Mondrian South Beach

I am currently staying here day 3 of 4. Th complaints on service and cleanliness are true. The suite was not clean (e.g other people’s crumbs in the kitchen) when we arrived yet management said I needed to wait until day three to get a cleaning. For five hours now I’ve attempted the get housekeeping to come do a cleaning and no luck yet. Michael at the front desk is polite and promises someone is coming but five calls and still nobody has showed up. Particularly when paying $800/night (Art Basel week), it’s outrageous to have this level of service. I should note that I’ve stayed here multiple times before in past years. Despite the bad reviews , I came here for the large two bedroom suite as I came this time with two friends and most Miami Beach hotels have small rooms. We are in our 40/50’s and well traveled. I’ll update if they ever come to clean but regardless this level of service and cleanliness is unacceptable.

Joaquin was the best server and truly made our experience phenomenal!! We loved it, would definitely recommend and come back for Joaquin!

We had such a great dinner, but our server Joaquin made our experience even better. The food was great, ambience was amazing, and the service was top tier! Thank you so much Joaquin!!

I stayed at this hotel in LA and loved it so i figured it would be the same here, i was wrong. got overcharged for using the mini bar when we didn’t, the rooms don’t get cleaned until day 3 - you have to call to get towels each day, by our final day the room was a mess…the couch in the room felt wet/gross..the pool area is cramped and looks way better in photos… i will say the staff was helpful and nice, but unfortunately the venue itself just isn’t it.

“Stayed at the Mandarin South Beach, and Tasheba ,Trenton, and Lounedy, really made my birthday feel VIP. I’m from Los Angeles, but this spot had me thinking… maybe I’ve been living on the wrong coast this whole time.” This is the most elegant experience