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Mandarin Oriental, Miami in Miami, Florida

There's an unmistakable air of Magic City in the five-star design of Mandarin Oriental Miami. Palm-shaded cabanas are just as glamorous as they are in South Beach, but with the added allure of seclusion granted by a private beach club on tony Brickell Key. Three floors of the resort are dedicated to Mandarin Oriental’s signature spa treatments, and it’s also home to the only North American location of Chinese luxury brand Shanghai Tang.

Pity the souls arriving to work in the skyscrapers across the water – your office is a hammock, and an infinity-edge swimming pool is just a few strides away. Order a pre-lunch mojito. In the afternoon, strut down boutique-lined Lincoln Road like it's your runway. Listen to Cuban jazz in the balmy night air as neon lights glint off Biscayne Bay.

Location of Mandarin Oriental, Miami

Mandarin Oriental, Miami
500 Brickell Key Drive
Miami, Florida

Nearest Airport: MIA

Amenities for Mandarin Oriental, Miami

  • General Information
  • 326 Guest Rooms
  • Ecologically Sustainable Practices
  • Dining
  • Outdoor Dining
  • 2 Restaurants
  • Cafe
  • Bar & Lounge
  • On-Site Amenities
  • Concierge
  • Spa on Property
  • Complimentary Newspaper
  • Private Beach
  • WiFi
  • Boutique
  • Outdoor Pool
  • Personal Trainers
  • Outdoor Spa Treatments
  • In-Room Amenities
  • Turndown Service
  • Air Conditioning
  • Bathrobes
  • CD Players
  • Direct Dial Telephones
  • DVD Players
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • iPod Docks
  • Flat-Screen Televisions
  • Luxury Linens
  • Luxury Bath Amenities
  • Activities
  • Pilates
  • Tai Chi
  • Yoga
  • Fitness Classes
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Family
  • Babysitting
  • Teen Spa Treatments
  • Teen Activities
  • Nearby
  • Shopping
  • Art Galleries
  • Museums
  • Restaurants
  • Golf
  • Nightlife
  • Beaches
  • Interests
  • Beach
  • City
  • Summer Getaways

Reviews for Mandarin Oriental, Miami

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TripAdvisor Traveler Review Rating Reviewed 18 hours ago

We recently returned from a four-night stay in a Bay View Suite at the Mandarin Oriental, and while the room was somewhat dated and worn, poor service is what really makes this hotel an unacceptable choice for travelers considering luxury hotels in downtown Miami. First, our room wasn't ready at the hotel's check-in time, despite the fact the hotel arranged our transportation from the airport and knew our planned arrival time. We were told the delay was created because the hotel had been at full capacity the day before and "it's a really big room" (it's not). Not the biggest problem in the world, but likewise not the best way to start your holiday. Second, all "Bay View Suites" apparently don't include a bay view. Instead, we looked directly at the Miami skyline – a beautiful view, but not acceptable when they charge a considerable premium for a suite they explicitly market as having a bay view. Seven hours after arriving at the hotel, we were eventually moved to another "Bay View Suite," which had what could more accurately be described as a partial bay view. When paying more than $1,100 per night, it was hard not to feel manipulated by inaccurate marketing. Third, housekeeping didn't service the room on our first day, despite being out of the room for more than four daylight hours and leaving the "please make up room" light on. We called and spoke to Sebastian, an assistant front office manager, who told us he would contact housekeeping to hear "their side of the story" (his words) and would call us back. He didn't. When a housekeeping manager followed up – not the front office manager we spoke to – we were told, albeit politely, that our room wasn't serviced because we left the "do not disturb" light on. We didn't. In fact, while we were out, in-room dining staff had entered our room, without us contacting them, to remove the coffee service we had ordered that morning. The housekeeping manager acknowledged in-room dining wouldn't have entered the room on their own if the "do not disturb" light had been illuminated. But I guess it's easier to blame us for their error. Subsequent visits by housekeeping left a lot to be desired, with used mini-bar items not being replaced and bathroom amenities not being replenished. Fourth, the walls are thin, and the rooms can be noisy. If you have an early-riser in the neighboring room, expect to be awoken by the sound of his or her TV or of him or her talking on the phone. Further, since the hotel sits below the flight path for MIA, sensitive sleepers in rooms facing downtown (like those in a so-called "Bay View Suite") will hear the planes flying overhead. For the sake of full disclosure, after discussing the service issues with management, we were provided compensation that equated to less than 13% of the total cost of our stay. We still felt it was a bad value. In short, the value proposition for this hotel isn't there. You pay a premium for the Mandarin brand, but you don't get premium service or accommodations. And while the rooms are dated, it'd be easy to overlook those issues with exceptional service. But as-is, paying premium prices for unacceptable service and mediocre rooms makes the Mandarin Oriental a bad choice amidst a sea of luxury hotels within its vicinity.

