Mondrian South Beach

An attractive location with beautiful views over the bay and a lovely pool area but that is where the positives end for this place. With the addition of the $51 a night resort fee this made an our stay here an expensive option, compared to other comparable hotels in Miami, for a decidedly under par experience. The rooms although very large and quiet are in need of a refurb. The cleanliness in some areas of the room left a lot to be desired. So glad I didn’t have to touch the phone next to the bed as the phrase “more germs than a toilet seat” came to mind when we saw it. We stayed 4 nights and the room was only serviced once in this time and that was only when we requested it be done at reception. So we had to make do with reusing towels and an empty shower gel dispenser for most of our stay. The shower was only ever luke warm at best and although there were two shower heads only one actually worked. There was a cheap nylon shower curtain that was a good 12 inches too short thus the floor got wet and slippery whenever we showered. An accident waiting to happen! Another issue for anyone with mobility issues is the height of the bed, it is unusually low would make getting up difficult for some. The kitchenette might have been useful if only there was a single utensil readily available (these had to be requested at reception). without the price tags. Overall the most disappointing stay we’ve had in a long time. We will not be returning.

The service is outstanding and the food is delicious. Extra applause to the Pool team who were amazing - it was hard to leave the pool which was such a highlight.

Raul the engineer is phenomenal he fixed my ac the service was amazing he came really fast his communication was very intellectual. Thank you for the service and it was just above and beyond. I will definitely recommend him for any issues in the future

Trenton was so amazing…. He was the cherry on top at my stay with the Mondrian. I had issues with my initial room at check in and Trenton quickly made changes to put me in a better room to kick off my birthday celebration. This is one of my favorite hotels in South Beach and with service like Trenton’s you won’t lack anything staying her.

The room was sold to us a high graded quality room. The room is worse than an old holiday inn. Badly painted tired woodwork with thick dripped gloss paint and untidy, uncleaned and poor. The shower doesn’t turn off either and after reporting it because it echoed in the bedroom was not the greatest experience. Poor service and poor hotel overall