Hotel St Paul

Generally nice hotel well located. We stayed here for three nights in spacey room (at full cost). There is only valet parking but the valets were nice and helpful. Slight downgrade from excellent for rather aged plumbing and lack of acknowledgement of Marriott Bonvoy membership (upon checkin the clerk flatly denied that the hotel was part of Bonvoy; upon checkout a different clerk confirmed they were but that they didn't have my info at all - even though I made the reservation through the Bonvoy app.)

Beautiful historic Hotel in the middle Montreal ~ and on the same block as 'The Original Old Montréal Walking Tour by Guidatour" (found on TripAdvisor). They offer beautiful & clean modern rooms (in historical hotel), breakfast, room service, mini bar and valet service for your car. I could not hear any noise from outside on the street or other rooms or even hallway ( we were right next to elevator too). They even went as far as holding our car and luggage after we checked out so we could attend the Tour. Great price for the value especially since a quick walk to everything near by.

So for an upmarket boutique hotel this was seriously disappointing. Things that they got wrong; * Tepid greeting at reception, basic customer service was lacking * No tea, milk or spoon in the room, just a coffee machine - when I asked for tea, milk and a spoon milk so I could make a drink they bought up teabags but forgot the milk and spoon. After a long flight I couldn't be bothered to call again. Apparently "it was on the house". I'd expect basic facilities * No room service - or if there is then it's well hidden, no menu, nothing on the TV, again, not boutique, more hostel * Second night there - room service took one of my room keys when doing a room clean. Just took it with them, very odd My favourite - there were 7 light switches in that room, only 2 or 3 of them seemed to do something. No light switch control for the lights over the bed, if you want to turn those on or off you have to unplug or plug them in. Personally I expect a hotel stay, especially an apparently good hotel, to have basic creature comforts. A good hotel stay is one where you are comfortable and don't have to think about things. This was not that

An excellent stay in a great location. The hotel was very modern and boutique We arrived early and was checked in straight away, the Hotel Reception Team were very friendly and helpful Our room was spacious for a city hotel, very clean and quiet Would definitely stay again if in Montreal

Me and my gf came here for valentines weekend and we had a great time. The front desk agents that we spoke with were both exceptionally nice and helpful. We definitely look forward to staying here again. Thank for an amazing weekend