Starhotels Rosa Grand

Location, Location, Location! Right beside the Duomo and walking distance to pretty much everything in the area. Great staff: there was a political rally one afternoon and the staff kept us fully informed, very helpful. Nice room, lots of facilities. We were at the back of the hotel, third floor. Meant a bit of corridor walking, but it was very quiet at night. Breakfast was below 5* standard, particularly hot food choices. Would've been nice to have an egg station, and more fried food rather than steamed. Good hotel - would recommend.

The hotel is centrally located, walking distance everywhere. I stayed there during a business trip and all the planning was very smooth. The room allocated to me was very nice, I could see the Duomo. The amenities were nice and the small touches everyday as well. The breakfast was good.

Buyer Beware – Refund Issue and Poor Management Response We booked this hotel for the Olympics and opening ceremonies and needed two separate room blocks. The first booking was for two nights ($3,178.49), and the website clearly stated it was fully refundable up to two days before arrival. When I went back to book the second block, those rooms suddenly showed as unavailable, even though a full-stay search showed plenty of availability. That inconsistency raised concerns, so I canceled the first booking within about 15 minutes. The hotel then denied the refund, claiming the reservation was non-refundable. That is not accurate. I have a screen recording showing the refundable terms at the time of booking. We contacted both the front desk and Hotels.com immediately. At that time, we were told a full refund (by the front desk Rosa Grande) and that it would have to be processed by the manager when she came in the next morning. Instead, the manager later denied the refund and stated they would not honor the reservation at all due not availability. However, rooms were still listed online, at significantly higher prices. Chase dispute team and Hotels.com escalated the issue to their supervisory team, but hotel management refused to cooperate or resolve the situation. This experience showed poor communication, inconsistent pricing, and a refusal to honor stated booking terms. I would not book here again. PLEASE DO NOT BOOK HERE - BUYER BEWARE. When the escalation team tries to reach the hotel manager Anne Z she will refuses to provide a supervisor at Starhotels and will not provide any further detail.

Great location for visiting the Duomo and shopping. I appreciated that water bottles were replenished daily and multiple times during the day. Many pros to this place, but a couple of cons (solely based on our experience, but perhaps not an issue to others): the pillows were very uncomfortable and perhaps the hotel could have been a little more proactive in to notifying guests about the Milan marathon and impact on transportation (there was a sign near the elevator notifying guests about this the day before the marathon, but would have greatly appreciated this information upon checking in).

From the moment we arrived at the hotel, we could sense that this was on the upper end of a 4-star experience. From the concierge service to the scale and luxury of the rooms, we felt ‘on holiday’ amidst a busy city-break. Complimentary water was a friendly touch, in an expensive city. We got room service one evening and it was very delicious but as expensive as you can imagine for a 4-star hotel. The mini bar (and hotel bar) prices were also incredibly expensive, but the available options were fair if you are willing to pay for the convenience. We had our room made up during our stay and were very happy to walk back in to a lovely clean ‘like new’ room.