Hotel Nelligan

We absolutely love this hotel. We have stayed there for several years each November during Thanksgiving until the renovations began. Since we have a family of three and the rooms were no longer double queen beds, we began to stay at other nearby hotels, but I would highly recommend this hotel. I don't know if they still have rooms without two beds - you may want to check this since the renovation is complete. The rooms were always very, very clean. In the dining area, the coffee and breakfasts are excellent and we have also had lunch, which was very good. There are Nespresso machines in the hotel rooms and we always appreciated this. In fact, we purchased a machine for our home after trying this amazing coffee. We've eaten a few times at the attached restaurant and it was pretty good, but mostly for the convenience, since there are so many places to eat and drink in Old Montreal.

My husband and I stayed at Hotel Nelligan for our 20th anniversary trip. The hotel itself is beautiful, the location is excellent, and our room was truly lovely — spacious, comfortable, and full of charm. We’ve had a wonderful time in Montréal overall. That said, the service throughout our stay felt inconsistent and at times lacked the warmth and attention to detail we expected at this level of hotel. There were several small issues across different departments which, while not serious individually, created a pattern that didn’t quite match the quality of the property. More than the individual moments, there were times when the tone of certain interactions made us feel less like valued guests and more like we were the issue simply for requesting standard service. We did share our feedback with management, and they were receptive and professional, and I want to specifically thank Gabriel for his kindness, openness, and professionalism during our conversations. This hotel has so much potential, and with more consistent hospitality and attention to detail, it could easily be an outstanding experience. We still enjoyed our stay, but the service culture didn’t fully rise to the level of the beautiful rooms and location.

A friend recommended the Hotel Nelligan. From check-in to check-out ,it was wonderful. We have never been to Montreal ,so we’re unsure what o expect..Our concierge, Jonathan Hug, helped us from seeing the light show at the Basilica, guiding us to great restaurants, and even booking my husband the best haircut he has ever had. We do plan to return!

Haven't been here for a number of years. They did a renovation that makes this place even better. Intimate, fun, service oriented. Rooms are very comfortable and easy to get around. This is a small hotel. It is in Old Montreal which has many tourists. but, it is easy to get where you want to be.

It was our anniversary and we wanted to make sure we had exactly the type of room we wanted for our stay. Since Hotel Nelligan is undergoing renovations, we called the hotel to ensure booking success. Unfortunately, the front desk staffer was untrained so we had to call multiple times after we received no email confirmation, each time we were told that everything was fine. As it turns out, this hotel person entered our email address incorrectly, email went to a random other person in the US who assumed this was fraud and he canceled our reservation. We knew this after he called us to see if we were legit. Nice guy, but the hotel gave him our phone number, address and news that it was our anniversary. At least he wished us a happy anniversary which was nice. The first night at Nelligan started well as our room was very nice and faced the Port area. The next morning at 6am, we discovered that the renovations were taking place in the back half of the hotel, one room away from our room. A large person was walking on the roof and dropped a pile of construction material right over our heads. Good morning!! Construction commenced with noise coming from above and next to our room, even after we were told by the front desk that we wouldn't hear anything. We noted how Montreal garbage and recycling (especially glass) is taken care of very early in the morning as well, right below our window. Working with the front desk manager, we moved to a similar room, one that was already renovated, on the front of the hotel. Nice room but similar issues with noise as we discovered Rue Saint-Paul Ouest (the street in front of the hotel) was being repaved from brick to cobblestones from now until Spring 2026. Very nice! But, at 6am we heard large trucks arriving with material, jackhammers removing old material and brick saws cutting new stone. Every morning. Much worse than the late night revelers who were leaving bars and restaurants around midnight each night, something that is really unavoidable but just added to the question of "how does anyone sleep in this hotel?" Pros: - Location is very close the the Port which was nice. In fact we walked almost everywhere from this hotel given its location in Montreal. - The rooms featured old brick on the wall. Heated tile floors in the bathroom Cons: - Noisy. Front desk staff less like a luxury (expensive) hotel and more unaware of what is going on in their own hotel or just outside. - Mama C restaurant is crazy expensive and the casual bar area has terrible service and super expensive food. (example: A greek salad for CAD $30)