What a major disappointment. Three friends and I had been anticipating this fun girls trip to a spa and beach for over a month. From the time we got there to the time we checked out, every person we interested with at the front desk of the hotel lobby and the front desk of the spa ranged from incompetent to purposefully rude. The exceptions are the lovely women who work in the spa area and the women who provide the spa services as well as the women who clean the rooms. Our experiences included being overcharged for treatments, being charged for treatments we did not receive, being treated with disdain and disrespect when asked to rectify the overcharges, having a construction worker walk into a treatment room during a facial, being jarred awake during a $250 treatment by drilling and hammering, being told the wrong times for treatments, the wrong treatments that were booked, needing to explore 5 floors to find a working ice machine, and experiencing several of the features of the hydrotherapy room not in service at various times during our five day stay. My favorite was arguing over a $36 charge for a service we did not receive. We had to escalate it three times to two managers. We truly did not receive the service but honestly the principle of not refunding $36 out of close to $8,000 is so petty. The amount of money we spent on this vacation compared to the experience we had actually makes me a little physically ill. We knew we were indulging a lot. And we would pay for it. Except it wasn’t luxurious and we didn’t feel special, welcome or respected from start to finish. Please save your money or use it someplace that will respect you.

Overall, I was pleasantly surprised by the Carillon and had a very good and relaxing visit. While others have correctly pointed out that it is not truly a 5 star property, I think it does live up to at least 4 stars in terms of quality of the rooms, the amenities and overall atmosphere. If you are passionate about health and wellness it is a great place to stay and there are many more pros than cons. It is in a great location in a quieter section of North Miami Beach and has a Publix across the street which is very convenient. When I checked in, I came in first thing in the morning and I was extremely happy that the hotel was able to accommodate my early check in request. That was a huge plus. I did not get an upgrade however despite booking with AMEX Fine Hotels and Resorts. It would have been a nice gesture for the front desk person to offer a complimentary breakfast upon arrival as I was waiting for my room to be ready and since no upgrade was offered and I had a complimentary breakfast offer throughout my stay. However this was flatly and somewhat rudely denied. The hotel will offer you a complimentary spa treatment as a makeup for the lack of upgrade but the items offered are more like sample treatments and are not really of any significant value. Pros: 1. My room was very nice. It had a partial ocean view (which they call ocean view as opposed to ocean front which faces the ocean directly). I would highly recommend getting a room with a balcony as some rooms do not have windows that open. Rooms have kitchenette and are very much like a luxury apartment. The rooms are very quiet and there is very little noise from other rooms or hallways. 2. Very nicely appointed gym which is open 24 hrs. It would be nice to have more variety in terms of kettlebells, and there isn't really a bench press to speak of, but it has plenty of equipment that gets the job done and was never that crowded. 3. I had a great massage at the spa and enjoyed the sauna daily. They also have a great rooftop pool for relaxing and swimming laps. They do not have a cold plunge in the spa and should definitely consider adding one. Sauna could be hotter. 4. Tons of great fitness classes daily to choose from. 5. Very easy to get a beach chair and umbrella and the beach is nice. Beach staff are pleasant and helpful and there is not a long wait to get help to direct you to a chair. More effort could be made to ensure the beach area is kept clean however and in order to be a truly high end resort, I would suggest an upgrade to loungers with cushions which are way more comfortable than the current ones. 6. Hotel property is well maintained and has a very relaxing, quiet, and stress free atmosphere. Clientele are generally upscale couples and families. If you are looking for the trendy vibe similar to the W or the Edition in South Beach, this is not the hotel for you. 7. Staff are generally helpful and courteous. Maids did a great job both during the day and at turn-down service in the evening. Cons: The Strand Restaurant was by far the worst part of the hotel. Service is agonizingly slow, and having to be made to wait for a table when the restaurant was half empty was very frustrating. Wait staff are inattentive and often disappear for long periods of time, and food at breakfast was average at best. Seating outdoors was offered on some days and others not. Tables by the window offer a view out towards the beach but are not shaded so when they seat you there it gets very hot and you are blinded by the sun. In summary, it is the little things that the Carillon can improve upon to make it a 10/10 experience but overall, I had an excellent stay and would definitely consider a return.

I am a professional athlete who had the opportunity to take advantage of the world class and innovative tools the resort provides. I'm always looking for the best ways for muscle recovery and by using the Wellness facilities I can have a better recovery, less soreness and better sleep! The staff was very welcoming and the facilities are top class. I felt very relaxed and at ease at all times, would recommend!

I’m a professional tennis player traveling the world week in and week out. I am constantly looking to keep my body healthy and ready to compete at the highest level. I found Carillon Miami Wellness Resort the perfect place to do so. I was not only able to relax and come to peace, but their groundbreaking “touchless circuit” helped my muscle recovery tremendously. By completing a series of top notch treatments I felt less sore and well energized after a tough week of competition. I would 100% revisit the Carillon on my next visit to Miami and recommend these treatments to everyone (athletes and non-athletes) for better muscle recovery and a sense of revitalization! All staff members are super friendly and you will find the beautiful accommodation a real treat.

Absolutely phenomenal property, views from everywhere, and the most impressive touchless spa experiences in their spectacular spa. It’s essential to come try these state of the art and amazing touchless treatments. They also have a phenomenal restaurant in the lobby. Best touchless treatment was at least equivalent to even better than prior 80-90 minute massages elsewhere but more effective in 25 minutes. I wish I could move to Miami to become a member here as it was that amazing! Love Carillon and we will be back!