Well-appointed rooms. We were on a gold floor and it was worth the extra cost. Lounge was great- breakfast and canapés from 5 to 7, staff were amazing. Roselys restaurant was very good. Easy walk to shopping on Ste-Catherine, and very short walk to Bell Centre.

This was the 3rd Fairmont hotel we stayed during our trip to Canada (the Royal York and the Chateau Laurier were the others) and this was not a pleasant experience. The furniture in the room was chipped; the bed had some unpleasant plastic undersheet that made you sweat; the sheets were 'pilled' and seemed like they had been washed so many times they had turned cream. And we had to pay $2 per bag to store our luggage on the last morning. Luggage storage was free in the others. This is a massive hotel and there just wasn't any personal touch. This hotel is in desperate need of modernising and unlike the other 2 Fairmonts we stayed in I didn't feel at all like this was a luxurious experience. Quite the opposite. Really disappointing.

I stayed at this hotel for 2 nights while on business in Montreal. It is typical of other historical Fairmont properties. Here were the highlights: - Front desk service - I was asked whether I minded a room right by the elevator, which I thought was very considerate. I took the room as it meant early check in and a nice view of the Mary, Queen of the World Cathedral next door. The elevator didn’t bother me at all, though you could hear it from the bathroom - Well laid out room with access to room lights and power outlets right by the bed - Nespresso machine, small safe, robes - Rooms in the front of the hotel have a view of The Ring at Place Ville Marie across the street - Location very convenient for business meetings in banking district - Huge, well equipped gym Cons: - Charge to store baggage of $2/bag which is not expected at a hotel of this quality - Hairdryer is travel-size

Excellent hotel, very nice rooms and suites and helpful personal at the Gold level lounge : Karine as a mngr went above and beyond to help us, kudos to her The lounge itself is very nice and updated and the food quality is great as well as the variety

We stayed for 2 nights and had a wonderful stay. Andrew at the gold club was very friendly and helpful. Our first time staying at a Fairmont property and we were very impressed. Will be back again next time in town.