Mondrian South Beach

NOT RECOMENDED there is so much better on south beach! this Hotel claims to be a 5 star and pictures look lovely but in reality DATED AND OVERPRICED. NOISY ROOM, CARS BEEPING MOST OF THE NIGHT, PIPES SO LOUD WAS A JOKE! TV did not work, Aircon did not work (moved room and was the same still no aircon or TV working) NO utensils, plates or cutlery in kitchenette. (but overprice drinks and snacks filling the fridge and side) NO maid service, NO towels (had to request) then dirty ones piling up in bathroom, bin overflowing, got in un-made bed every night with a EXTRA $153.90 service charge (resort fee) paid at check out and a $600 hold put on your card on arriva, I do blame the travel company I used as well as I should have be told of these fee's when booking and have been told when staying previously but have also had them included in other previous bookings at south beach. When asking part of the service charge (resort fee) is the compementary prosecco on arrival, free internet, free coffee from 7-10am (but obviously hidden) ???? how is this complementary??? Also resort fee is for: Poolside chairs, kayaks & paddle boards (but not in hotel) , fitness centre, fitness classes, 2 hour bike ride, bellman/concierge, business services, wall street journal, (avarage age is over 60's so many not using any of this) WE USE NONE OF THESE BUT HAD THE COMPLEMENTARY PROSECCO AND COMPLEMENTARY WIFI SO HAD TO PAY (BUT I MUST BE STUPID AS I THOUGHT COMPLEMENTARY WAS FREE) So called free coffee we was told in restaurant from 7-10am was non-existant and found on last day on level 3 next to lift outside spa!!! This was overpriced and have stayed in a lot better. We stayed in a 3 star when returning from our cruise which was so much better service and even had 24 hour coffee and hot drinks 24 hours a day !!

I am currently staying here day 3 of 4. Th complaints on service and cleanliness are true. The suite was not clean (e.g other people’s crumbs in the kitchen) when we arrived yet management said I needed to wait until day three to get a cleaning. For five hours now I’ve attempted the get housekeeping to come do a cleaning and no luck yet. Michael at the front desk is polite and promises someone is coming but five calls and still nobody has showed up. Particularly when paying $800/night (Art Basel week), it’s outrageous to have this level of service. I should note that I’ve stayed here multiple times before in past years. Despite the bad reviews , I came here for the large two bedroom suite as I came this time with two friends and most Miami Beach hotels have small rooms. We are in our 40/50’s and well traveled. I’ll update if they ever come to clean but regardless this level of service and cleanliness is unacceptable.

Joaquin was the best server and truly made our experience phenomenal!! We loved it, would definitely recommend and come back for Joaquin!

We had such a great dinner, but our server Joaquin made our experience even better. The food was great, ambience was amazing, and the service was top tier! Thank you so much Joaquin!!

I stayed at this hotel in LA and loved it so i figured it would be the same here, i was wrong. got overcharged for using the mini bar when we didn’t, the rooms don’t get cleaned until day 3 - you have to call to get towels each day, by our final day the room was a mess…the couch in the room felt wet/gross..the pool area is cramped and looks way better in photos… i will say the staff was helpful and nice, but unfortunately the venue itself just isn’t it.