Mandarin Oriental, Miami

we checked into this hotel after hurricane Irma left us without electricity. from the first contact with this hotel we could tell we would be treated very well.(Lily Choi helped us with our reservation and she was so helpful and caring to the needs of our daughter!) I must say I was extremely pleased with the customer service at the Mandarin! Our 9 month old daughter was with us and we needed a few extra things to accommodate her. They brought us a fridge for her milk, diaper pail and crib. We enjoyed the live music at the bar in the lobby and the restaurants were amazing. Every aspect of our stay was outstanding. If i had to point out anything I would say its time to replace the carpet in the hallways as they are getting somewhat worn.

We love this hotel, the place, the hospitality, the service, every thing is amazing. We stay in this Hotel four times and we always choose this hotel to stay in Miami. There is many restaurants near the Hotel, drugstore and supermarket.

We recently stayed here at the beginning and at the end of a cruise. On both occasions we received excellent service especially from Chloe who was on Reception each time. The second time we arrived early in the morning and as we expected our room wasn't ready but Chloe took the time to ring us a couple of hours later when it was. The rooms are luxurious and very well appointed. The washroom amenities in both were excellent with both a shower and a bath. If we return to Miami then I expect we will stay there again!

Arrived on 6th September as part of our honeymoon for 3 nights pre-cruise but unfortunately our trip was cut short to just one night due to Hurricane Irma so unfortunately did not get to spend as much time as we wanted here at this amazing hotel. The hotel is gorgeous and staff absolutely amazing everyone we experienced was so helpful from the moment you arrive the doormen were their to help you with cases. Concierge was able to assist us during our stay to help with cancellation of our car hire and was very grateful to them for their help. Was given a lovely room thanks to Natasha who i had spoken too prior to our stay here She went above and beyond for us to make our honeymoon stay as perfect as she could. Our room was made beautiful prior to our arrival fresh white rose petals on the bed, chocolate covered strawberries and a lovely note. Spoke with Natasha personally on check out and she made sure we had a somewhere safe to go before the hurricane came in. She couldn't of been more helpful prior to staying and after checking out so thank you for making our short stay so amazing can't thank you enough for a wonderful start to our honeymoon adventure. Didn't get to use the pool, or other facilities due to our unfortunate quick departure but everything looked perfect. We have decided we will be coming back to Miami next year for our one year anniversary to hopefully do what we had planned this time around and will definitely be booking the Mandarin oriental for our stay. Can't recommend this hotel and its staff enough. Until next time......

I spent a bit of time here and really enjoyed the personal touch. Service was beyond my expectations. The time spent in the lobby/bar restaurant was well spent with fabulous service from staff that had one mission: make me happy. I enjoyed the fusion style of kitchen with nice fresh vegetables. I enjoyed the drinks, but knowledge of gin tonics is pretty limited.