The Palms Hotel & Spa

I put a lot of time into finding the perfect hotel in Miami. I was looking for someplace that gave me a tropical feel with nice grounds, good service, a clean room and a non-party atmosphere. When I take a vacation I like to have peace and a good drink at the pool or the beach. If I want a party I will go to the party and don't want to be stuck in the middle of it while trying to relax. This was a solo trip for a thirty something female. I felt completely comfortable. The location was great, the staff was helpful and courteous and the room and grounds were very clean. I greatly enjoyed my stay. In addition, I had a deep tissue massage at the Aveda Spa in the hotel and it was amazing. The massage was with Lidia and I highly recommend her. Will definitely go back to see her the next time I am in Miami.

My husband and I stayed at The Palms while attending a wedding in Miami Beach. From the moment we pulled up we received exceptional service! The valets were attentive and prompt. The bellman were fast and made sure my husband nor I had to lift a finger. The girl at the front desk was very welcoming and full of great information ! We booked an oceanfront room , 1106. Room was spacious and clean. But the best part was the view! Huge windows looking over the ocean! I'd definitely recommend spending the extra money for the oceanfront rooms! Well worth it!! We arrived late and ordered room service. It was DELICIOUS! My husband and I stay at high end hotels and the room service here by far was the best we've had. We liked it so much that we ordered in for lunch the following day rather than go out! The staff really goes out of their way to make your stay special And they are very accommodating. My husband and I booked a package which included the breakfast buffet daily. One morning I didn't feel up to going down to the buffet. I ordered room service and My husband went down to the buffet. while he was there told Colleen Zapata about it. She went out of her way to talk to her manager and have my breakfast taken off of our bill. This was the kind of service we experienced throughout our stay. Highly recommend this hotel !!!! We'd definitely stay here again! - Emily & Chad Elliott

I can not say enough about the service, room, and food at this hotel. This is my second stay and everything was phenomenal. One specific person I want to thank is Pauline at the store located in the hotel lobby. I was part of a speaking group who was working with a team of sales managers all week. Every morning I would go to the lobby store to get a coke and a cappuccino. Pauline greeted me by name and with her infectious positive attitude, she made my day better. I remembered her and her positive energy from my previous trip. In the end, I don't know if I was going to the lobby store to get a jolt of caffeine or get a jolt of the positive energy. Either way, do not miss out on this hotel and Pauline. You will not regret it.

We spent here 10 days and it was just perfect. We loved the place and the staff. Armand at the poolside bar became our best friend. My 6 year old son called him the Lovely. Thank you! The room was OK. And the location was OK. But we will remember this place because of the staff. Highly recommended!

Thank you to the staff of Essencia Restaurant at The Palms Hotel and their Spa staff for making our Brides dinner and lingerie party such a special event. Our friends arrived to a candle lit dinner with flower pedals on tables during Miami Spice 3 course Menu! The Palms truly went above and beyond to accommodate us. Loved it all!