W South Beach

Wonderful pool crew. So helpful and couldn’t do enough to help the boys and get us all set up. Amya was very kind with all our different requests.

For a hotel that is charging us almost $4k/night this stay was a complete miss. There are so many nice hotels on South Beach. Do yourself a favor and book any other hotel. Room - we booked an ocean view room and when we got to our room on the 4th floor it was apparent that our room had a parking lot view rather than an ocean view. On the W’s website it acknowledges that rooms on the 3rd and 4th floor are “partial ocean view” and priced at a significant discount. I asked that we be refunded so that we paid for a partial ocean view rather than the ocean view we paid for…. They offered us a 1% refund which is honestly insulting given the price the partial ocean view rooms prices at an 18% discounts. They also offered us a new “upgraded room”. But said it wouldn’t be ready until evening and wouldn’t tell us what room it was. They dragged us along all day with when the room would be ready and I spent over an hour repacking my and my 2 small children’s stuff. Only to be told at 7pm when the room was finally ready that the room only had 2 beds when we had booked a room with 3 beds and based on emails prior to check in and how they set up our room they knew we needed to use all three beds. There response was that it has a private pool and a living room non pull out sofa with no shades as if sleeping in a pool or a sunny room are viable sleep options… Security - my family was asleep at 10:30pm when I was woken up by a knock on the door. I assumed it was a guest at the wrong room and ignored it thinking they would go away. Instead I hear a key swiping the door and the door opening and slamming into the top lock. I wake my husband and go out to see that the top lock was no longer against the door and someone clearly tried to break into our room. We called security who scanned our lock and said a house keeping key was used to attempt to enter our room. They said that they must be coming for turndown service but what kind of hotel does the down service at 10:30pm? I was told that they have the right to enter my room at anytime if I don’t have the do not disturb sign on. I’m paying for a hotel room for my family to sleep in, the hotel should not have the right or think it is ok to enter my room at that time. I emailed the hotel manager, Yovana, about this who is so unconcerned about this event or her guests experience that she didn’t even have the decency to respond to my email. Maintenance - I’m sure this hotel was nice at one time but it has not been maintained. The first night we were there we tried to put our shades down and the left side came down and the right side did not leaving them dangling diagonally to cover half the window. Maintenance came to fix them and left them held together with duct tape dangling in front of our window. In addition to the curtains, several outlets in our room did not work and one of our sink faucets did not work properly. Service - we called down for things such as water, towels and dish detergent for the in room dishwasher. After numerous calls about these types of things and each time being told they were on their way, they were never delivered to our room. Ordering lunch by the pool was almost impossible, each day we would have to walk around to find the waiter and ask him to come take our order, most days we would have to ask him multiple times before he would take our order. This was by far the worst hotel experience I’ve had and would highly recommend not staying at this hotel.

I had an exceptional experience at the W Hotel in South Beach, and I want to personally recognize Anna the General Manager for her outstanding leadership. She was incredibly professional, attentive, and genuinely accommodating from start to finish. What truly stood out was how quickly she responded to an issue I encountered—her prompt action and attention to detail made all the difference. She handled everything with such grace and efficiency, ensuring that our stay remained enjoyable and stress-free. Not only did she take great care of me, but she also went above and beyond to make sure my friends were well taken care of. Her entire staff reflected the same level of excellence, which speaks volumes about her leadership. This level of hospitality is rare, and I truly appreciate the effort and she and her team put into creating such a memorable experience. I would absolutely return and highly recommend this hotel to anyone visiting South Beach. Rose

Ask for Ana she’s the best!! Amazing Service and servers!!

Ana, Phillipe was amazing. We’re here for my cousin bachelorette party. Anna and Phillipe was so helpful and professional 10 out of 10 recommend at the W Beachside.