The Glenerin Inn & The Spa

This is more of a wedding venue than a hotel with proper guest services. Disappointing in many small ways over the course of a week's stay. Started with a double booking on one night in the middle of my stay which came to their attention a few days before I arrived. To fix this mix up they offered to move me to a smaller room and not charge me for that one night. I was a sport about it but it was rather annoying to have to pack up my belongings and set up my room again at the end of a long day. Especially since I was dealing with some physical challenges that week. I had asked that they move my belongings for me but I returned at the end of the day to find them piled up at the front desk waiting for me to move them. One morning I woke early to make coffee and saw the pods had not been replenished. I went to call the front desk/housekeeping and found the phone out of order. I put a coat on top of my sleepwear to go fetch some coffee down the hall. At the same time I pointed out that the phone wasn't working. When I returned that day it still wasn't fixed. Don't know if they eventually got to that. For some reason the showers in both rooms did not have a place to put soap bars or shampoo bottles. So on the floor they had to sit. Not the end of the world if you can bend easily but be careful if you have vertigo. I have never seen a bed so high as these beds. I am on the short side and had to climb my way into bed each night. A bit awkward. A step stool would have been useful. One bedside lamp was unplugged and it was impossible to access the outlet that must have been hiding behind the head board or night table as the furniture was too heavy and bulky to move. In a hotel room an outlet near the night table that is accessible is important to be able to charge your phone. One room did not have this. The first ground floor room had a beautiful large bathroom with two windows. The natural light was beautiful except that the windows faced the parking lot rendering this feature a waste as most people want privacy in a bathroom. I asked for a pot of tea to be sent to my room one evening. After half an hour I went to see if they had forgotten. They had not but the waiter handed me the tray to carry it myself back to my room. If you don't expect much your stay will be fine.

I booked here last minute and was so glad I did. The property is beautiful and its location is a wonderful surprise. It's tucked in off the road but close to lots of things. Check in was effortless, the building is beautifully and thoughtfully appointed. The room was perfect with a superb bathroom, small fridge and lots of drawers. It is a very peaceful place. We ate breakfast on-site and it was perfect in every way. There is no elevator but staff happily assisted with luggage when I asked. I can't wait to have an excuse to stay here again!

Have stayed at the Glenerin Inn and Spa 4 times now. The last two times we stayed in the Tower Room. Other than the 39 steps up to the room, the room is lovely, roomy and has character. We enjoy the restaurant at the Inn and always get great service from Jason and Ramir. The front desk with Naleenie and all the front desk staff are friendly and always very helpful. The Inn is in a great location and close to many other amenities.

Location: Mississauga Atmosphere: Good Rooms: Average Value: Good Cleanliness: Good Noise Level: Good Service: Good Amenities: Average

Attended a bridal shower at Glenn Erin and was incredibly disappointed. If I could give 0 stars I would. The spa was hosting over four events at once, leading to poor service and serious accessibility issues. Our group was not allowed to use the only handicap-accessible bathroom or the only restroom with a changing table, which is unacceptable and discriminatory. Parking was a mess, with all handicap spots full and no alternatives provided. The back parking lot was closed. We also weren’t allowed to use the main entrance, which meant no ramp access for wheelchairs or strollers, an obvious safety and accessibility concern. A venue that cannot accommodate basic needs or comply with accessibility standards should not be hosting events of this scale. I would not recommend this venue, especially for anyone requiring inclusive and respectful accommodations.