Palace Hotel

⭐☆☆☆☆ Absolutely disgraceful experience – avoid this hotel at all costs. I paid €1500 in advance through Booking.com for 5 nights at what was advertised as a luxury five-star hotel. What I got was a complete nightmare from the moment I walked in. The room I was given was suffocating, filthy, and reeked of cigarette smoke so badly it made me nauseous. It was uninhabitable. They offered me another room that was somehow even worse – smaller, darker, and just as disgusting. Finally, they showed me a room that was barely acceptable but demanded €700 per night extra to stay there. This is pure extortion. I had no choice but to negotiate and pay an extra €300 just to survive the rest of the stay. The scam doesn’t stop there. The hotel advertises a “private beach” – what they don’t tell you is that everything on that beach is charged separately: sunbeds, towels, umbrellas, and a so-called “comfort zone” that costs €60 per day. The beach restaurant? An insult to guests – overpriced, low quality food that would be unacceptable even in a cheap roadside diner. Let me be very clear: • This is not a 5-star hotel by any standard. • The rooms are disgusting and the prices are absurd. • The hotel deliberately misleads guests with false advertising. • The management is running a money trap disguised as a luxury stay. The only redeeming factor was the front desk staff, who were polite and tried their best, but it’s clear they’re powerless under a hotel policy that puts profit over guests’ wellbeing. I strongly urge Booking.com to investigate this property and reconsider its placement on the platform. This hotel should come with a warning label.

Excellent 5* hotel with a few issues that weren't advised to us pre-arrival. I have to make special mention to Poorna Dewage who was so attentive, very friendly and an absolute credit to the hotel, first class member of the staff. Unfortunately for us the hotel is much more geared up to a business/conference style hotel than personal and individual guests such as were ourselves. This was never disclosed to us and we found it rather uninviting at many times with business people surrounding us in the hotel lobby/bar and other areas. The hotel was very empty at many times apart from when a conference was on (this happened perhaps 5 times throughout our 12 night stay). Most, if not all, evenings in the hotel were dead and the beach restaurant/bar area was all taken up by the private events that were being attended to from the conference guests. The staff were VERY attentive and polite which was lovely and the breakfast that we had included was also very lovely, albeit ordering coffee seemed to be unnecessarily difficult every day!? The most disappointing moment of the holiday was to have our designer sunglasses stolen on the very last day from the private hotel beach area that we had attended on every day without issue. We complained to the beach staff, the beach bar staff and also the hotel reception but unfortunately no one seemed to be interested or helpful in any way which was most unexpected and most upsetting. We simply left the hotel at the end of our stay and no one even apologised or acknowledged for the loss. A real shame to what was a relaxing holiday in the Italian sunshine.

It was not a pleasant stay. No coffee machine or tea in the room. No iron in the cupboard and not even possible to borrow one. Big bags of dirty towels next to our door all day long and the worst… after coming back to the room after dinner, our door was open. The neighbor’s room was open too but nobody around. First they blamed us saying that we forgot to close, which of course was not the case, and then they said the cleaning lady forgot to close. It never happened to us in any hotel. For a 5 star hotel, completely unacceptable! We will never come back.

Great stay at Palace hotel! The room was very nice and clean, breakfast was amazing and the stagf is excellent. Special shout out to Haney, who was working in the nights and doing everything to make our stay wonderdul. Also a big thank you to Christian, Maurizio, Matilda, Monica and Adriano, you guys are awesome!

I had a great experience during my visit, and I’d like to highlight the excellent service I received at reception. Haney Majdi was extremely helpful, professional, and welcoming. He made the whole process smooth and pleasant. It’s always nice to be greeted by someone so competent and friendly—thank you for the outstanding service!