Four Seasons Hotel Miami

It was amazing crazy team,crazy room it was wonderful I recommend. The room was better then the pictures.

Valet review only: 1. Front desk valet in a state of disorganization 2. Prices up from $25 to $35 for 2 hour minimum 3. 15-20 minute wait in non-prime time, mid afternoon 3. Younger attendants helpful but limited in getting solutions 4. Older attendants and bellhop give dirty looks instead of a more customer service driven attitude. 5. Car delivery by valet was met with a stare and not a smile in sight or apology This is a normal occurrence. Father’s Day last year for brunch, $1300 expense, well worth it, was spoiled by a wait of over 40 minutes wiring and sweating outside, as they could not locate the car. It was found eventually, parked just inside the doorway of the garage. Four Seasons you need to do better here. This is a prime location and needs to be serviced as such, or at least, we should receive the kind of service that a shopping mall valet would give.

Our anniversary stay at the Four Seasons was truly exceptional. From the moment we arrived, the hospitality and attention to detail stood out. We were surprised with a beautiful bay-view upgrade and personalized anniversary touches, including balloons in our room, which made the stay feel incredibly special. Alejandra was a standout employee — warm, attentive, and genuinely thoughtful. Every request was handled promptly, and the little touches made such a difference: eye masks, slippers, a leather cord organizer, and eyeglass wipes were brought to us without us even having to ask. One of my favorite moments was when the team alerted us that rain was coming because I had mentioned that I didn’t want to get caught in it. That level of attentiveness really impressed me. The poolside service was wonderful, and the food was just as good. We actually ended up canceling some of our plans because we were enjoying the hotel so much. The experience was so good that I booked a stay at the Four Seasons Fort Lauderdale for next month before we even left. That says everything about how impressed we were. Thank you to the entire team, especially Alejandra, for making our anniversary stay so memorable. This is exactly what exceptional hospitality should feel like.

Love this hotel! It's our home away from home when we are in Miami. Can always count on great service and a great experience. Props to Leticia (Hotel Ambassador) for always going the extra mile for us - she is a huge asset to Four Seasons Miami.

We stopped in for the night before heading out for our vacation. Unfortunately, we could really experience the entire hotel as our flight was delayed and we got to the hotel late evening. On our arrival, we were welcomed be friendly Valets, who guided us to check-in, the front dest staff absolutely brilliant professional and friendly. As we were so later we really wanted food, the front desk lady, escorted us to their restaurant (9:20pm), it was explained to us that the restaurant usually stops serving around 9:30/9:40pm. The restaurant hostess, also brilliant, sat us immediately. Now this is when our experience completely changes. Once sat we sat, we sat and we sat. Looking at the time we started to wonder if we would ever get served and if the kitchen has closed. Finally we had to ask a staff member for service. We placed our order, the food came extremely quickly, like we were being rushed. The food it's self was so disappointing. One for the dishes appeared to be burnt and or microwaved, the dumplings. The rest of the food a little above average. We left and finally headed to our room. The room it's self very clean bit warm all night, sheets and pillows ok mattress I have no commitments at all dreadful. What really got me was there was no coffee machine, no water in the room. I will say the breakfast was good. We have left this hotel and will definitely not be returning, which is probably a shame as we've stayed in 4 seasons in Europe quite a few times and had completely different experiences, it could be be or an American franchises way of doing things but for us, well be chilling at the Ritz in Miami from now on. Oh, have got an email from the hotel asking our review and or my bill as of yet.