The Pfister Hotel

Spent three nights at the Pfister while experiencing our first trip to Milwaukee. The beautiful lobby and sparkling wine at check in were a great way to start. We had a tower room that was spacious and had views of the city, the art museum, and Lake Michigan. Club Lounge access provided ample breakfasts and small selections of evening snacks with a cash bar. Booked a massage at the Well spa. Very nice facility. Each massage room has it’s own bathroom and shower - that was an extra treat. The lobby lounge at the Pfister is lively. Bartender Cesar makes a great margarita and the food menu has plenty of options. Only drawback of stay was the ability to hear people in the room next door. Not as soundproofed as needed. Loved the convenience of the location, the charming atmosphere, and the customer service.

Overall, I would not return to this hotel without solid proof that housekeeping has improved. The short overnight stay was mixed with negatives that outweighed the positives for me. Pros: The building is historically significant, and walking around the downstairs public areas was pleasant and informative. It's also quite pretty in an ornate way. The front desk staff was courteous. The downstairs cafe has a wonderful breakfast, courteous staff, and a casual/comfortable atmosphere. The hotel has a nice indoor pool with beautiful views from the pool area. Guest services sent a text soon after I checked in, and promptly responded with a call response to the text I sent regarding issues with cleanliness, but in the end the issues were not addressed appropriately. Cons: The fabulous views were marred by the windows being dirty (see pics, even after housekeeping cleaned them). Other: the shower had mildwew and a hair from a previous guest, and the bathroom door had a layer of dust on it. Housekeeping was sent to clean after my text/conversation with guest services. I heard one of them complaining to the other about "these **c*ing people" when I walked past the room before they left. The housekeeper said that the window has a plastic film on it and that she cleaned it -- that it would look dirty even after the cleaning. Frustrated about missing the view I wanted, I cleaned a section of the window (see pics) and found it to be very dirty, but much improved by cleaning. About 30 min after housekeeping left, the phone rang once, so I picked it up and almost put it to my ear before noticing that the reciever was wet. No one was on the line. Location: close to downtown waterfront area with shops and restaurants within walking distance. It is also on a couple of ghost/historic walking tours. Atmosphere: warm and luxurious in the main lobby/lounge, cozy diner feel at the cafe. I did not visit Blu. Rooms: need a deep clean, but otherwise comfortable. The rooms with 2 queens are more spacious than the king size rooms. Value: I booked with points, and regret the spend.

A beautiful hotel with a welcoming spirit the minute you walk in the door, great hospitality, nice lobby and bar. We purchased the Club Room so we could enjoy breakfast each morning the pool and the beautiful views. I highly recommend. Rooms were nice, comfy bed and great amenities.

Lovely time, even with somw interesting issues.

My first time at the Pfister and it is an exceptional hotel. I stayed there for a conference at the hotel. Front Desk Staff - Excellent; Room Quality - Excellent; Housekeeping - Excellent; Banquet Staff - Outstanding People!; Atmosphere - Wonderful; Very close to both the Riverwalk and Lakeshore for a morning/evening run through town.