ARCJCM - Santa Rosa Beach, Florida

TripAdvisor Traveler Review Rating Reviewed 2 days ago

This was our fourth visit to the Mandarin Oriental in Miami. We have also stayed at Mandarin’s in Singapore and Las Vegas. While the hotel is still nice, we had a few issues on this trip that will probably have us looking for a new luxury hotel for our next Miami visit. On the plus side, the lobby and public areas are beautiful. The spa is also very nice and we had a wonderful couples massage in their couples suites. Starting the massage in the later afternoon and completing after sunset we had great views of downtown Miami. The high-end restaurant, Azul, is closed so the only restaurant on site is La Mar. Dinner at La Mar was delightful, food and service were both great. The Pisco Sours were great and they had a pisco Strawberry Manhattan that was amazing. Breakfast at La Mar was nice, but on both days there were fairly long waits with a line curling around into the hall and partially up the stairs. On Sunday the wait was around 15 minutes. Lots of children mean a fairly constant noise level throughout the restaurant. The pool area seems to be much too small, or not well managed. On Sunday we were turned away from the pool due to lack of space and offered space in the “beach” area which is just a sandy patch of land across a public path from the pool. There were lots of empty spaces in the pool but it seems that many people went to grab pool spaces first thing in the AM and were holding them all day, even though they weren’t even at the pool. On Saturday, we arrived at the pool in the late afternoon and were able to get chairs but had to wait about 30 minutes for margaritas, which were only OK. The room itself was nice, but there were a lot of small problems that were just annoying. When we arrived there was no hand soap, the hand shower was broken, and the adjustment valve between the hand shower and the overhead shower kept changing positions. In most hotels this wouldn’t be an issue, but for the price point of the Mandarin you’d think they could manage to have soap to wash your hands. Overall the Mandarin is ok but I found myself wondering if it was really worth the price premium.

RichBelanger - Ann Arbor, Michigan

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

It was a super nice hotel the lobby its amazing yet the room are garbage old even the sheets feel terrible. I wouldn't recommended it has so much completion around you should jus go anywhere else the lobby its pretty but thats about it

Alex M

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

Part of a luxurious weekend getaway is not only enjoying good service but also freedom from unnecessary hassles. The Mandarin Oriental located on Brickell Island really makes a visit there as effortless and pleasant as possible. From the reservations process to check in to the concierge to valet to housekeeping, its a hassle-free experience. Our room was spacious and well appointed with a great shower and bathtub ( getting rarer these days!) and plenty of helpful amenities. The pool is well attended and provides complimentary water and fruit as well as good service. The gym is well maintained and clean. We didn't visit the spa, but it is known as one of the best. Our meal at La Mar at the hotel was excellent and there is live music nightly in the bar. I would totally recommend it as a great weekend escape!

orientsailor - New York City, New York

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

We stayed here as a couple for 3 nights in early February 2018 (my husband was travelling for work and I accompanied him for a few days in the sun). The hotel, amenities and service were outstanding. We ate in the Peruvian restaurant a couple of times and both it was great and fairly priced. We appreciated the slightly removed location. It was a quiet and peaceful place to retreat, and a close enough walk to the rest of Brickell. Beautiful view of Brickell from the balcony.

Kookie_10 - Montreal, Canada

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