Melia Milano

Weekend away with the fam. Lovely clean hotel with large spacious rooms; plenty of storage for clothes. Gorgeous reception with polite staffing.

Mixed experience at this hotel. The establishment is absolutely gorgeous with a great design and interior decoration. The room I stayed in was nice however I had a few issues. The bathroom doors are positioned very awkwardly. Unfortunately the room was dusty and I found a few bugs from mosquito to spiders. The shower did not drain and had quite a bit of standing water. The location was good and the staff was all very friendly. I think with a few improvements in house keeping and maintenance this place would be a 5/5 but it sits at a 3/5 for me. As a 5 star hotel these are things that should be considered.

The Melia Milano is an absolutely stunning hotel, we booked ‘The Level Room’ and Laura & her colleagues were amazing. They were super helpful, and nothing was too much trouble. We especially appreciated the balloons and prosecco that they added to the room after we shared we were there to celebrate a recent birthday. One minor issue, when leaving the room we put ‘do not disturb’ & ‘do not clean room’ signs on - however this was disregarded and room service still entered. On the whole, we would definitely recommend ‘The Level’ to anyone coming to Milan, it is definitely worth the upgrade with a lovely private lounge on the first floor.

Camila was great for Guest Experience. She gave us a memorable experience, also the rest of the staff were great. The gym needs bigger dumbbells.

Based on our recent stay at Meliá Milano, I would not recommend this hotel, especially for guests expecting a true five-star experience in Milan. There were some positive aspects: our initial check-in was handled by a lovely receptionist, we were provided a complimentary room upgrade, along with a welcome cake and wine (later swapped for two bottles of ice tea). The shower pressure in the room was excellent, and the gym being open 24 hours was convenient. However, several issues seriously impacted our experience: Room Comfort: Despite the upgrade, we were given two single beds pushed together instead of a proper double or king bed. This was uncomfortable and not what you would expect from a five-star hotel. It’s a basic standard that was not met. Location: While the hotel is near the train station and central Milan is about 15 minutes away by train, the area itself is surrounded by construction and lacks the atmosphere you would expect from a five-star property. It does not feel like a classy or desirable part of Milan, which could be misleading for guests unfamiliar with the city. Service after check-in: After the warm welcome, service became inconsistent and slow. Requests made via the app—such as for a comb and a night pack—were not fulfilled promptly. The comb took two days and multiple reminders, while the night pack never arrived. Tea bags and coffee were not restocked in our room throughout our four-day stay, despite repeated requests. Room cleanliness: The cleaning standards were disappointing. On arrival, we found blood stains on our pillows, which is unacceptable at any level of hotel, let alone a five-star. Breakfast experience: The breakfast was decent but not exceptional. The service was overly hasty; plates were taken away even while we were still eating, and on one occasion, my nearly full plate was cleared while I briefly left the table to order for my wife. Safety concerns: The gym had a water machine positioned dangerously close to exposed electric wires. On the first night, I had to move the machine and use towels to prevent a potential hazard. Despite reporting this to staff on two separate occasions, the issue was not resolved and my concerns were dismissed. Unexpected charges: We were charged a city tax that was not mentioned during booking, and the hotel’s location does not justify such a charge as it is not in the city center. While there are some hotels in Milan that offer high standards of service, cleanliness, and location, our experience at Meliá Milano did not reflect the quality, comfort, or safety expected from a five-star property. I would advise potential guests to consider alternative options unless significant improvements are made.