Desiree is a wonderful waitress very attentive and great vibes over all! Amazing service Food and drinks impeccable and Paul is a great manager I highly recommend 10/10 Come during the day around 2pm Amazing weather great vibes full menu Love this place

everything was good the employees were very attentive especially santiago he was amazing gave me great service would definitely visit again. the experience I had was amazing very thankful for the time I had desire was also one of my services she showed me the menu and recommend different cocktails and meals.

Stayed here for 12 nights as 2 friends celebrating 30th birthdays and we had the best experience from start to finish! All of the staff are lovely and will do anything they can to help you. We were worried about the room size after reading the reviews, but we had a superior queen city view room and this had plenty of space for 2 girls and all our luggage (no hanging space and we lived out of our suitcases but we didnt mind and it really wasnt an issue). We were surprised to find out we had breakfast included in our stay and this was amazing, id recommend the pancakes with nutella and banana. All of the staff at breakfast were lovely! We chose this hotel because of the location and you can walk to ocean drive, lincoln rd, espanola way which are popular spots in 15 minutes. Plenty of shops, bars and restaurants around. The hotel is right on the beach and sun beds, towels and unberellas are included in your stay. The staff that work the pool/beach are also lovely. I wouldn't hesitate to stay here again, I will definitely be back! I dont have a bad word to say about this hotel, or our experience. If you are considering booking this hotel, I would ignore all of the negative reviews and just book it!

Nice staff and a nice comfy room. Love the Phillippe Starck decoration of the hotel. It is a festive hotel why some noise must be appreciated, but that’s part of the party. Will stay here again, but might not be super family friendly if that’s what one is looking for.

Booked the hotel through travel agent last year. Under the impression it was a 5* hotel, but it's anything but. On arrival given very small room (Room 1104) located next to the lifts! Aware we had a city view room, which didn't bother us, but appears all these rooms are located beside the lifts. Noise of lifts during night woke us up. Only room for small beside table on either side of queen sized bed. Only 2 small drawers, with one containing the safe, and the other a hairdryer and slippers. You would have to 'live' out of your suitcase. Next morning complained at Reception. Member of staff not very helpful, and kept saying what we'd booked! Eventually spoke to the Manager, who upgraded us to another room (Room 707), which faced the pool area and the beach. First day at pool, we found the empty hotel next door was having major construction work carried out. Very noisy, and far from relaxing. We weren't informed of this work by our travel agent. We I contacted them about it, they stated the company they booked the holiday through never informed them either! The Friday, Saturday and Sunday were also terrible at the pool area (and not because of construction work). The music at the pool area we were at was extremely loud. However, the other pool are (Hyde Beach) had even louder, thumping, music. Apparently, the Hyde Beach pool was having a 'pool party', where non-guests could pay for access. That pool area was jam packed with people. So guests (unless you wanted to stand in the Hyde Beach pool area), were limited to the 1 pool. We ended up going to the hotel our son was staying at, and spending the day at his pool area! On one of these days, we saw 2 teenage girls (who had come from the hotel) standing outside waiting for an Uber. It was 5pm, and one of them was paralytic, and could hardly stand without the support of her friend. Both rooms we were in had a mirror fitted on the ceiling above the bed, and apart from the usual alcohol, soft drinks and sweets available for guests to buy in their room, there were a number of items we've never seen in a hotel room before, which included CBD Oil and a number of sex-oriented products! We're no prudes, but found this unusual to say the least. Only book this hotel if you are under 25 years old and looking to party. Also don't book the most basic room. We certainly wouldn't recommend this hotel to anyone, and neither would our son (who is only in his early 30s).