Monterey Plaza Hotel & Spa

Fantastic location and excellent dining options. First class service from arrival to departure. Room service forgot some minor items on our orders but quickly corrected the oversights when we called back

Hilary, Matthew & Myrna help make this hotel feel like our second home - coming here for over a decade and it never gets old

Nice simple clean room, but excellent location, beautiful lobby. Electric car charge - upon request and if available.

Every visit here is wonderful. Their location right on the water can't be beat. If you can swing it, get a room on the ocean side - it's worth it because you will be rewarded with views of sea otters, sea lions, birds, and boats. Rooms are spacious, clean, and quiet. The hotel is elegant but with warm hospitality. I've stayed there 5 times and each experience has been wonderful. Shout out to the super friendly and fun parking valet folks and the concierge staff who reach out before your stay to see if you need anything. The front counter people are nice (painfully polite) but the friendliest folks are elsewhere in the hotel. I've been there when it was quiet in the dead of winter and also when it was bursting at the seams with events and the experience has always been consistent. I've visited the spa a few times and that's also been a lovely experience. I'm a traveler and it's one of my favorite hotels. It is not cheap so if you want that, there are lots of options in Monterey. This hotel does deliver value and keeps their promises for a great experience.

We stayed at Monterey Plaza Hotel & Spa to celebrate our 10th wedding anniversary. The hotel acknowledged the occasion by gifting us a bottle of wine, which was a nice gesture, though the quality could have been better for a luxury property. We booked through Amex Fine Hotels & Resorts, and the upgrade was honored. The upgraded room was very spacious and comfortable—more than enough space for us and our child, which we really appreciated. However, our late checkout request was denied, which was disappointing, especially since late checkout is typically a benefit of booking through Amex FHR. Valet parking was expensive but expected for a hotel of this caliber. What was frustrating was that EV charging was not complimentary. Paying over $40 for parking plus an additional $20 for charging feels excessive. Luxury hotels should offer complimentary EV charging, as many comparable properties already do. We dined at Schooners, and unfortunately the food was a letdown. Dishes were either overly salty or completely bland, which was surprising given the hotel’s reputation. Checkout itself was quick and not busy, but despite requesting an emailed receipt, it was never sent automatically. I had to call three days later to have it emailed, which should not be necessary at a hotel of this standard. Overall, the hotel has a beautiful location, spacious rooms, and attentive gestures, but several service and value-related issues prevented the experience from fully matching the expectations of a luxury anniversary stay.