The Palms Hotel & Spa

First of all, the Palms is a beautiful property. Everyone I encountered there was pleasant and friendly. By Miami standards, the rooms were a decent size (although laid out strangely). There were two main issues during my stay, however, that would make me hesitate to book again. #1- Beach service. While I had no trouble finding someone to set up my chairs and umbrella, I would have died of thirst waiting for someone to come by to take my order. I think the hotel is to blame; I did see one young man working very hard in the Miami heat, but he obviously needed help. Never in the 2.5 hours that I was there on the beach was I ever asked if I needed anything. The beach service was a primary reason for selecting this hotel. I found it subpar, to say the least. #2- Elevators. There was one working elevator off the main lobby and it took a very long time to get anywhere, as it seemed to stop on every floor for no reason.On my last day at the hotel, a sign went up, alerting guests that there was another bank of elevators available. I suspect, thought, that the sign only went up because of the large number of wedding guests who had just arrived. I wasted a lot of time either waiting for the elevator to arrive or going up and down four flights of stairs. As the elevator issue was mentioned in reviews quite a while ago, I was very surprised it hadn't been immediately addressed.

Angel at The Palms was amazing today on the beach. He was very attentive and did a great job making sure me and my friends were taken care of. He was very friendly and took good care of us today!!! Thanks Angel!!!

What an amazing hotel! Magnificent grounds, beautiful pool and beach, and exemplary service! Angel took such good care of us! He was so attentive to our group. Went out of his way to attend to us! Highly recommend!

Beautiful hotel, excellent service. Can’t say enough good things about the beach service...especially Angel. He was very attentive and when there was a delay in a food order he handled it with great professionalism and offered compensation.

Wow what a fabulous start to my birthday week! Absolutely fabulous from the staff to the atmosphere to the service. Very warm and inviting resort the landscaping is superb very tropical if you’re wanting someplace off the beaten path in South Beach away from noise but yet close to everything definitely the place. Not pretentious very comfortable very high class. Moses concierge was superb made every detail from check in to information to just everything he left no detail undone. Beach staff and pool staff, Lara Jeon, Angle Gonzalez, Jorge Gonzalez, Christan, Jesús where fantastic!! Thank you for making my birthday week start off in a fabulous way!!