Naples Bay Resort

This hotel was a disappointment. It seems to be a case of being past its sell by date — meaning it is older and has not been kept up to date and the level that one expects from an expensive hotel. See my pictures and you’ll get the idea — Bed Bath Beyond art on the walls, furniture that is damaged and doesn’t work properly, sinks that don’t drain, toilets that you have to double flush, wall sockets by the bed that dont work so you can’t charge your phone. But wait, there’s more — our room was facing the very busy road and on the flight path for Naples airport so it was quite noisy. And speaking of noise, the door to the room was metal and hollow so you could literally hear every word of someone walking by….and the AC unit in the room was the loudest of any hotel I’ve ever been in. In “auto” mode it would come on at full blast like a jet engine. And last but not least, the pool and fitness center are shared with the Naples Club which is about a half mile walk away. The only positive to the hotel is that it has two independent restaurants which are very good — Nosh and Blackbird. We highly recommend both.

Beautiful, comfortable room for our family of six. Staff were all very pleasant. Check in was a breeze and since both valet and self park were same price we chose to valet and always had our vehicle within minutes. Grounds were immaculate and property centrally located. Easy drive to restaurants, mall, and beach. We will visit again!

Brianna Fuentes, Naples Bay Resort is the best, a true professional with client satisfaction is on the top of her list! We had booked through a 3rd party and due to a Nor’easter/ Snow Blizzard in Boston we were delayed 2 days due to flight cancellations. Brianna worked with our 3rd party and got us a refund. Lesson learned - we will book next year’s trip directly with Brianna.

I would say this resort was average at best. Room service closed too early and it’s not easy to get snacks or drinks when the restaurants are closed. The pools were nice but far away from the resort rooms and even though they advertised shuttle services they were never available. The housekeeping staff were impeccable and greatly appreciated. The rest of the resort staff was not always very helpful or friendly. The location is great but the room we were in faced the busy street and the front bedroom was noisy and the window didn’t lock. The room overall was a great size and clean. The sink faucet leaked and the washing machine did not work. For the price I would expect them to maintain the property much better than they do. It is in a great location. Close to 5th avenue and tin city. But this is a mediocre resort for a premium price. The service is certainly not at the level of a 4 star resort.

Beautiful place to visit. Great amenities with lots to do. Will definitely go back and would highly reccomend.