Starhotels Rosa Grand

Extremely Disappointing Experience. I stayed at this hotel in January and I am certain that I left three rings behind. As soon as I realized, I contacted the hotel immediately via phone and email to report the situation. Despite my clear communication, I was told that the rings were not found, which contradicts my belief that they were left in the room.Since January, I have been exchanging emails with the hotel to resolve this issue, and I was later referred to their insurance provider. However, I have received no further communication from anyone, and my emails have gone unanswered. This lack of response is incredibly disrespectful.I expected far better customer service and support in resolving this matter. It is unacceptable to leave a guest feeling ignored and without any resolution regarding their lost items.

My wife & I stopped over in Milan for our Anniversary Eve in Milan. It was one of our best ever (and we’ve celebrated it previously in Moscow, on African Safari, Ayer’s Rock, Hawaii, Bordeaux, and Croatia). We did the Duomo, Galleria, and an opera at La Scala. But our stay at Rosa Grand Milan is what made it fabulous. First, an excellent location: close to the center, but facing a quiet park. The staff were over-the-top friendly, professional, and accommodating. Our suite was incredibly comfortable and stylish. And we enjoyed their various eating/drinking venues within the hotel. Needless to say, we highly recommend Milan and the Rosa Grand Milan. Our only regret was not staying longer

Great location right near the Duomo. Rooms are well-sized and nicely done. A very convenient and comfortable option for a stay in Milan.

Location, Location, Location! Right beside the Duomo and walking distance to pretty much everything in the area. Great staff: there was a political rally one afternoon and the staff kept us fully informed, very helpful. Nice room, lots of facilities. We were at the back of the hotel, third floor. Meant a bit of corridor walking, but it was very quiet at night. Breakfast was below 5* standard, particularly hot food choices. Would've been nice to have an egg station, and more fried food rather than steamed. Good hotel - would recommend.

The hotel is centrally located, walking distance everywhere. I stayed there during a business trip and all the planning was very smooth. The room allocated to me was very nice, I could see the Duomo. The amenities were nice and the small touches everyday as well. The breakfast was good.