Hotel Le Germain Montreal - Temporarily Closed

The hotel is lovely but what made our stay exceptional was the absolute professionalism of the hotel staff Whoever is recruiting such an amazing team , your assessment process is 100% Most of the staff we encountered were young but absolutely committed to great customer service , from the lovely reception staff member when we checked in to the breakfast serving staff We also briefly met our room service staff who were also exceptional We wished we’d stayed at this chain in Quebec instead of the lack lustre hotel we were in The hotel has a modern feel Rooms are small but well designed and very clean Good quality toiletries provided in refillable containers , not the individual use ones We ate breakfast there which was good We had a couple of issues ( ham in our veggie omelette) but they were sorted out quickly and professionally I cannot praise this hotel enough You will be our go to choice in future

I've never done a review before but my experience was so good it's worth sharing. First time staying at this hotel for a conference and had a great experience. Very helpful staff. Special shout out to Gaetan, who was the main point of contact for the event. He was fantastic - anticipating needs and offering a level of personal service I've never experienced: I asked him if he could recommend where to get authentic Montreal bagels near the hotel so I could take some home. He went so far as to pick some up for me! Absolutely amazing personal service! Looking forward to returning.

We stayed here for 3 nights and then again for another night after a quick trip to quebec and we loved it! Our travel agent had told the hotel we were there to celebrate our wedding anniversary and a beautiful bunch of flowers greeted our arrival! What a lovely touch after a long flight from the uk! Our room and the hotel location were perfect! We loved the modern and clean design of the bathroom and the shower was fantastic! From the hotel we were able to walk down to the sights of the old town and also up to mount royal. What really made our stay so special was the welcome from reception staff when we returned , quite late at night, from a one night stay in quebec! For a large and city based hotel we felt so at home! Thank you!

This was our choice for our anniversary trip to Montreal and it was just perfect. It is well situated downtown yet tucked away on a quieter part of Mansfield. The reception was welcoming and professional and the room was spacious and bright (we were upgraded). We really thought the design was nicely eclectic with modern features yet with a comfortable, homey vibe. The room was very clean. We felt we got great value for such a wonderful experience. The concierge, Annie, was such a charming person and took the initiative to ensure that we were treated with warmth and generosity. The restaurant (reviewed separately ... just excellent!) is perfectly located on the 2nd floor with nice floor to ceiling window overlooking the downtown street. The only flaw was housekeeping did not make up our room after the first night ... an oversight but not something that we felt was sufficient to downgrade our rating, given how well every other aspect of our stay went.

Had a room on 9th floor. Room was clean and very well maintained. Bed very comfortable. Had dinner at the hotel and food service and quality was excellent. Even beyond expectations. Had 6 courses menu at $125. Each plate was well prepared and dressed. Plates were warm which gave plenty of time to enjoy each meal. Had some great wine suggested by the sommelier. Dinner room offers a view on the street. Highly recommend.