W South Beach

Beach service was excellent. Juan and the rest of the staff were top notch. Made sure we were comfortable and well taken care of. Five stars!

Check in was seamless and staff was immediately accommodating. They give you a lovely Japanese cocktail to welcome you. I want to start off by saying the staff of this hotel are very sweet and definitely exude customer service. Let’s get down to why I even gave a two star when it really should be at one. I booked in advance an ocean view room, and as shown by my pictures from my balcony attached, you will see that there is absolutely no ocean view. They claim “levels three up are considered ocean view.” at least identify the room as partial or none as a disclaimer when you book. I did not make a fuss because I just wanted to enjoy my time. We will come back to this. Upon checking in my room, there is construction going on in the building across from you. As you can see, I am located right above the pool and one of their main dining areas. They should absolutely disclaim that there is construction going on and you should expect loud noises and disruptions at any hour of the day. Which of course they did not. We’re talking 7 am wake up! Next comes the comfort of the bed. I felt like I was sleeping on top of a concrete brick associated with concrete pillows. For a five star hotel I would expect more. Much more when it comes to sleeping at a hotel! Let’s get to the food. Again staff l very lovely… Food deserves less than a one star. From the beach to the pool, to their dining room. Food was absolutely horrible. And for the price absolutely not even worth a penny. The pool was nice. Beach was nice and hotel decor was absolutely beautiful. Location is lovely considering it is across the street from a convenience store and great restaurants such as Mr. Chow and STK. The kicker for me was when I that decided to talk to management. my family and I checked in to the hostess for our pre-reserved daybed on the beach. Upon checking in the manager was vocalizing the need to cut down the daybeds in half considering it was not a great day for the beach with the weather permitting. When we asked about honoring the same discount, the hostess advised us that we had already prepaid it as we pre-booked the room. So we went along with it. After we got settled into our daybed, the manager approaches us to get a method of payment to secure our reservation. We informed him that the hostess let us know that we already prepaid the daybed… he then took it upon himself to blame the staff that she was incorrect and “new” , and that when he claimed the discount on the daybeds, he was referring to another guest. How unprofessional! That was my ticker. I went to management and lodged a formal complaint. She took care of a portion of our bill and remained professional no matter. Even sent sparkly wine to my room as a good peaceful gesture. All in all, wouldn’t return unless Ritz or FB gets shut down. Again, kudos to staff. They made the 2 star truly a 5. Every either.., a one.

We stayed in a Studio room with a spacious bathroom and very clean. The AC worked well, and the room was not quiet between floors, door slams, and music from a club downstairs that could be heard throughout the night. The bed was comfortable but not luxurious. The European-style weekend breakfast buffet was excellent, between the buffet and omelet station, there was no need to order à la carte. Staff were adequate but not particularly warm. The gym was bright, cool, and spotless, with plenty of new equipment. The pool area was loud and crowded, and attendants seemed overwhelmed, though Sam stood out as polite and helpful. Not a relaxing experience but that’s typical of Miami. The frozen grapes and drink samples were a nice touch. The beach filled up early. Alex at the spa gave a nice massage, the spa facilities were closed for renovation. Housekeeping was inconsistent. Extra pillows took two calls and over 30 minutes to arrive, and our specifically scheduled 6 a.m. room service we intended to eat before our early flight showed up over 20 minutes late with many requested details missed. Frustrating. The complimentary bikes were uncomfortable and hard to steer, skip them and rent a Citibike instead. Also, we were disgusted by the overuse of plastic water bottles at this hotel. The W should have a more sustainable, environmentally friendly way to provide free water to guests throughout the hotel (paper water bottles or reusable!!!).

Had a great trip to the W. Anthony at the pool was a very gracious host. Very accommodating and helpful! Look forward to coming back soon.

Alanna is the best. Very nice and she helps. WW got. a nice bed. at the Pool Right away. Great Service and good Wine. Thanks