Four Seasons Hotel Miami

Make this 25 characters I am honestly shocked and disappointed by my experience at the Four Seasons Hotel Miami: @fsmiami. I was checked into a room that was completely unclean — the toilet was in a disgusting condition, and the room was so messy I was in shock and couldn’t even record it. I was then asked to step out and leave my belongings so housekeeping could clean. When I returned, my belongings were gone. These were not just items — they included two years of my work: handmade designs, clothing, jewelry, accessories, and shoes. I reported this immediately and have made several attempts to resolve it, but my belongings have still not been returned. What made this worse was the lack of empathy and accountability. At checkout, instead of support or compensation, I was given additional charges. This experience was humiliating and deeply disappointing. I never expected this from a brand like Four Seasons. This was also my first vacation with my son, and part of this incident resulted in a hospital emergency, which made the entire situation even more distressing. These items are part of my business in the fashion industry, used for shows, samples, and rentals, which makes this loss even more significant. I have also involved the police regarding this matter. I am now considering legal action, as all efforts to resolve this privately have failed. If anyone has advice or has experienced something similar, I would appreciate your guidance. You can reach me by my email at: Sarah262641@yahoo.ca

The Four Seasons in Brickell proved to be a solid choice as a base to explore Miami. We like the brand and usually consider it when there's one in a city we visit. The property opened just over 20 years ago and has generally aged well with little patina, apart from some stains on the bright carpets. Why not 5/5? On the second day we reported a defect in our room, which remained unattended despite housekeeping confirming they'd look into it. A follow-up request went unanswered. Only when we contacted the front desk manager directly was the issue dealt with - and to our complete satisfaction. While everything turned out well, we would have preferred not having to escalate in the first place. That said, when we're back in Miami, we'll be back at the Four Seasons for sure.

Had another good stay at the Four Seasons Miami. The relatively recently renovated rooms are nice. The access to the Equinox is a great perk. Reception and valet service was spot on. Service at the restaurants was a bit below Four Seasons brand standards, but that may be just Miami related. I will definitely stay again when I am in Brickel

We have been here for 2 days and staying for another 5 days in a residence attached to the hotel. The residence is spacious but poorly decorated with carpets that have seen better days, a pot with egg that hasn't been thoroughly washed, a shower curtain with mold, walls with marks on the, not the Four Seasons experienceon would expect. The windows cannot open and there is no balcony so the condo is not pleasant. The hotel lobby is always freezing and they have a repulsive air freshener circulating. The outside area is wonderful and makes the noisy downtown bearable.

Excellent hotel, very attentive staff. Lovely large room with excellent house keeping. Pool area brilliant. Will come back