Naples Bay Resort

From my very first inquiry, Melissa Ryan, National Sales Manager, was incredibly responsive and thoughtful, offering great suggestions that truly helped make our meeting a success. The room she recommended was exactly what we were looking for -- a beautiful, naturally lit room, featuring spectacular views. Isla and her banquet team were hands-down the gold standard. They took great care in setting up both the meeting room and cocktail hour, and everything looked stunning. Junior did an incredible job managing our technology, and the service and food team were timely, efficient, and an absolute pleasure to work with. We truly appreciated the care they took to ensure everyone was taken care of and how quickly they adjusted to any changes. Nicole Rosario, Director of Guest Services, was a tremendous help with guestroom coordination, and everyone, from Gabriela Roja and the front desk team to the valet and transportation staff, was incredibly hospitable and went above and beyond to assist in any way possible. I can’t recommend Naples Bay Resort and Marina enough. A huge thank you to Melissa and the entire team for delivering such an exceptional experience -- we couldn’t have asked for more!

My husband and I stayed here for one night to celebrate our anniversary, and we were pleasantly surprised by how lovely the experience was from start to finish. Everyone we encountered was incredibly kind and welcoming, and the property itself was beautiful and well maintained. What truly made our anniversary feel extra special was the thoughtful recognition we received — a welcome card and a small bottle of wine waiting for us in our suite. Those little touches really meant a lot. I also loved the bathrobes and slippers in the room — such a cozy, luxurious detail. The bed was very comfortable, the air conditioning was perfect (which matters!), and everything felt clean and relaxing. We enjoyed both cafés on the property and had a few drinks by the pool, which made for a really enjoyable and laid-back getaway. Overall, it was a wonderful stay and exactly what we were hoping for. We would definitely return and would happily recommend this property to others looking for a special escape.

This was our eighth two to three-week stay during late December/early January at the resort. Naples is probably the nation’s most sophisticated resort town. For the “Foodie”, the resort is within walking distance of many four & five diamond-rated restaurants. We've always found our accomodations comfortable and well-appointed, The staff goes out of their way to ensure each guest is well-treated. The addition of Indulge, which ranks as one of the top restaurants in Naples, along with adding an adult section to the pool area are welcome changes. The fleet maintained by the Marina is in great condition and renting either an open-bow boat or trItoon makes for a great outing. I wouldn't stay anywhere else.

Ana at the front desk was most accomodating and we had requested if available room 206 a one bedroom suite on the marina side in Oct and she was able to get it for January for my wife's 75th bd celebration. Ana is a great asset to the hotel and look foward in making new reservations again

Pool hospitality is very poor. We have been coming to naples bay resort for over 14 years and have had great experiences up until last 3 ish years once the older lady managing pool area was hired. Many guests are complaining. 2 years ago she threw my family's items on our chairs in garbage bags and gave our seats to others. We had been sitting in our chairs for over 4 hours. My family went swimming in pool I went to condo to get a new book. Came back items in garbage bag and no offer to help us find new seats. This year day one of vacation, I sat down in chair. Got told I couldnt save any for my husband and daughter who were coming to pool shortly. Was also asked to give her exact minutes til my daughter would arrive. There were over 65 empty chairs and 2 other guests at pool and this was 11am. Not a packed pool day. I get no saving seat rule but we are using them and getting awful treatment. We are also very conscious pool guests and have been for years here. There are much better ways to treat guests and handle pool seats. We feel we can't even swim long, eat at outdoor restaurant or enjoy lazy river long because we feel we have to get back to sitting in seats. Many, many guests are fed up! Don't recommend until this improves.