The rooms, meals, recreation, and so on are quite comfortable. The staffs are very servile and welcoming. I sincerely loved the atmosphere. I feel Fairmont The Norfolk is one of the best hotels in Nairobi. It is definitely hospitable. When I have a chance to get back to Nairobi, I would prefer to stay in Fairmont.

The rooms are so spacious, the staff are so friendly and the foods are a blast. I love all the services. The health club is a paradise for everyone that one’s to keep fit. The pools are so sweet and you can equally have a hot bath uninterrupted. Bye

Our trip met with many obstacles in our very short stay in Nairobi. On arrival at NBO my wife suffered a medical incident that left her feeling weak and uncertain. After addressing the issue sufficiently to allow her to continue, we found that our travel agent arranged transport had failed to arrive but we quickly found a taxi and set course to the hotel. Upon arrival, the reception team who had had received a request from our agents to contact them immediately upon arrival took control and put us in touch. Expecting to receive an apology for the lack of transport, I was surprised to be informed that our safari tent and camp in the Mara had been swept away in the floods. Reception immediately assured us that my wife would receive any medical intervention required and that the hotel would do all that they could to assist us. Given the circumstances, as my wife was feeling fit enough to travel, we decided to return home. Communication with the airline proved difficult due to the flood so the hotel arranged a taxi to take me to their offices in Nairobi which appeared to have closed down. Nevertheless, I managed to contact my brother in the uk who did an excellent job and acted as our agent with the airline who met all our expectations and arranged transport on their next flight. As we left the hotel that evening for the airport, we were sent on our way with best wishes from Joseph, whose actions reinforced our determination to be back in The Norfolk and Kenya as soon as we can. Traffic was as bad as I have ever experienced in Nairobi and our trip along the Expressway was at snail’s pace. On approach to the toll booths at the airport, our hotel provided limo was hit sideways on by another car. Our driver was totally not at fault and must have been shocked but after checking that we were ok he dealt with the matter quickly and professionally and we made check in with plenty of time. We have contacted the hotel to provide witness statements on the accident should they require. He did a great job. Apologies for the long review but it was quite a saga and I hope that it shows that, when the chips are down, you need professional friends on the ground to give you the help that you may need. We certainly did and the resolution was achieved far quicker than we could even have dreamed of from our insurers. On return to the UK my wife’s condition deteriorated and after 24 hours she was taken to hospital and, indeed, remains there today. The service that she has received has been exceptional and the causal infection has been diagnosed and she is expected to make a full recovery. I dread to think of the outcome should our speedy return had not been achieved. That is in no way a slur on the Kenyan medical services rather a feeling that you always feel better on home ground! Thanks Fairmont, The Norfolk for your, not small, part in this incident.

Historic hotel used as the starting point for an African Safari. Conveniently located, staff is awesome, food is incredible. Has all of the amenities one could need.

Very poorly maintained Hotel, both on the rooms and general property facilities The service was terrible.. The dining experience awful As stayed the week before at Ibis Styles Westlands and also had a very bad expirience I woul recommend you to avoid ALL managed Hotels in Nairobi.. Go to Hyatt or Marriott instead