W South Beach

I recently spent a special weekend at the W South Beach with my daughter and my mother, celebrating my mother’s 77th birthday. The hotel is truly beautiful, our room was lovely, and the service throughout most areas of the property was warm and professional. We created wonderful memories and genuinely enjoyed our stay. After check-out, we stored our luggage and went out for lunch and a walk through the antique market on Lincoln Road. When we returned to pick up our luggage before heading to the airport, there was a cheese and wine activation taking place by the pool. Since we still had some time, the three of us joined the line, looking forward to ending our stay on a pleasant note. Unfortunately, our experience with the staff member serving the activation, Sophy, was disappointing and uncomfortable. While my daughter, my mother, and I were speaking in Spanish among ourselves, her attitude noticeably changed. I stepped forward first to serve my mother, then my daughter, and finally myself, as we were all together in line. At that moment, Sophy abruptly told me that people behind us were waiting for the tasting. I politely replied that we had also been waiting and that it was our turn, but she responded in a dismissive tone, saying it was “just a tasting,” implying that I was serving myself multiple times rather than serving three guests. The interaction became increasingly uncomfortable. The way the wine was poured and the overall tone felt dismissive and unwelcoming. After such a beautiful stay, it was sad to leave with a bittersweet feeling caused by an interaction that felt unnecessarily rude and, unfortunately, somewhat discriminatory. I share this feedback with respect because the hotel truly offers a wonderful experience overall. However, the Food & Beverage team should be aware that moments like this can overshadow an otherwise excellent stay. Every guest—regardless of language or background—should feel equally welcomed and respected.

Amazing experience thanks to two great teams: Boucher Brothers and the hotel’s beach team. Boucher Brothers handled the setup perfectly — everything was clean, organized, and ready to enjoy. The beach team made the day even better with their kindness, attention, and great attitude. They were always checking in and making sure we were comfortable. Both teams together create a top-tier beach experience. Highly recommend!

This is the worst hotel I’ve ever stayed at. Horrible service and the walls shake with blaring music until 11 pm. If you complain they will offer you a free dinner at their nightclub. If a guest can’t sleep and isn’t financially in need this is just annoying

Loved our stay here. The pool is beautiful and the entire hotel is nice, well maintained with the best vintage yet modern Miami vibe. Anna the pool manger and her entire staff are personable, so kind, and take the best care of us! Food is great, pool is warm, can’t recommend enough!

Great stay during SOBEWFF. Service at the pool was fantastic, room was great and good drinks and service. Anna was great!