We have enjoyed many weeks staying at both Tiburon and the Beach resort and even endured the limited amenities through construction. Recently they apparently changed their policy to exclude the Beach's Adult pool (& lap pool and hot tub) from guests staying at Tiburon. Hopefully after we left they revised the website to clearly indicate this to guests. After our first stay here after the new waterpark was opened it surprised us that they eliminated a hot tub and did not include an adult pool with lap lanes. Given the above change it makes the need for these additions at Tiburon even more urgent. It has been our experience that with both beach guests and day passes being sold that the one pool at Tiburon is overcrowded and becomes a family party/diaper pool. We just enjoyed a month in Hawaii and every resort we stayed at had adult & family pools with hot tubs. In fact these are key amenities we look for....including in the Caribbean. I will be interested in seeing if the new 4S has such amenities. We have so enjoyed our trips to the Ritz in Naples and love interacting with so many friendly faces we have come to think of as "family". Sadly some times management "forgets" how their decisions impact guests' enjoyment of their home away from home.

The hotel is beautiful and extremely clean and well kept. The staff is super attentive and makes you feel so special and comfortable. We brought our young kids and they loved this resort. The lazy river, water slides and pool kept them entertained all day. We can’t wait to go back!! :)

From the start it was an issue, we had booked two rooms that had an attaching door. At 3:45 when we checked in we were told that only one room was ready as the other was being cleaned. The front desk told me they would call me when the room was ready. When we checked I thought I heard a tv on in the adjacent room and people talking. By 4:30 I went to the front desk and told them that I thought there were still people in the other room. I was told I was incorrect and the front desk person called the cleaning department and said I was in fact incorrect and the room was being cleaned. I went back to my room only to get a call that I needed to change rooms since I was correct and the other room was occupied as the person extended their stay. Of course when I got my new room I leaned it was clear on the other side so we had to pack up and making matter worse our view of the pool was now a view of the parking lot. I asked the front desk how all this could have happened only to be told that “I did not need an explanation” There was also issues with the cleaning service our room hardly looked like it had been cleaned by the staff outside of the fact that my bed was made, one of the days i actually spoke to the cleaning person said we were leaving and they could go inside now to clean only to come home and realize our request was completely ignored. I’ve stayed at his property so many times over the last three years not once has the staff realized I am a returning customer. After this visit i wonder if I will be ever be coming back.

Parking is close, food is good, staff is friendly but the scenery, golf course and lazy River is amazing. Concierge is top notch the store needs a bit work not much of variety when it comes to purchasing memorabilia for your memories but the marcato is close and so is the beach

We booked two rooms for us and our 3 kids for spring break in March. They had a great time and the service was impeccable—especially at breakfast. The kids club was lackluster but the pools made up for it. However one large issue is the property built an outdoor party tent that holds events until 10pm on Saturdays (possibly other days)? Our rooms were positioned overlooking the tent and we could hear every song until 10pm. Fine for us but not great for our 3 kids, 8 years and younger. They sent up white noise machines but we weren’t warned about the event and certainly would have asked to move rooms if it were not so late. Be sure to check if an event when arriving with kids.