Delano South Beach

Another great stay at this wonderful hotel . The slight interior changes and modifications to the lobby look excellent as you would expect from this chic hotel brand . Myself and my colleagues had many great dining experiences whilst we were there. Highly recommended.

Booked a room for 3 people for 1 week, we were told upon check in that they did not do rooms for 3 people (even though we booked through booking.com and it was advertised for 4 people...). They had decided to downgrade us in an obvious attempt to make money for Labor Day weekend and put us in a room for 2 with an AIR MATTRESS. An air mattress which covered the wardrobe so you could not get into hang your clothes without moving an entire bed - this bed also did not have sheets or a duvet. For the room of three we only had one robe and they told us that because they did not offer rooms of three (even though we booked an paid for a room that was advertised for 4 people), it was their policy to only offer breakfast (which we had also paid for) for TWO of the guests and sun loungers both at the pool and the beach would only be for TWO people in a room that we were charged that was to fit FOUR people, but they downgraded us to a clearly two person room with an airbed that was the size of a child's bed, we traveled from Australia to be met with an air bed and lies regarding the room we booked - we constantly had to argue about having three beds and were told that one of us could not have breakfast or a sun lounger. We paid thousands of dollars for this hotel and the customer service is an absolute joke. Room was not cleaned 3 days out of the week and we were charged for drinks that people had charged to our rooms that wasn't us - so clearly they don't check for ID when people charge drinks to room. Only response we got from the 'managers' at this hotel was that this was their 'policy'. The policy must be that they charge you through the roof for rooms you did not book and then lie about it. Breakfast and a sun lounger costs this hotel nothing in the scheme of this, a clear attempt to increase profits on a holiday weekend by cramming the hotel full and using air mattresses for a 5 star hotel is beyond a joke. Overall service absolute shambles, do yourself a favour stay at the SLS.

My wife and I always choose 5 star rated hotels. This hotel is not even close to a 5 star rating. Deluxe king ocean view room was missing a robe and a sheet on bed. View was of neighboring hotel's roof. Room never cleaned on second day. Informed front desk and they apologized but did not correct the issue. We were there right before hurricane Irma and were asked to leave. They still have not corrected charges. Horrible customer service. I would definitely not recommend this hotel.

This hotel defines sexy and mature on South Beach. When you come you feel like you are in a fairy tale world. You would never feel like you are on the busy streets of Collins. This is one of the most iconic hotel in South Beach. From the moment you walk in the lobby captivates all the senses, even the smell. During the day the pool is for hotel guests and reservations, but at night the pool bar is open to properly dressed public. All in all, a trip to Miami is not complete without a stop at Delano.

Was due to check in today and the hotel is closed due to the hurricane. We pre-paid our reservation through the Delano and asked for a refund but they told us no. The Delano offered to change our arrival date but we would be responsible for paying the additional nightly rate if we arrived after September 30. We do not have the flexibility to get off additional time in this month so we had to rebook at a higher rate for October. We've called and been put on hold numerous times while trying to get us re-booked. Not very good costumer service and we have not even arrived for our stay yet. We would like our reservation to reflect what we pre-paid and not owe extra when we arrive October 12. 61887SB105125