to try new drinks. However, Katherine recommended some and I loved them! It was made by Adrian who came to the table to make sure I liked the drink which was so nice of him as I didn’t expect such service! I asked for the same drink as soon as I finished! Great service from both !

Amazing service and atmosphere. Katherine was my server and I could not ask for a better service. She was attentive, came by regularly to check how we were doing, and she was also great in recommending. Will definitely come back!

Great food and drinks. I got a Burger recommended by Katherine and I loved it. I also got the crispy calamary. She also suggested a dessert drink. The bartender Adrian made my family and myself a drink that tasted like coffee but it also has alcohol. I am not sure the name but it was really good. Katherine and Adrian made my experience very pleasant.

SPECTACULAR!! Starting with a warm welcome from Juan. Super attentive and enthusiastic about our stay. The Betsy is such a unique gem.. The art, vibe and ambiance is amazing. Art the concierge is a true class act.. his hospitality and knowledge of South Beach is fantastic. We enjoyed the most delicious breakfast every day of our stay and had the privilege to have Joanny be a part of our day. She is an absolutely wonderful! The ROOFTOP bar and pool!!! WOW! Josh and Gustavo are a blast, great drinks, conversation and vibe is super welcoming… We had an amazing time The Betsy is our one and only spot to stay, and the staff is the heart and soul of this property.