The Palms Hotel & Spa

I haven't even checked into this hotel yet and I'm already dreading it. It's been a complete nightmare trying to place this reservation. We have an event taking place on July 19th, I thought it would be nice to come a few days early to relax at the hotel and enjoy Miami. I contact the hotel as I was told to do by the group holding the event on April 5th. I received a response from an Assistant Manager on June 8th with a confirmation and a request for me to call and provide payment information. Multiple attempts trying to call the hotel, first time the phone just rang and rang. The second time i was greeted by a nice automated service that after multiple selection finally got me to the reservation VOICEMAIL. I left a message and have not heard back. I have contacted the hotel a spoke to someone at the front desk who tried helping but didn't seem to have any idea how to help. He did confirm that my reservation dates were WRONG. So NOW 2 months to get a reply and my dates are incorrect! Frustrated is an understatement. If it wasn't for the event that was taking place at the hotel I would NEVER consider staying here. I wouldn't waste my time, I'm starting to look else where. the commute will be worth not having to deal with the headache, it's obvious that this hotel does NOT have it together.

The Palms is very good. They do some things well. Staff is friendly and accommodating. Beach access is very good and beach staff are extremely helpful in getting you set up for a day on the beach -- they get your chairs and beach umbrella all set up for you - very well done. The property itself felt a little tired. Access to the pool from the hotel was very round-about - almost as if it was an afterthought. Pool was just OK - oddly shaped and about 4 to 4.5 feet across the entire length. Area around the pool was tight at times. Towels for the pool and beach were always available. Also they always had cold fruit water stations available - very nice touch. Our room did have a fantastic view of the ocean (11th floor) - but no balcony which most neighboring hotels have. Room service seemed to come at odd times and we were constantly bumping into them in our room - but to their credit they did always offer to come back later. Room was smallish and bathroom was different - one small room for the toilet and one small room for the shower - but it worked OK. Valet while very expensive ($41 per night for our car) - was very good. These guys were real pros. Plenty of Uber access when needed as well (so much so that you really don't need a car). I wouldn't call this a luxury hotel but it is not a vanilla Holiday Inn either - somewhere in between. If you can can a good price, it's a fine place to stay.

We stayed here for six nights. The hotel is lovely with nice surroundings and access straight onto the beach. We had an ocean view room on the 10th floor so the views were amazing. The bed was really comfy and it was very clean. It's at the quieter end of Miami beach which is exactly what we were looking for. The staff were all friendly and it had a nice pool too. We had breakfast there one day but felt at $30 pp it was very expensive. Also although it was trying to solve an issue, the man who scared the birds away was unsettling so it wasn't relaxed, so we found a cafe a short walk away that charged between $7 - $10 fir excellent breakfasts. Dinner at the restaurant and bar meals were far more reasonably priced and good. This hotel is worth staying at.

We stayed here for 6 nights.It was just a lovely Hotel on the amazing Miami Beach.Probably one of the nicest Beaches i have ever been on.We had a meal in the Hotel on our last night.It was fantastic!!! All the staff were very friendly and could not do enough to help you.We stayed there over Memorial Day weekend and witnessed a fantastic air show over the Beach which lasted pretty much all day. I definitely recommend this Hotel.

This Hotel is amazing, customer service is awesome, the beach side and the pool are as well of the top. The room was very clean, I was able to bring my dog, IDK if is allow by the hotel but mine is a service dog, I thought the food was going to be extra expensive but it's not, same as the drinks. Pool is open 24 hours, It feels like a 5 starts hotel. The only I thing I didn't like was the room bathroom, the toilet is separate from the shower and the sink.