Alicia, AJ and Jesus are is amazing! They are so welcoming and helpful. Everyday on the beach was the best because of them!

Went to the beach and the beach crew was amazing!!! Michael, Caleb and Jeffrey were so helpful and attentive. Will definitely come back because of them. Thank you for making my beach experience so wonderful!

Stayed at this hotel years ago for a business trip and LOVED it so was excited to book for leisure in April 2024. On the positive side, the hotel is ideally situated with lots within walking distance. Additionally, this hotel has an elevated pool (unlike many other hotels) so you're able to see the ocean from the pool area which is lovely. In fact, everything about the pool experience, including service, is top-notch and THE only redeeming thing I can say about our stay. Sadly, nearly every other aspect of the stay was incredibly disappointing. At over $600 per night under the Ritz Carlton brand name, I have some minimum expectations: I expect there is no "bad" room location (our room overlooked some kind of ventilation system). I expect hotel staff will be attentive and kind (from the check-in to check-out staff - except for the pool team - was aloof, bordering on rude and when I raised concerns they were clearly annoyed - with me). I expect a clean room (daily, we had to remind housekeeping to come and when they did finally clean we had to request, repeatedly, for a more complete job such as vacuuming up sand and not just making a bed and replacing towels). I expect re-stocking without harassment (not a day went by that we didn't have to ask for more coffee). I expect the hotel manager (or someone on her behalf) to respond when I reach out (we are now a week+ out from our stay and still no response). A caution to guests utilizing the hotel beach club: I worked with the "beach manager" to secure two chairs and an umbrella and tipped him $15 using Zelle thinking that was well over 20% of the approx $50 per day resort fee. Perhaps I should have tipped more. After several hours, I left for 10 minutes to wash my hands before ordering lunch. I left my book and sunblock on the chairs. When I returned, the umbrella was removed. I spent 30 minutes chasing an attendant (beach was so severely understaffed that someone from the W Hotel was pitching in that day) to replace the umbrella. The beach manager did not stop by to even apologize for the error. Kept the tip, though. On the second day, similarly, my partner and I ordered lunch, then got up to walk on the beach leaving belongs, again, behind on the chair. In less than 30 minutes our seats had been given away to other guests and our belongs left nearby in the sand. We cancelled the lunch and went to an off-site beach club. The hotel charged us for the lunch anyway. When I raised what happened on the beach to staff - requesting the resort fee and lunch cancelled be credited we got immense attitude as if I was the one in the wrong! I would have expected eagerness to correct and an apology. Not a 5-star experience to say the least. We travel to Miami Beach 4x per year at a minimum. I am a Bonvoy member. So I really wanted to love this hotel. But it is not a 5-star hotel and most definitely not worth the premium price point. Frankly, this location is a disgrace to the Ritz-Carlton name and has shaded my image of the brand overall. In the future, we'll stay at the Faena when seeking a luxury stay on Miami Beach.

Abrham was incredible. He helped me with a great view of the ocean with comfy towels. He was very nice and him and Caleb checked on me multiple times to make sure I was enjoying myself. Jesus was a great server too very cool & helpful. These gentlemen were the best!!

Visited Miami Beach and met Caleb, Rafa, and Abraham! ⭐⭐⭐⭐⭐ They provided us a really good exceptional service, they were super friendly, and made our beach day perfect. Highly recommended! If you ever visit this hotel make sure you ask for their great service