Fairmont Le Montreux Palace

By far the worst Fairmont Property we have stayed at. Stay away. We booked since it was advertised as a 5 star property. Close to 3k for 3 nights. There is zero service. No one gives a xxx . No one greats you with a smile or genuine about hospitality. First night we dined at the Jazz Cafe as recommended by the front desk since we arrived around 7pm. Once seated we waited 20 min for service and the person who took our order never showed up again. The same level of service at concierge where the guy wouldn't help with dinner recommendations. At check out they held our bags until evening and just brought 6 bags to the lobby and no help loading. They just are arrogant and classless for a supposedly 5*. And finally AC. Don't expect much we had the temp set to the lowest they would allow 18.5 and felt more like 23. When raised the issue the manager came to the room and unlocked thermostat and set it for 17. Still didn't solve the problem. He said maintenance would show up the next day and no one did. They just left us a fan. We have been diamond member for a few years will AllCor and decided to try Fairmont again. Never going again. We are done with the Fairmont brand.

Brilliant hotel. Although preparing for the annual Jazz Festival to hotel was a good location. The big plus is the quality of the staff and their great attitude. Valet parking so simple and straight forward. The hotel was vibrant. Breakfast must be one of the best I experienced in Europe. Both evenings we eat in the Jazz Restaurant where the food and service were exceptional.

A big heritage luxury hotel facing the beautiful lake in heart of Montreux. Very near the Montreux train station also. Rooms and bathrooms are big in size and of very good luxury level. Hotel has a very good restaurant and bar. Very good breakfast spread they offer . Room service menu quite elaborate. Room service is quite fast also. Two swimming pools one indoor and one outdoor. Very good and big spa. Housekeeping is of high standards . Services of the hotel whether reservations , concierge , Housekeeping, in room dining are praiseworthy and very responsive. Enjoyed my stay and will stay again when in Montreux next.

The Fairmont was a beautiful and well-maintained hotel in Montreux. Beautiful wide hallways led us to our lovely room that had an amazing view. Some fruit and water were placed on the bedroom table for us to enjoy. We were able to walk a short distance to dining and the Freddie Mercury statue by the water. We walked there early in the morning before the day got too hot.

I could live in room 62 for the rest of my life! Everything was perfect. Impressed with our very large room in the oldest part of the hotel. Fantastic view of Lake Geneva. Watched our favourite you tube channels and UK news on the tv. Great WiFi, really comfy bed with separate twin duvets. Fruit and gorgeous little chocolates waiting in the room for us. Good selection in the mini bar fridge, pull out drawers for coffee making, snacks, wine and glasses. Stunning reception area with chandeliers and beautiful staircase. Original old telephone cabins still exist. World class breakfast with so much choice, attentive and friendly staff. Excellent spa with an outdoor and warm indoor pool. Exclusive walkway under road between hotel and spa/pools. Immaculately clean everywhere at all times. Everywhere was either shining or sparkling. The gardens opposite were immaculate and pleasant. Location ideal for strolling along the lakeside, Freddie Mercury statue, a few restaurants and a paddle steamer launch.