Delano South Beach

Called at 10:15am on Saturday as my wife and friends were having brunch. I wanted to send a bottle of champagne to help celebrate the day. The manager said I needed a credit card authorization form in order to complete the transaction, I'm still waiting for the authorization form to be emailed, my wife is long gone. Poor service and I was going to order a $300+ bottle.

Tired and beat up. Needs some TLC. First 2 rooms I checked into we’re unsatisfactory. One moldy and the second was filled with cigarette smoke smell. Hotel entry carpet and hall rugs were stained and ripped. Grates in elevators haven’t been cleaned in ages (gross) Water spilled from sink on bathroom floor, used towel to wipe up and it was covered with filth. Doormen barely acknowledged guests coming and going. Pool atmosphere and service was excellent.

I’m staying here right now with my family. It’s pouring outside and still they insist on blasting club music all day and all night. I asked them to turn it off, and they simply said “we play music every night until 1am.� Every. Single. Night. My family is staying in 4 different rooms and every one of them sounds like a rave. My baby can’t sleep. It’s miserable. So if you want to feel like you’re inside a bassy house music club for 11 hours every day of the week, this is the spot for you!

i love the Delano. every time i go to Miami i stop by to check out its décor and cool features its become a timeless classic feature on this part of the south beach strip (its been open in this style for over 20 years now) this is the first time i actually stayed, as it is super pricey, but i wanted to scratch that itch. the rooms are special. all white, as you probably know - but with funky aspects .. awesome mini bar design and other cool deco features, all in white. the sheets and bedlinen also super luxuriously soft - that bathrooms lux marble and white .. lovely the staff are super helpful, friendly, prompt and not tip needy- i have read that they are arrogant and off ... but that was SO not my experience .. they couldn't have been lovelier and i have kids, so i often excuse off behaviour as kids can be an annoyance .. here, they were welcomed and so were we. the food is very good, but exceptionally highly priced .. so a total treat to eat at their sushi bar, Umi, but dont go crazy as its twice the price of anywhere else in Miami!! breakfast is also delicious, generous and excellent quality - again twice the price of anywhere else We were travelling with kids, we booked a suite which was billed for 4 adults, the pull out bed was not comfortable and my kids were pretty tollerant, however when i snuggled in with them one night to watch a movie, i was shocked at how uncomfortable it was and its billed as a 4 adults sleeping suite - no adult would put up with that level of discomfort at that price - if i came again i would definilty opt for two rooms. the pool and the beach are fantastic. most the pools along that stip are so narrow and most of the time in shadow, the delano pool is nearly always in full sunshine and it a lovely pool to hang out in - the beach beds were also super comfortable i felt super spoilt coming to the delano - would i come again ?? i would but there are also other fanatastic hotels on this strip i would like to try ..

Just stayed at the Delano. Good looking hotel. Staff was friendly at check-in. Room was a nice size and nicely decorated. Great pool! As someone else mentioned in a previous review, you do feel like you are getting squeezed for money everywhere you look. You pay a resort fee which is supposed to include beach chairs but you get to the beach and they tell you is doesn’t include umbrellas (extra $$$). Staff at the beach hut wasn’t very friendly and i had to ask 3 times to get a server to take our $50 drink order (2 drinks plus tip). If you are going to charge those priced you better provide amazing service to go with it. I Wanted coffee in the morning and there is no coffee available til 7am. Then they change you $7 for a cup of coffee. There are lots of places to stay in South Beach and I think the Delano is resting on their reputation and no trying very hard. There is definitely room for improvement.