Sofitel Montevideo Casino Carrasco and Spa

Absolutely gorgeous property. Impeccable first class service from entire staff. Our room was wonderful with big comfortable bed and fine linens. Excellent quality of sleep. The breakfast was outstanding.

Stunning restored property. Terribly rude service, needs attention. From the gnats at the lobby bar, to the toilet that leaks around the base to the call to the operator that rings and then goes busy, this property needs a management upgrade. When IT came to fix the phone, he had know idea where it was located. Of course the problem was not the device but the operator service. Bar tender chastised us for taking our drinks with us to the room. We had a junior suite which was well appointed but not very functional. RCA & HDMI jacks, one USB port and an American style plug behind the TV. The closet door doesn’t close. Internet doesn’t allow WIFI calling. The room layout is circular which is really not very relaxing. Reception was less than pleasant or welcoming. Hoping food service is a pleasant positive surprise. Spoke with a manger that was receptive but, didn’t seem to help with the exception that we received more hangers than the original small handful. Great neighborhood.

Amazing service from Cesar Mendel y Raquel They were extremely helpful and went out of their way to accommodate me

We had been driving past the Sofitel Carrasco for 15 years. When the hotel was vacant and also through the substantial renovations. We were excited to see that this beautiful landmark was being restored to its original beauty. I have to laugh about the reviewers who said it needs to be renovated as they 'recently' completed a $65M renovation. The hotel is a landmark in the area and built in 1921. The exterior facade is exquisite and the interior 'public' spaces beautiful. We decided that we would stay a night at the hotel and secured a reservation for a Junior Suite. After travelling for years and staying in hotels all over the world, I had always been under the impression that a suite is characterized by a separate sitting area from the bedroom and bath. At the Sofitel, our 'suite' was one big room with a small sitting area, bed and bath. It was comfortable but not what we expected for $425 per night. It was more like a Comfort Inn. The first thing we noticed when entering the room was the stained carpet. Not in one spot but all over the room. One would think that they could clean the carpet from time to time. Not a good first impression! We decided to relax and then take a shower as we had dinner reservations. No bath towels in the room. So, I called the front desk and they said they would get them to us immediately. 15 minutes later I called back and they were going to check on them. 10 minutes later, they were brought to the room. We were making progress. So, my wife told me that the shower shampoo bottle did not work and right she was. We had to unscrew the pump and remove it from the wall in order to obtain shampoo. Fortunately, the bed was comfy and the room very quiet and the shower was great. In the morning, we went down for breakfast that was included in the room price. Wrong! We were notified at the entrance to the dining room that we did not have breakfast included. So, back up to the room to obtain the reservation that verified this. Breakfast was very good but not as good as your typical Marriott. So, overall, the value is totally lacking at this property. The room was definitely not worth that added cost and with all the small but important details that went wrong, this will be our last time at this hotel. Sadly, we were hoping for a better experience. I don't have any other recommendations in Carrasco. There used to be a fabulous hotel called the Belmont House, but it was closed down a few years back and converted into a medical facility. Other than the historic value of this property, stay somewhere else in Montevideo.

Very nice hotel, room was super spacious and circular. The location of the hotel is perfect with a nice street with restaurants, crêpas and shops at the back and the sea front for running. Perfect hotel for a stay in Carrasco ! Never disappointed by Sofitel, the French touch with a great service ! And the bed and pillows, always amazing at Sofitel.